HVAC reviews in Washington, Maryland

They were professional, honest and great. Happy i proceeded with them as opposed to the first 2 contractor referrals that my home warranty company tried to send. They were honest and good

Milton and Lex were on time, quickly solved my problem, gave me a lot of information about my system which is helpful as a new homeowner. I highly recommend them for their professionalism and kindness. Thanks guys! Stop by anytime!

I have used Al's Twin Air for several years for all my HVAC needs, for my primary residence and rental property. The staff are always professional. They arrive on time, complete the job as promised. The lady in the office is excellent. When I called requesting emergency service when my air conditioner died during the extreme heat, she worked her magic (lol) to get someone to my home very quickly. I have recommended Al to all my friends. They have had the same professional experience.

Been using Al's Twin Air for several years now, mainly for my heating and air conditioning service. The technicians are very courteous and knowledgeable. Very good at explaining what they plan to do and what needs to be done. Highly recommend this company.

Sorry but I was very disappointed with the service and price.

My main complaint is that they didn’t fix the problem and didn’t even do what they said they were going to do to try to fix it.

Beyond that, the price was absurd. They charged $120 for materials for maybe $5 worth of duct sealant (and didn’t even use enough to seal the ducts!)

They charged 12 hours of labor at $90 an hour, but the guys were here for about 2.5 hours, and most of that time was spent waiting for another guy to bring over duct sealant. I called and pointed this out and they reduced it to 6 hours of labor.

They were on-time, very nice, easy to make an appointment. I just don’t know what I got for $800.

We had a great experience and would definitely recommend to anyone! We called around 8:30am and they were able to give us a same-day appointment, for which we were grateful. The technicians arrived by 12pm and had our AC working within 15-20 minutes. It couldn't have gone any better!

Very disappointing and unprofessional business. The company removed parts of our HVAC without permission or our knowledge. Then it took them over a month to come and reinstall it. I called regularly to get the repair scheduled, but they are incredibly disorganized (ordering the wrong parts, forgetting to schedule services). I would highly recommend not using this business.

Awful experience. Sent us grossly inflated bills that suddenly dropped by hundreds of dollars when we asked how they arrived at that number. Took a month to get them to fix a simple problem. Had to constantly chase them down to get them to do anything at all. We tried to get a second opinion but when another company arrived, they were unable to diagnose the issue because Al's had removed parts from our HVAC without our knowledge or permission.

Do not use this company. They are not professional and will get over and if you live in DC dont let them complete the DC water Lead Pipe Replacement. The owner Jim or whatever he is knows he is wrong. He hit my ground wire and claimed something was wrong with my house. Since July 10th my toilet has been in my livingroom because they had to dig in my house. Spare yourself the headache . There are plenty of companies out here to take a chance with. Take this star away because they should have no stars.

I contracted with Al's Twin Air to get a sewer line camera inspection and sewer pipe location service performed. From the office administration staff to the service personnel I was extremely satisfied with the company's professionalism, customer service and helpfulness. All of my interactions were positive and the staff graciously answered all of my questions and earned my business. The service personnel answered a number of specific technical questions I had so that I knew exactly what I could expect on the service date. In addition, on the service date the technicians gave me, in addition executing the service, a wealth of in-depth knowledge about residential plumbing, HVAC and water systems. In fact, much of the information they generously offered extended far beyond the specific nature of the service call. In all, the customer service experience was fantastic and the information the service personnel shared has made me a much more competent and well-informed homeowner. I was very satisfied with the service.

Rachand was amazing! He was extremely detail-oriented and identified several issues with my HVAC system that others had missed. Easily the most knowledgeable HVAC professional I’ve ever met. Al’s is lucky to have him.

This company is fast and efficient. I called about my sandwich cooler & Hakim, the technician, was able to repair my cooler.

Provides timely and reliable professional service

On one hand they came during that oppressive heat wave when they said they would and got my unit up and running with no subsequent issues. On the other they charged $225 for a part that can be purchased on Amazon for $16, not including labor. That seems like an excessive markup to me.

Worst customer service and transparency. It is impossible to get someone to even get back to me in a timely manner with a quote. It was simple enough to get a diagnostics visit set up (though they scheduled it for the wrong day by mistake). Then charged more than double what I was quoted for the diagnostics visit. Really unprofessional. Severe lack of transparency when it comes to quoting/billing. Do no recommend anyone uses this service until they drastically improve the way they do business.

Responsive service, the servicers that installed a HVAC system were really efficient and done in no time. They also came back for maintenance with the same level of efficiency! Thank you!

