HVAC reviews in Braintree, Massachusetts

Extremely pleased with the quick response - Dave was very knowledgeable and helpful explaining the issue and resolving it promptly.
Don called with the options and quotes for the additional work needed and was so thorough and kind explaining the various options! Anytime I call the office I am always greeted by a friendly member of the A-P team!!

When I moved into my apartment last year, my landlord provided the name of this company in an attempt to be helpful as I'd never lived anywhere with heating oil before. I used them. They came out to prime the tank / do an inspection on my landlord's dime. The guy who came was friendly enough, but as he climbed around in the basement, he exposed half of his rear end... not super professional. They didn't ask me how much oil I wanted the first time, and instead went ahead and filled the tank (nearly $800). They also overcharged me the first time, going over what they had quoted as the price per gallon. Instead of refunding me the overage, they put a credit on my account. Not the best, but fine. The second time they filled the tank, they left me a bill in the mailbox. I admittedly totally forgot about it (because who relies on paper billing anymore?! and they had my credit card on file that I used the first time; I assume they'd just use that again) and when I called to sort it out, the lady was rude to me as usual (I had talked to her several times before b/c you can't schedule or pay online, you have to call for everything). She asked me if I wanted to close my account and I said, might as well b/c my landlord was planning to convert to floorboard gas heat over the summer. She asked me why and I said I don't know, it's not my decision. She told me if I just paid a portion of the bill, that would be fine and we could avoid small claims court. I said no worries at all, that I'd sent at least $100 right away the rest of the balance ASAP when I got paid again. I apologized for my latency and lack of attention. We then got off the phone and she immediately called my landlord since they had his number on file (on HIS account, NOT mine, but obviously same address), gave him a huge guilt trip about not giving them business anymore b/c of the conversion, AND told him I hadn't paid my bill! She told him how much I owed and threatened that they could put a lean on the house in his name. HE IS NOT LISTED ON MY ACCOUNT. This was a TOTAL violation of my privacy. I then had to have an extremely awkward conversation about finances with my landlord in which he expressed he was fearful that there would be a lean put on the house and was very nervous. I paid the $500-something balance in full a few days later, as I would have anyway... But I will NEVERRRRR purchase from this company again.

I had central air installed last week. It was estimated to take 4 days and it only took 3. The guys were great! They checked in with me at every step. I highly recommend this company.

Great Customer Service! Would recommend!

Fine company which we inherited from the previous family when we moved to Milton couple years back.
Haven't had any reason really to complain,. whatever, what do I know about oil/energy companies, right? I just want my house warm and comfortable which is a service that they provide.
Easy to schedule maintenance checks, responsive staff, friendly and seem attentive and knowledgable....all good things, but I suppose (and I seldom go to the trouble of writing reviews because, well, who really cares....but I was asked to so here I am)....my biggest gripe with this company is how they conduct payment for services. If THEY do not get a check on time (which once you put in the mail is totally out of ones hand), they are not above nickel and dimming their customers and adding little aggravating fees/penalties.
Perfect example: got a bill for some sort of contract with the company (good luck finding particulars about this contract agreement on their website, had to call them to get an explanation) and had to pay it by a certain date, couple hundred bucks. Fine, whatever. Couple weeks passed and I finally got around to writing the check and putting it in the mail. Perhaps it was slow mail service and the check did not get to them until it was past due, but I literally got a bill IN THE MAIL from Atlantic PRATT for $3.45 as a penalty...seriously? Pretty absurd. Confusing why online payment is not a service they offer to their customers. Again, perhaps this is standard practice for area oil companies, but my only experience has been with Atlantic Pratt so I can only speak to it.
They are good at coming and filling our oil tank when it requires it, particularly during the winter months, but they showed up late summer unannounced to fill the tank and suddenly I had a bill for $350+ to deal with at a time I did not necessarily want my tank to be filled. Again, Atlantic Pratt, perhaps communicating with your customers as a courtesy might be a good thing, provide an option (at least for the initial filling) so one can kind of prepare for the bill. How difficult can this possibly be via email?
Look, its a fine local company and just recently had a technician come out to give us an annual check up and he was terrific and they do good work, but the lack on online services and the little penalties has me aggrieved but, what the hell, who really cares, right?! If you read this much, you must!

I recently was on the search for an oil service company. I called requesting information for burner service and within a few hours I received a call back from their sales office We talked and was given a prompt appointment to have someone come to my house. I have had a wonderful first impression of a devoted company to its customers Every person I dealt with has been friendly , caring and understanding. Definitely found a company worth giving my business to. Thank you Atlantic Pratt !!

