HVAC reviews in Waldorf, Maryland

My experience was phenomenal! From scheduling the appointment to the technician coming to address the issue. We are thoroughly pleased. The level of professionalism and communication throughout the process has been stellar. Will definitely use them again for my HVAC needs!!

Bennett Air is a great HVAC company. Their service technicians are top notch. I would recommend this company.

Bennett Air, LLC did a great job and responded quickly .Barbara scheduled my appointment and was always keeping me updated with my service. The technician Josiah was very kind and informative with my situation.I highly recommend this company.

Bennett Air, LLC installed two HVAC systems in my home on the sane day and I couldn’t have been more pleased. They were always pleasant, answered all of my questions, and worked within my busy schedule. The owners and staff/technicians were very friendly, professional, efficient, and knowledgeable. My experience with Bennett Air was simply great and the customer service was impeccable. On a scale of 1-10, they are in doubt a 10+. I will definitely seek their service in the future. Thanks Rick, Barbara, Josiah, and Mike!

From beginning to service install Mrs Barbara and her team has been amazing, customer service awesome. I would highly recommend Bennett Air LLC. Install was fast . Thank you so much for everything 🥰

I'm really grateful for the Bennett team.
This is my first home and to be honest all I knew was my house was freezing, they called me back within a hour. Ms. Barbara was kind and understanding
She took time to explain to me what was going on and even walked me through how to communicate with the warranty company. They where transparent with the cost and flexible with my needs.

High quality customer service and performance at a great price. Not having a service contract with them they worked on my unit as a top priority. Almost immediately after my call I received texts and a call to understand and work on my service request.

Quick responses via text, email or cell phone. Provides link to track technician arrival.

Rick performed a complete evaluation of the entire system, diagnosed, fixed and the unit came back in service.

Rick introduced his maintenance service program which includes performance monitors for the units in an app. This will help me track the performance of the units and prevent unexpected breakdowns.

Rick and Barbara
THANKS FOR YOUR OUTSTANDING SERVICE !!

Regards

JR

They arrived on the early end of the appointment. My unit was installed and works just in time for the 90 degree weather. They worked with me to schedule my appointment, made options for payment and never suggested any unnecessary repairs, in my opinion. The cost was very reasonable and I would not hesitate to work with them again or refer them to family or friends.

Update # 2– I hope all potential customers read this reply and see the type of behavior and lack of professionalism you will receive from this vendor. While I have no issue with calls being recorded, when was I notified that it was? Maryland is a two party consent state,so thanks for notifying me after the fact. I will be looking further into this as I was not made aware during any of our phone conversations ,and never was my consent given. It was extremely hard to read your response as it was filled with a lot of emotion and topics that had nothing to do with the issue you all caused.

Updated Review – Poor Service Follow-Up & Unprofessional Conduct
I’m updating my review after encountering a serious issue a few weeks following service from Bennett Air. While the initial visit seemed fine, the aftermath has been anything but.

Timeline & Details:

May 17, 2025: Bennett Air was dispatched via American Home Shield (AHS) due to my AC not cooling. Rick diagnosed a low refrigerant issue and began refilling it. During the process, he became distracted and overcharged the system — the PSI jumped into the 500s. He admitted the mistake, apologized, and bled off some refrigerant. He also mentioned this had never happened to him before. I appreciated his honesty at the time and assumed the issue was resolved.

May 24, 2025: Josiah came to add a leak sealer. Initially, he said I’d be responsible for refrigerant charges, but after speaking with Rick, he waived them — likely because Rick recognized the earlier mistake.

June 25, 2025: I contacted Bennett Air after my AC began making loud noises and stopped cooling again. Barbara instructed me to open a reservice ticket through AHS. However, after delays with AHS, I hired an independent contractor out-of-pocket to restore cooling in extreme heat.

June 26, 2025: The independent HVAC tech, without being told of prior issues, diagnosed an overcharged system (high-side PSI reading around 450). He removed approximately 9 oz of refrigerant, immediately improving system noise and performance. He warned that long-term overcharging could damage the compressor and advised monitoring it closely.

June 27, 2025: I called Bennett Air to discuss the original overcharge and was met with a dismissive, combative tone from Barbara. Despite Rick ultimately confirming the overcharge, Barbara continued downplaying the incident, comparing it to “adding half a quart too much oil to your car.” She refused to acknowledge any responsibility or offer support if future damage occurs — and hung up on me while I was still speaking after we began overtalking one another.

Key Concerns:

Poor Customer Service: Barbara’s tone was unprofessional, dismissive, and defensive — mirroring similar experiences mentioned in other reviews.

Lack of Accountability: Despite Rick admitting the overcharge, Bennett Air offered no reassurance, follow-up, or willingness to assist if future issues arise due to their error. Barbara was more concerned that an outside vendor was utilized to correct their error.

