Water Damage Restoration reviews in Boston, Massachusetts

I am very pleased with the services that I have received from SERVPRO. I would definitely do business with SERVPRO again.

We got good service even in the covid 19 restrictions. Very thorough in assessment and management of water damage

Hands down the best quality of service. Professional, fast, and efficient. This team goes above and beyond even with the simplest matters.

Great guys willing to help me out with a problematic situation. Both Derek and Cucu and the other guys were absolutely perfect. Can’t give enough praise.

The team of three was awesome and left our basement in better condition than it was in before our sewage back-up. Job very well done.

Nick, Alfredo, and Zach did a great job! They were thorough and professional.

We had a kitchen fire damage and our insurance conpany recommended them. Best thing they did-they were awesome. Very happy with servpro and the way they handled my fire claim.

Aside from the quality of work, customer service is one of the most important aspect of any business. These guys were great. Very punctual and professional. Highly recommended.

Amazing crew. Super nice, explained everything they were doing and why, let me know next steps and what to expect. Left my place spotless.

The entire team was professional and quick. Communicated everything well.

Servpro was excellent, they did an outstanding job on a mold job for me. They also put everything back together with ease. Very knowledgeable and all techs were great.

Fast and Wonderful to work with. They treated my home and possessions as theirs. I had a water damage & mold and Servpro corrected it. Very efficient, professional and quality work.

The most incredible customer service I have experienced and the most efficient technicians to get the job done. I would highly recommend SERVPRO to anyone needing work done from businesses to residential homes they do an amazing job.

Joseph, Eduardo, and Alfredo were professional, efficient and clean. They were polite and very helpful.

ServPro in the greater Boston area is THE BEST!!! We woke to a completely flooded basement on Saturday, and from the moment Chris from ServPro arrived, I could breathe again. They have handled everything! They have been working directly with Hanover, our homeowners insurance and have made this whole process so much easier and less emotional than I ever thought it could be. THANK YOU!

SERVPRO thank you for all your good job. The work that they did on my kitchen & bathroom is Spectacular. They put me back whole. Love it. Summer I will have them do my deck.

The quote that was given was 3x more than 5 others. The work that they said was needed was unnecessary and was only to beef up the quote. It felt very unprofessional and looking more to overcharge rather than to remedy the situation. The knowledge of mold and water damage seem to be lacking. I recommend having a few other contractors come look at your job before you consider Servpro

my experience with Dilson & Nick's crew was amazing. They worked hard to get the job done in the Heat of the day in an Attic space. Were helpful and a good experience

Service was fast and professional. Onsite within 24 hours of contacting them. The crews that came to assess water damage worked quickly and identified all areas of our home that were wet and set up fans to dry as much as possible. Some areas were unknown to us and had yet to reveal any damage. The initial drying process that they provided helped limit the amount of damage. Moving into demolition and mold removal was jarring as you see how badly damaged your home is, however, both onsite employees and office staff have been so helpful thru this stressful event. Definitely sticking with this company through the next phase of rebuilding because of their customer service and expertise.

Servpro did numerous commerce and apartments buildings. Did spectacular work. I've manager properties for 30 years plus and I am happy to have worked with this servpro. They make my job very easy. They communicate well, always on time and the work never disappoints. This office is well organized and know what they are doing. We have a few emergencies and they are the quickest to respond. They have done us a solid. Hoping we won't need them but it's comforting to know they can help.

Had some water damage in my apartment bathroom due to plumbing issues in an upstairs unit. Servpro came to the site, first for water damage remediation, then for reconstruction. It was a constant struggle to get in touch with the project managers and to schedule the work. By the time the final touches on the project were complete, it had been more than 10 months since the initiation of the project. Since they refused to start work without receiving payment in advance, they were in no hurry to respond to any of my repeated inquiries about scheduling. The work was obviously shoddy and full of shortcuts, even to a relatively untrained eye like mine. The reconstruction crew damaged, misplaced, and discarded several bathroom parts, and when John, the reconstruction project manager, couldn’t easily find replacements, he got angry with me for expecting the bathroom to be restored to its original condition. Apparently “restoration” isn’t so much a job description as just a general vibe. I’ve ended up redoing or repairing a large part of the work that was done by the crews. If I hadn’t, I’d be experiencing worse water damage than what I had when the project started. Perhaps other crews at this location are more professional, but I’d find that hard to believe given my experience.