HVAC reviews in Washington, Maryland

We have used Matthew’s for many many years receiving great service and reasonable charges. Our unit was not working properly despite raising thermostat. We were able to get an appointment within 1 day and the technician fixed the issue luckily with minimal charges. Our home is back to being warm and comfortable. Thank you

Well done.

Adonis is the best!

Great service , I trust The company very well with the professional service

Highly Unprofessional and unreliable

Scheduled an appointment with the owner. He said would be by in afternoon. He was unable to confirm a set time. He never showed. I waited for hours. He called at 9pm to suggest postponing the appointment to another day. He was completely unapologetic.

My AC stopped working after not using it for 2 months, and their team showed up so fast (I was given a time frame of 2:30-4:30pm, and they showed up at 2:45ish). The issue was resolved so quickly and the two folks they sent were fantastic. Super professional, very kind, and knew immediately what the issue was. I highly recommend!

Adonis of Riley Heat & Air was great to work with. He gave us a list of options on how to proceed with the A/C installation as well as what he had to do to accomplish it. It work well with us as we did not live in the area. The installation was done on the day promised. I highly recommend Riley Heat & Air.

Riley Air (and Adonis in particular) has helped us with our AC units on a number of occasions. They are always very responsive, which is much appreciated since twice we asked for help during heat waves where the AC was acting up. Will definitely use again and would definitely recommend (and have recommended!).

We had installed a new thermostat, and about a week later it stopped working on a very cold night. We were worried about not having the house heated that night, and we called Riley and they gave us a few items to check but they also came right out (this was after 8pm). Great and prompt response, as the issue was resolved. We will definitely use them again!

Terrific service. My heater went out last night. One of the big players in the region diagnosed the problem but couldn't get the replacement part installed for another five days. My wife called around and Riley had the part and sent Adonis out to install it the same afternoon. The heat is back on and my house is nice and toasty ahead of the long chilly weekend. I'll definitely call these guys next time.

I usually only post a review if it's positive. Things happen and even with businesses, nothing is perfect so I try to give some grace but this has been ridiculous. Since November, they have had to come out twice. The last time was Jan 18th, 24 (note that their warrany on service means nothing. They will still charge you a fee. Red flag I should have heeded). On Monday, Feb 26, 24, I call because no heat....again. Phone rang, and rang, and rang. Nothing. Called all day. Nothing. Texted the person who came out for both prior calls. Nothing. Long story short, their 'fixing' of my furnace now requires I get a replacement furnace.

Call them at your own risk.

While my partner and I were under contract for a new home, our home inspector identified several HVAC issues and recommended a separate HVAC inspection. We had hired another HVAC company that bailed at the last minute, and the one good thing I'll say about Riley is that their technician, Adonis, was able to come out with less than 24 hours' notice. He arrived on time and called when he was on his way so we knew when to expect him.

Perhaps in part because our realtor was present, the inspection left quite a bit to be desired. Adonis was very quick to slap a Riley sticker on all our equipment, but he didn't spend much time with it. Instead, he rather quickly said that everything was fine and talked up how great it was that our home had Carrier products.

Adonis identified that our heat pump was making an unusually loud noise, but he said we shouldn't worry since the product was under warranty. I had to ask him repeatedly to write this up so we could have the sellers address it, but Adonis kept saying it was going to be "really hard" for the seller to identify the issue. In the end, he did hand-write a few words on our receipt indicating that the heat pump was making a loud noise.

During the inspection, the furnace shut itself off due to overheating. Adonis said this reflected proper functioning and that we shouldn't worry. After we moved in, though, this proved to be a serious issue as the furnace shut itself off every few minutes. We had to have someone else come and fix it.

Since we've moved in, we've been informed that ducts easily visible behind the furnace were not properly sealed. That's another issue we'll have to fix that Adonis failed to identify.

When I called Riley, they quoted me $89 for the inspection. They did not say the fee was per system. Adonis said we needed to pay $178 because our home has two HVAC systems. We presented a coupon from Riley's website for $25 off a "services call," but Adonis said we couldn't use this coupon because an HVAC inspection isn't a services call.

As you might surmise, I'll be staying away from this company in the future and I'd urge you to do the same.

Riley Heat and Air came out within a couple hours when my AC went out last week. Was informed and professional, He soon got the frigid air flowing again. They also provide an annual plan with discounts! Riley Heat and Air, thank you! Strongly suggested for excellent quality, affordable prices, and prompt service!

I had a very disappointing experience with Riley Heat & Air due to a complete lack of transparency around pricing. The technician gave us a verbal estimate before starting the work, but when he handed us the final invoice, the amount was noticeably higher. When I questioned the discrepancy, he told us the company doesn’t provide a list of official prices and that he could essentially charge what he saw fit.

I asked for a discount because the final price felt excessive, and he said he’d have to call someone at the company to approve it. When I called the company myself to see if someone else could help, the person who answered said the only person I could speak with was the technician—because he is the manager. They also told me no one else has access to the owner, which left me with no recourse.

This experience felt unprofessional and unfair. It’s incredibly frustrating to deal with a company that doesn’t stand by clear pricing and leaves customers without any real way to resolve billing issues. I wouldn’t recommend them based on this lack of accountability and transparency.

They don’t care about fixing anything all they want is your money. They failed to complete HVAC repairs and wanted to charge me more money to come back when it wasn’t working again a few days later.

Absolute nightmare. The guy broke my air conditioning while refilling it with Freon and then said it wasn’t his fault and then ran out of the house. Called several times they denied everything. Ridiculous and they still charged me to the Freon despite ruining a unit that will probably cost 8k to replace.

Do not deal with these people and if you have to just video them the whole time because THEY ARE LIARS!

I love the apprenticeship program. They are definitely shaping great leaders for the future of construction

like another comment this person driving the work truck should really think about other's people safety on the road and not only their own.

Extremely fast plumbing — fixed toilet, shower drain, and sink water pressure in about half an hour. Had Dave as a technician. Quick and professional

They Overbook service and give inaccurate time window. Time window they gave me is from 8am to 2pm which is 6 hours. The entire day I’m supposed to wait around for them to decide when they’ll come over. They can’t give me a time estimate, I’ll know when a tech is available… If you want their service ask for the first available otherwise just wait around.

I've used them twice and they were on-time and the work was great! They're also a union shop with the Plumber's Local 5