I’ve been using Atlantic for 9 years since I purchased my house in Braintree. Jake and the rest of the guys do excellent work. Oil is delivered in a timely manner and service is great as well. I had my burner replaced 2 years ago and my 20 year old central A/C replaced last summer. Atlantic was great in keeping the old a/c unit running an extra 2 seasons so I could save up for the new unit.

Excellent service. scheduled and completed annual maintenance for both heating and cooling systems same day. The Technician Dave was friendly and very careful of the finished surfaces. Highly recommend Atlantic-Pratt!

Mark W

They've performed two major projects for me - installation of a mini-split ductless HVAC system and the total replacement of the hot water baseboards in my house. Both jobs were completed professionally and economically and have dramatically improved my home. Jake and his crew are the best, as are Rachel and Diana in the office.

Atlantic Pratt replaced my 98 year old steam boiler in one day, arrived on time, had the correct tools and parts to complete the installation and left the area clean.
Great job

Amazing team. Very professional, friendly, helpful and kind. Did fantastic job installing new AC system in our job. Would highly recommend Atlantic Pratt for cooling and heating services. Thank you!

I’ve been with Atlantic Pratt for many years now and I’m extremely happy with there service. They stand by there word and are honest and reasonable. The office as well as Keith S (sales) are a pleasure to deal with. I have an Energy Kinetics (System 2000) boiler that not too many company’s are familiar with. I’ve have had what people told me are the best companies for this system (in Weymouth), not the case and way over valued as they don’t provide anything special, and I have dealt with the worst company, (in canton). I have no intention on looking at other service providers as APE has earned my loyalty!

I've had a few different oil companies but I really, really like Pratt. Any issues or questions - you hear back from someone right away. Also had them install a Mitsubishi split. Price was right and it was a very efficient, quick, installation. I was told to pick an oil company in my town in case there was an emergency, but I ended up not liking that company, and now I trust Pratt more.

I had Atlantic Pratt Energy do the annual cleaning and tune-up for my heating system before Thanksgiving. My parents were at home at the time and they were impressed by the service tech’s top quality clean work. He performed his work neatly and flawlessly. They offer 24 hr emergency maintenance. Thank you Atlantic Pratt Energy for being always highly responsive. :-)

We've used Atlantic-Pratt for several years and are very pleased with their services. The office staff is helpful in setting up appointments. The technicians are well trained and can answer any questions we have about our systems.

Moved into a new home in Cohasset - the previous owners did not plan well. Our first day in the heating oil ran empty. I was a completely new customer to Atlantic Pratt, but they still jumped through hoops to get someone out immediately and restart our boiler. The two days later we had another issue with the boiler, and again they got someone out the same day. Some of the best customer experience I have ever received, from a customer they only began servicing that week - outstanding

I had a great experience with Atlantic Pratt. Customer service was friendly an helpful. Tech that came to my house was polite and efficient knowledgeable . I would recommend them . They came in a an hr after I called them. Took care of the problem n heat was back on . They also had mask on nana kept there distance when they could . Than you

This is a stand up company. As a long time L&T oil customer I was happy to see they retained some of the techs after Atlantic Pratt bought out L&T. Dave came out (on time) to service my furnace he was professional and knowledgeable. My furnace is now quieter and more efficient. Starts right up no smoke and no oil fumes

Quality service and knowledgeable staff. They just replaced a large AC condenser for my central air system in the middle of the summer 2022 heat wave. They were amazing in terms of response to my call. A couple of years ago I had 3 AC/Heat splits installed in my house by Atlantic Pratt and was very impressed by their attention to detail and their consideration of the layout and look of the ducting on the outside of the house. Really great staff... friendly and responsive. Couldn't be more pleased with the product or service.

Atlantic Pratt has been providing me my oil service since 2015. Recently they installed a new high velocity air conditioning system from my current one that failed just prior to our heatwave. The service and advice from Jake and Joe at Atlantic was terrific and they continue to provide me with excellent service and take phone calls at anytime. Really appreciate they're professionalism and prompt service. Highly recommend them for any heating or cooling services and equipment.

I recently had Atlantic Pratt Energy perform the annual tune-up/cleaning of my home heating system. The service tech is a long time employee of Atlantic Pratt and has been to my home numerous times overs the years to service my home heating system. The service tech arrived at the scheduled appointment time and performed his work neatly and flawlessly, just as he has always done. With the cold Winter season approaching it's comforting to know that my heating system has been serviced by a consistently reliable service tech.
I have been a customer for over 35 years and Atlantic Pratt has provided excellent installation and maintenance service for both my heating and central A/C systems. Owners are always accessible and responsive to questions and the office staff folks are friendly and pleasant to interact with. I have recommended Atlantic Pratt to others because of my confidence in them.