HVAC reviews in Waldorf, Maryland

Josiah was our tech that came to see what was wrong with our AC units. We made the call on Sunday and they were able to schedule us in on Wednesday. During this extreme heatwave, I’m thankful they came as soon as they were able to. He was very knowledgeable and was able to explain what the issue was. He told us what we would need to do for maintenance. We recommend this company especially Josiah. Thankfully we now have our AC unit going and no longer living in 100 degree weather inside.

My experience with Bennett Air LLC was great. Scheduling the appointment was easy, and the technician arrived promptly--diagnosing the issue with my AC quickly and efficiently. Bennett Air was professional and got my AC up and running in no time. I will definitely use them again / recommend them for your HVAC needs.

They scheduled an appointment that fit my schedule. They came when they said they would. Rick was professional, courteous, and engaging. He quickly diagnosed the problem, replaced the damaged part and got my a/c working in less than 30 minutes. He showed me the damaged part that he replaced and explained how it affected my system. My experience with Bennett Air, LLC was 10 out of 10. I would definitely recommend them and call them again for my next HVAC need

had an excellent experience with the company and the repairman who fixed my AC unit. From the moment I called, the customer service was friendly, professional, and responsive. The repairman arrived promptly at the scheduled time, was very knowledgeable, and quickly diagnosed the issue. He explained everything clearly and got my AC unit running perfectly in no time. I really appreciated his professionalism and attention to detail. I highly recommend this company to anyone in need of reliable and efficient AC repair services!

Josiah provided excellent customer service. My HVAC stopped working, Josiah was dispatched the same day and replaced the part within 30 minutes.

We had a problem with our new a/c system. It was a manufacturer issue, not related to Bennett. With one phone call, Bennett quickly diagnosed what was needed and corrected the problem. We were impressed how they provided the same great service after the contract and funds were paid. Bennetts front office is extremely professional. We will continue to use them for any of our air conditioning or heating needs!

Fantastic company. Great customer service. They helped me navigate my decision on whether or not to replace central air conditioning unit.

Barbara in the office was very helpful, and was readily available to answer my questions. Josiah was a great technician who showed up on time and explained what needed to be done and why.

Mike and Mike, the installation team were punctual, pleasant to deal with and did a great job of installation.

Excellent company to deal with, I wouldn't hesitate using them again.

The work was fine, the service was horrible. The contractor completed the work, but I failed to inspect the site before he left. BIG MISTAKE. The contractor removed one of the sliding doors to get to the HVAC system. He completed the job. No problem. When he left, I went to sweep up any debris. The door removed had been replaced with no problem. The other door had a separation that caused the levers to be disarrayed. Unpainted surfaces were exposed. Levers were falling.

At this point, I'm upset because fixing it is going to be tedious. I called Bennett and sent a photo. I got the nastiest response ever. They took no responsibility for the damage. I was told the door was already damaged, the tech had no need to touch that area of my door, and I opened the door for the tech.

Two other individuals can attest to the fact that the door was fine before he began. One other person can attest to the facts that the tech opened both doors and removed one from the glider.

Now, I am more than upset. My door was damaged, I was deemed a liar, and now I have to spend my time making a tedious repair.

The repair was due to a frozen line that was fixed with hot water and a drill. The unit is working. Just keep an eye on your tech. You may need to take before pics. Be prepared for lies if something goes wrong.

Don't judge. The photos show clean, unpainted surfaces that were newly exposed. The new damage has no dust. The painted surfaces are dusty.

A Response to Bennett Air's False Statement
Please note that in the Bennett Air statement the company contradicts its statement. First, stating that I was rude when I made the appointment. Later, they refer to AHS. AHS is my home warranty company. I placed my request with AHS who in turn contacted Bennett and assigned them as my repair company. As I stated, be prepared for lies if anything goes wrong.

The imaginary conversation about me being rude while setting an appointment is a lie. Their entire narrative is a lie. As far as slander, I have photos, witnesses, text messages, the HVAC unit, and the door to refute your lies. Now, say I am a liar, in written form, because that is slander. Otherwise, stop commenting and work on your people skills.

Had a second compressor installed on new unit. Bennett has been very responsible in ordering the compressor that took months for delivery due to manufacture delays. Bennette was most apologetic for the delays and expeditiously installed the compressor. So far, no problems. We have used Bennett services for many years and have had pleasant experiences with their mechanics.

So pleased that when I was ready to replace/invest in a new HVAC system, that I went with Bennett Air, LLC. I had a great consultation with Rick regarding the products offer at Bennett Air, LLC. During our time it didn't feel like he was pushing the product on me to make a decision right away, but instead provided me with all options in the units the company had and the prices. Overall Rick had a great sale technique, professional, product knowledgeable & friendly. Kim another jovial representative within the company, made my purchasing transaction smooth and convenient.
The next day I received a call from Kim to confirm that my equipment was available for install, that they also inspected the new equipment for any damages, and they can have a technician come out the next day! The technician was at my home for the scheduled time. They too were professional, completed the install within 3hrs. I liked how they placed clothed covering down to protect my hard wood flooring from any scratches. After the install was completed, they advised that the another representative (Noah) would be on the way to complete the final stages of making sure everything was setup correctly… The gauges, wiring and fluids etc. Solidifying my machine would be up and running before his departure. That took about 30 minutes. Rick also stop by for a final walk thru, even help me set up my app and gave me brief tutorial! Overall I am completely elated/satiated with the my decision. Great pricing, the heat pump and air handler operation quietly but affectively,extended warranties, and a diligent company. FIVE STARS guys!!!!