I am the Vice President of BryMak and PM for ASI. They got right on to an emergency call we had with a very important piece of equipment and helped us get the unit running correctly! Great customer service and overall great company.

I recently hired Hugee Corporation to come out and resolve my issue with my AC unit, as well as figure out why my 3rd floor was not cooling to my standards. They performed an assessment, and it was determined that I may need AEROSEAL, as well as a duck cleaning. Upon them starting and running the pre-aeroseal work, it was determined that that was not the issue, and the duct work was clean (honesty). It was later determined that I needed my AC unit serviced, as well as repair a rip in the duct work in the attic. Receiving honesty and integrity from a business goes along way in my book. It is one of the most important qualities when dealing with companies that you have never worked with before. I highly recommend them.

The Company respected my time…They gave me a time to schedule the work and they were there on time… They did the job Professionally making sure they clean up after themselves…The quality and value of my unit appears to be very good for my home…My home is cool and comfortable… I can’t wait until winter to see how my new heating system works as well…I am Happy 😊 and Satisfied with my new Systems… I am sure if I have any problems or questions the Company will be responsive to my needs…

My experience with Hugee was great. The technician was very friendly and knowledgeable. He took his time to explain everything to me. I highly recommend Hugee...

Between being overcharged on more than one occasion, redundant diagnostic fees, breaking the heater while fixing the A/C, and then charging us to fix the heater that they broke, I felt compelled to share my experience with HUGEE Corporation.

First, we must use HUGEE due to the fact that our home's HVAC unit was installed by them and is serviced by them per our home warranty terms.

On 6/26/2019 we called HUGEE because our air condition was intermittently failing. It would not blow cold air consistently. HUGEE sent a tech and unfortunately, the system was blowing cold air at that moment. We were billed $125 for the diagnostic and $95 for the tech to literally just show up and tell us he can't do anything since it is working. We paid the $220. I agree that it's difficult to diagnose an intermittent problem. Bill paid.

On 7/22/2019 the HVAC finally completely fails. They again charged us another $125 diagnostic fee + labor. I felt we had already paid the diagnostic fee on 6/26/2019 which resulted in nothing. Whats worse is this time they charged us twice for the labor since they sent two techs. Each tech accrued an hourly rate. What's odd is that the 2nd tech's job was literally holding the door open. I would have suggested using our door stopper. The techs were friendly and I was happy that the AC worked so left it at that.

On 8/2019 our 2nd HVAC unit failed completely. Keep in mind that both HVAC units were installed by HUGEE. I called HUGEE and asked for an estimated cost to avoid being blind-sided. The lady on the phone explained it would cost $125 for the diagnostic fee and $90 per hour. They sent a tech who confirms that the HVAC had indeed failed and charged me a $125 diagnostic fee and says he'll need to order a part and install it on a future date. Fine, that's fair since he had to drive here.

On 9/2019 the part finally arrives and HUGEE Corporation sends a tech to install it. Since I was told it was an hourly job I noted the start time and end time. The total time to complete the job was hour. But they charged us $425 for the visit when the 1 hour should have costed us $90. This was over 400% more than what they quoted us. When I asked why he said "That is just what my boss told me to charge". I called the office and the lady confirmed that she told us $125 for the diagnostic fee and $90 per hour. However, this time they had to charge $425 since the part was under warranty, which made no sense. This was not disclosed to us on the initial call or any time after ordering the part. At this point, I was annoyed but not compelled to write a bad review.

It is now 11/5/2019 and in VA it's when it gets cold. We turned our HVAC unit to heat. We immediately noticed that there was no hot air. I reluctantly called HUGEE and again asked for a cost breakdown. The gentleman explained that it was now a $45 trip charge and $25 per 15 minutes. They send a tech out and this is the worse part of the experience. The last time HUGEE came out to fix the unit on 9/2019 they failed to secure a wire so it was loose. He pushed the wire in and the heat immediately started to work. I'm not an HVAC expert but I'd expect that testing for both heat and air/condition are required after replacing a core component. But they didn't. They billed us $209 for 1 hour. $125 for the diagnostic fee when they quoted $45 by phone. $80 for labor when they quoted $25 for 15 mins. When I pointed it out he immediately acknowledged it and said it was a mistake.

I am not frustrated with the tech and don't fault him at all. Mistakes and miscommunication happen. I get it and can empathize. The tech was friendly and ultimately got the HVAC to work properly. And he connected me to his boss to figure out how to handle the transaction.

It was the owner/"boss" of HUGEE who ultimately made the final call to make us pay for an issue they created, in addition to overcharging us almost double. You could also argue that the HVAC should've been checked for both heat and A/C after the repair on 9/2019. The heat was never tested until we tried to use it.