Communication Breakdowns: There was confusion regarding refrigerant charges due to Rick not disclosing the mistake or the waiver of fees to other staff.

Reliability: The lack of concern for potential compressor damage caused by their mistake has left me with serious trust issues regarding their technical competence and customer care.

I’ve since asked AHS to remove Bennett Air from the list of approved vendors for my property. I will also document this case with the Maryland State Board of HVACR contractors to be on file for record. I can not, in good faith, recommend this company. If you do work with them, I hope your experience doesn’t require any follow-up — because if it does, you may find yourself on your own.

Original review - I got assigned to Bennett Air through my home warranty company and was truly happy with the entire experience. Barbara, Rick, and Josiah quickly took care of my AC issue and got our house back to cooling down. The booking process was smooth, and I truly appreciate all of their assistance!

Reached out to Bennett Air to assist with an issue I had with a constantly running fan. Scheduling was super easy (I happened to do all of my scheduling through text messaging). Their customer communication was great, sending me notices and keeping me updated on the arrival time of the technician. Josiah was the gentleman that showed up for my appointment. Josiah was flat out awesome. He was knowledgeable, courteous, personable, and professional. He conducted a thorough check of my system, took the time to explain what could be wrong as well as other things he noticed, and very clearly explained my options. This has been my only interaction with Bennett Air so far but based on this one experience, if I could give them more stars, I would!

This was my first time acquiring services from Bennett Air. It was top notch from beginning to end. It started with Barbara with her thorough customer service to the installation of the system with Mike. I am looking forward to many years of a life long relationship with Bennett Air. I could be more happier and my children appreciate having the AC once again.

Rick did an amazing job. We have had a few other companies come out who were not able to properly diagnose issues with our AC. Rick went above and beyond and was able to fix everything. He is extremely knowledgeable and professional. I would recommend him and Bennett Air to anyone in need of services.

Great Sevice and im so glad Bennett Air was able to help my mom with the AC unit in her home. The company was super flexible and their technician even waited at my home while I was running a few minutes late. I sadly forgot the technicians name but he was very professional, kind and knowledgeable. I would definitely use Bennett Air again!

Josiah was excellent and knowledgeable
His service was right on the point and he was very efficient and new exactly what was going on and got the job done within no time
I am very appreciative of his service and knowledge of his work. He needs to be commended.

Both of my AC units went out at the same time. Technicians from Bennett Air did an amazing job getting us back up and running. It’s not a good feeling when your home is hotter on the inside than out. I can’t think Bennett enough. 5 stars is well deserved and you have earned a dedicated customer!

Rick form Bennett Air, LLC was very professional and efficient when he arrived at my home. He promptly took care of my unit within 15 minutes. Thank God, the problem was just minor. I would highly recommend this company to anyone for their AC or heating needs. I also requested more service from their company for future services.

Bennett has topnotch customer service and install. Mr. Bennett himself came out to inspect and diagnose my HVAC system after having a lazy technician from Harbor Air Service come out to do an eyeball inspection. Bennett Air's cost estimate was definitely reasonable compared to the company I mentioned by far significant difference as in $1,200. Mr. Bennett and Ms. Barb were very friendly and explained the whole process in comparison to the other company who tried to scam by getting my compressor replaced before they can diagnose other issues. Overall, I went with Bennett Air for their transparency and diligence. They installed my system in no time as in less than half a day. Definitely recommend Bennett Air, LLC. Thank you again Mr. Bennett and Ms. Barbara.

Great experience! My service from the initial call to the end of the appointment was professional and top notch. Josiah was super helpful in showing me how to check my air filter and what to consider for regular maintenance. Thanks again!

I really like to thank Bennett Air for their speedy response to our call for service on our unit. Ms. Barbara took my call and responded very quickly. Mr. Josiah came out and provided the professional services as he always does. Thank you Bennett Air!!

Rick, the owner, text me personally saying he would reply to my review on google, I’m assuming to discredit my experience. I’m sure you will find his response below. This company pretends to be a nice family oriented company. Their communication is absolutely horrible. I’m appalled. I have been without air since April of 2025 it is now a day away from July. I contracted with them through American Home Shield. They pretended to come out twice to fix my HVAC and were unable to do so. They continued to push for me to replace my unit for more money to which I declined. When I voiced my frustration, they blamed it on my insurance company instead of taking accountability. Horrible company. I wouldn’t recommend them to fix a dog house.

Sorry to say, Bennett Air LLC never really addressed our issues after the tech tried to put a bandage on our AC unit. They do not return phone calls if you have an issue and they will not help you in time of need. Do not recommend them at all. Be wise and go to someone else. You came to our home on 6/25 contracted through American Home Shield - this is NOT a FAKE review. Please be aware of this company!!!