Reviews of local pros in Acton, Massachusetts

Peter helped us get our Refrigerator back up and running after recent storm damage caused a power surge. He was professional from the minute he arrived and was able to make the repairs while keeping the costs under our budget. I will use him again and highly recommend his services.

Pete always returns calls. Even when my VM was full and not accepting calls he tracked me down via my landline. He comes when he says he will and if he has to come back he does so as soon as he receives the part that he needs to complete the job. He has always diagnosed my appliances' problems correctly and his prices are competitive. He's personable, respectful, and trustworthy. A+ service for the last 15+ years.

I was in a bind because my washing machine broke down 3 days before I was going away for 6 weeks and there was a pool of water in the tub that wouldn't drain. I called Peter Bright, and he fit me in to an already very tight schedule and fixed my washer. What is even more remarkable is that, though I had done business with him decades before, we didn't know each other, as I haven't been a regular customer. But I am now! Thank you, Peter, for the exceptional service. I really appreciate it!

I knew what was wrong with my fridge, and was trying to figure out how expensive it would be to have a pro fix it. All the other appliance companies in the area refused to give me an estimate over the phone (even hypothetical based on my diagnostics, knowing their techs might find something else wrong). Bright Appliance was the only company willing to give me a ballpark. We did not end up using Bright Appliance, because we had already purchased the parts for the fix when I heard back from them. However, I would call them again without hesitation the next time I need help with an appliance, because I appreciated their honest communication. Thank you!

Peter was responsive and helpful and fixed my leaky washing machine when I needed it. It's been about 2 months since, and I've had no problem with it. I'm writing this review now as I'm about to call him to fix my leaky refrigerator. I highly recommend.

Peter Bright did a great job fixing our our dishwasher. I highly recommend him for appliance repair

We have used Peter from Bright Appliance a number of times. What I really appreciate about him is his genuine authenticity and absolute knowledge of his work and business. He often already knows what a solution to my issue is just by me giving him information over the phone. A few times he saved me the time and expense of having a repair person come out by troubleshooting over the phone. When we have needed a repair, he takes the time to make sure that all is well again with our appliance. I believe his rates are fair. He is and will continue to be my go to person for appliance repair. HIGHLY RECOMMEND!!

I was given Peter’s name by my former appliance repair person and he came today, spent 5-15 minutes at my house to tell me I needed a new washing machine. The fee was $160. I understand the need for customers to pay a service fee but my machine was not serviced and I thought charging that rate was unfair. I will be looking elsewhere in the future for a different appliance repair person.

We had an exteremly tricky problem with an older gas range. I had a terrible time just finding anyone who would even attempt to fix it. I called Peter and he had the parts and was here fixing it within days. It was effectively open heart appliance surgery. Finding someone who has the skills he has is almost impossible these days. No objections for paying for that level of experience, skill and problem solving ability. Extermely nice and friendly guy to boot!

RIP-OFF!!
Please READ THE NEGATIVE REVIEWS of this business!
I assume the positive ones are friends and family.

Here is mine.
Been quoted us $160.00 to "diagnose" our fridge ice maker.
An older gentleman confirmed replacement: he offered to order one for us ($250.00) and install it. Also said that we should replace the door gasket (optional). He quoted us $280.00 for labor (I'm not sure if he factored in the gasket replacement, as the quote was very vague), for a total of $440.00 to replace the icemaker.
We decided that we'd rather buy a new fridge.
But first we looked up the icemaker online and found it on the manufacturer's website for $180.00. It took my husband 10 minutes to replace it.
Total: $180.00

Find someone else...anyone else. This guy is a hack and a conman.

If a guy named Peter comes to do work for you, turn him away.

Our washer was not emptying and we called Bright Appliance. Peter came out and diagnosed the problem as a clogged water pump, Which he cleared.

This would have been fine to be charged for this and call it a day.

But he insisted it needed a new hose and a new pump. And while he waits for the ordered parts to come, he tells me: "DO NOT RUN THE WASHER!"

Why?

Because it was fine and didn't need the parts and especially the extra labor. He didn't want me to know this so i would pay him to do more work on it.

I ran it after he left and everything was fine. Many loads of laundry and everything was fine.

I called him and told him the pump was fine and a new one wasn't needed. If he wanted to replace the hose, we would do only that.