This was absolutely the best experience ever!!! From the first contact to the installation!!! What an absolute remarkable experience!!! Barbara’s customer service is above board and far exceeds industry standards!!! By the best installers in the business!!! These guys were incredibly awesome! Thanks to the two mikes!!!!

The customer service from the office to the installers provided nothing but 5 star service on an HVAC unit that had given me trouble for the past 10 plus years. I should have met this team 10 years ago. 5 stars of 💫 work and 5 stars of 🌟 excellent service in my book.

Sure! Here’s a polished and enthusiastic example of feedback you could leave for an HVAC repair service:

---

⭐️⭐️⭐️⭐️⭐️
Exceptional HVAC Repair Service!

I couldn’t be more impressed with the professionalism and expertise of this HVAC team. From the moment the technician arrived, they were courteous, punctual, and clearly knowledgeable. They quickly diagnosed the issue with my system and explained why the system shut down.

The repair was done efficiently, and my home is now perfectly comfortable again.

If you’re looking for reliable, honest, and skilled HVAC professionals, look no further. Highly recommended!

Outstanding customer service from Josiah at Bennett Air!! He performed my winter tune up and was professional, knowledgeable, and friendly! Overall the company is top tier, and I would definitely recommend Bennett Air for your HVAC needs!

Excellent service . The technician was very knowledgeable and gave me piece of mind that my system would be up and running soon. Also, the Office Coordinator kept me abreast via email /texting on the timing of my work request. I was very please with their service and I highly recommend this company if you need A/C service.

For starters the lady in charge was AWESOME, (thx Mrs. B.). And the installation crew (father & son), great job! The whole crew was very friendly, professional, & informative. I am most definitely recommending Bennett to whom ever I come across that needs HVAC work…!
Thx again guys

On February 6, my furnace stopped working. I promptly filed a claim and was referred to Bennett Air LLC for service. Despite temperatures dropping to 3 degrees that weekend, no technician was dispatched until February 9.

On February 9, a technician evaluated the furnace and diagnosed the issue as a blower motor failure. He removed the blower motor, fan, and housing assembly, stating that they would assemble the new motor with the components at their warehouse and return with the unit ready for installation. However, he was uncertain when the required part would arrive.

On February 13, a different technician arrived. Security camera footage shows that he arrived carrying a small sealed box, which appeared to contain only a blower motor — not the full housing and fan assembly that had been removed from my furnace. After briefly inspecting the unit, he came upstairs and stated, “Sorry, the wrong part was ordered. I’ll try to be back later.”

I suspect that he probably didn’t realize that the previous tech took the housing and fan with them during the previous visit.

I contacted the office immediately and was informed that they would not be returning that day and instead would come back on Monday afternoon.

This situation raised several concerns:
1. How was the incorrect part ordered and not verified prior to arriving at my home?
2. Why was the motor not pre-assembled with the housing and fan as previously stated?
3. Why did the technician arrive without the housing and fan that had been removed from my furnace?

When I expressed that I could not wait additional days in freezing temperatures and requested that the issue be corrected as soon as possible, there was no demonstrated urgency to resolve their mistake. As a result, I contacted another HVAC company.

The new company asked to FaceTime to view the furnace. They immediately noted that the unit had been left open with exposed electrical wiring and advised that there was no necessity to remove the fan and housing assembly in the first place. They were able to locate a compatible blower motor the same day but advised that they would need the fan and housing components to complete the repair promptly.

I contacted Bennett Air LLC requesting the immediate return of the parts taken from my furnace. They declined to return the parts the same day and stated they would not return them until Monday. There was no urgency or willingness to accommodate the situation. All communication occurred via text message. When my subsequent text messages went unanswered, I attempted to call the company, only to discover that my number had been blocked.

I am extremely disappointed in the handling of this matter. While the company may attempt to dispute or be defensive about this account, I have preserved all communication in writing, as well as video evidence documenting the events described above.

I also find it concerning that this company maintains close to five stars on Google while holding a 2.9 rating on Yelp. Additionally, they are not accredited by the Better Business Bureau.

Response:
You claim you tried to accommodate me—how? By keeping the parts your tech removed from my furnace, parts my family needed to restore heat? There was no accommodation. My home was 45 degrees, and I was told there were no openings until Monday. I even offered to pick up my own property, and instead, you blocked me.
Blaming long 10–12 hour shifts is a management issue, not an excuse. Your tech left my furnace open with exposed wiring, arrived unprepared, and failed to verify the correct parts. That reflects negligence and poor oversight.
When I requested my property and raised concerns, you blocked my number instead of resolving the problem. That’s not accountability or professionalism.
Yes, I mentioned law enforcement because you withheld my property after cutting off communication.
Your response continues to deflect responsibility rather than address the issue.

Bennett Air has been my go to for a few years! Efficient, professional, thorough, high quality products and extremely reliable. Loosing heat in 20 degree weather with a toddler and a young homeschooled teen is not something you want to happen. The service my family have received is among the best ever. Bennett also upgraded and installed my air conditioning system 3 years ago. The excellence, proficiency, affordability and integrity is top notch. Our home in the summer has never been as cool and comfortable as it became 3 years ago especially living in an older home. I highly recommend them from the first phone call until completed repairs, you will be highly satisfied!

Bennett Air did an amazing job installing my furnace. They were punctual and professional—not only on the day of installation, but also throughout the scheduling process by providing timely updates. The team cleaned up thoroughly and completed the job sooner than I expected.

I called and got a same-day appointment! They came quickly, worked fast, and the house felt cooler almost immediately. They explained the problem and were polite and professional.

B&E HVAC was absolutely amazing. They completed a system install for me! They were on time, and completed the job in a reasonable time! Thank you!!!!!