So he calls me a day or two before Thanksgiving to put in the hose and we were away. I didn't get his message.

He doesn't call back for a month and acts all angry that I didn't call him back. That I was trying to not pay him. Sorry, I was away with family for the holidays and you never followed up. Why not try a follow up call next time instead of sitting around and then berating me for not calling YOU.

We settle on a day for him to come and put the hose in. While trying to put in the hose, he smashed my washer against my wall scraping the top of the washer and my wall.

Then he demands only cash or check. Step into the 21st century! There are so many apps that handle cards and virtual payment. I had to go to an atm to pay him which he was upset about having to wait around for. Hey, its your policy. Why not get with this century and try at least Venmo or Apple Pay?

On top of that, he left the hose half off (on purpose, maybe, probably). Our first load flooded our laundry room.

When I called him... no response. What a surprise.

I had to get underneath and attach the hose properly and do this guys work for him.

Don't call this guy. He's a hack and a liar.

Duka was fantastic! We discussed all the details of the project, his quote was reasonable. This was an electrical upgrade to very old wiring with the installation of a new box, lights, switches and outlets. His crew was professional and punctual. He listened to what I wanted and advised on how to do it. They cleaned up after their work and were very helpful in explaining the recommendations. I cannot praise him enough!

Mark was very professional and explained what was going on. He got the system going until the new parts can be ordered. Very prompt response to my request for service.

Our AC was down during a heat wave. Taylor respond to our service request immediately and worked closely with supplier to get the part. Pick up the part as soon as it arrived and came to fix our AC early morning in a weekend. Really appreciate!

Christie Cooling and Heating is extremely knowledgeable and reliable. On now multiple occasions, Taylor has saved my business when the air conditioning or heat blew on a Friday afternoon before a heat wave or cold snap. Not only is he excellent for repairs but he is very proactive when it comes to preventative maintenance. When we hired Christie Cooling and Heating after our previous HVAC company left us high and dry, Taylor looked over every machine we have. Gave us a full list of what the previous company had done wrong and what he would recommend we fix. When the previous company told us we needed all new machines because our previous ones were beyond repair, We called Taylor in and he advised us we simply needed a new compressor. A minor expense later and we are now over a year into that machine working better than ever. Christie Cooling and Heating feels like an old fashion business where the owner actually cares about the quality of work as well as his customers. I cannot recommend Christie Cooling and Heating enough to others in the Metro West!

Taylor was very professional and made the effort to make it to my boiling hot home on a Sunday, despite having a very busy day. He fixed an electrical problem with my central A/C and we are now able to survive the current heat wave we are having. His dedication to help a brand new customer went above and beyond!

For the past four years we have been working with Christie Cooling and Heating servicing our three family homes and our two private schools.

We never previously experienced any company in this field that could deliver the high level of satisfaction that we are now experiencing.

They are extremely knowledgeable, reliable, and very pleasant to deal with. We strongly recommend them as a first choice for any needs you may have in regard to HVAC repairs or installations.

I have been using Christie Cooling and heating for the past several years and find them to be excellent in terms of both customer care and reasonable fees. They have installed complete HVAC units in both my home and office within the past three years and I could not be more satisfied with their service. 5 stars!!!

Taylor was fantastic! I highly recommend. He was punctual, kind, and thorough cleaning out the ducts and repairing the broken AC unit. He fit me in before his day began and at the end of his day just so I could have AC flowing again. Thank you Taylor!

Fit me into the busy schedule and diagnosed and took care of the issue on the spot. Price was exactly what I expected for an experienced tech making a house call. Thank you for your help!

Taylor was diligent and extremely patient with the problems that I was facing with my HVAC system. I had spent considerable amount of money for replacing the compressor using a different company, but my system did not perform well. I finally asked Taylor to help me out. He replaced the compressor (luckily still under warranty) and was still not able to get the pressures to behave in his readings. He patiently drilled through each section and found that the cooling coil (also changed recently by the other company) was flooded with oil and partially blocked. He was able to flush the plumbing associated with the unit and clean the system and reconnect and get the correct readings on his meters. So I really appreciate his patience to get the job done correctly rather than try to get frustrated and resort to short cuts (as was done by the other contractor)