Reviews of local pros in Millbury, Massachusetts

Very confident of what they have to offered. Great service and efficient in doing the job. This company offers you a prompt date to start the job. grateful for the work

Gauthier plumbing responded quickly and did a great job. They were courteous and professional. We would definitely receive them.

Excellent service and a fair price. Came out on a Saturday morning to take care of a heating emergency. Highly recommended. I won't use anyone else.

Excellent job! Easy to work with, great communications, very thorough and detail oriented.

Imagine you have a burst pipe in your wall. You’re forced to shut off the water to your house. Wet wall, water dripping from light fixture. They not only came to the rescue within a couple hours, they knew exactly where the issue was and finished the job quickly at an extremely reasonable price. They will be my plumbers as long as I’m in the area…seriously you can’t find professionals like this…we lucked out! Thank you!

I lost heat with a burst pipe. Zack and Rob were there in an hour, explained the work to be done, and completed the job quickly. This was the third time I have called Gauthier plumbing and the experience has been great each time.

Had them come to our home for a plumbing/drain issue. Must have called at LEAST 3 times before they came out to verify they could indeed do the job and bring the correct equipment with them as other plumbers had said we need a drain company specifically. We were reassured that they have the right equipment and will bring it out with them & we agreed to the 2 hours min $ charge. However, once the 2 guys arrived, they only had a small snake which I had told them over the phone wasn't long enough (my husband already snaked the line with that length). After being here for maybe 30 mins they said they'd have to come back with the correct equipment for more $$. So essentially we gave them a couple hundred dollars to be here for 30 mins and they didn't bring the equipment they said they would initially. Would NOT recommend this company which is unfortunate as we like to stay local. We were called back after the service and I expressed our disappointment to which they responded we will let the owner know and get back to you which surprise...no one got back to us.

Gauthier Plumbing is the plumbing service to call. They are responsive and professional. Their rates are reasonable. They sent a plumber to my house within an hour of calling; and it wasn't even an emergency. The plumber had the drain cleared and replaced the pipe within just a couple hours. I highly recommend Gauthier Plumbing.

We worked with Chris Ferguson from Gauthier's Plumbing & Heating who not only did an excellent job installing our new boiler and hot water tank but took the time to answer all of our questions promptly so we were able to apply for the Mass Save Heat Loan & rebate. After a couple months getting quotes from various plumbers, he not only exceeded our expectations with a reasonable quote but was able to book our install within a week! If you are looking for a plumbing and heating specialist, I would highly reccomend him :)

One day! Twenty four hours after I placed the phone call they were at my door. I spent two months waiting for their competitor. The job was done by the book and they left the job site clean and tidy. My new plumbers!

Lost heat and called on a Sunday night around 7 pm. I received a called back very shortly after, discussed the issue and Greg told me he could have someone here at 7:30 the next morning. The techs arrived at 7 am and diagnosed the problem. I spoke with Greg who was very professional and discussed my options. They were able to replace my furnace with a new one the same day at an extremely fair price. The technicians were professional, friendly, very knowledgable and neat. A lot of pride went into the work that was done - something you don't see a lot these days. I have dealt with numerous companies over the years for plumbing and heating issues but have never found anyone I was confident or satisfied with that would be someone I could continue to call for issues that came up. But these guys do it all - I have them coming back next week for some plumbing issues I have. (My in laws called them several weeks ago and also had a good experience with them). Give them a call - I'm glad I did.

I had an emergency in which I had no water no heat in the coldest part of winter for almost 3 weeks. I called them after getting two other quotes. They understood my situation and rushed to get the new boiler and installed the very next day. I was impressed with the professionalism and how quickly they responded. They literally saved my family from being in the cold for the following week. Also I liked the fact that they used quality equipment and very pleasant to work with. They stated that they were very busy and could install a boiler in the next week and knowing that I had no heat or water they made arrangements to get it installed the next day. Fantastic work by them.

So appreciative of and pleased with the service from Gauthier. We had a sewer line back up and called our regular plumber- after waiting 2 days with no response we called around for referrals and were told to try Gauthier. Best referral ever. They were here within a few hours, gave us an estimate, scheduled to come back in two days to fix the problem, showed up, worked hard at a really unpleasant job, fixed the problem at a very reasonable price, and made a difficult situation far more bearable. I honestly rarely review anything/anyone on line- but these guys were so terrific I just had to share. They have a customer for life!!

My daughter and I met with superb Gauthier technicians, Norman and Mark, in April. They might as well have been wearing superhero capes as they solved a serious problem regarding a leaking radiator in a recently purchased home built in 1941. We were fortunate that Gauthier had serviced this home with a previous owner and they were familiar with the system. What impressed us (in addition to expert experience and problem solving) was that we were educated how to adjust the radiators to assure that they work appropriately in the future and avoid additional problems. This is great customer service and builds a wonderful relationship and trust moving forward. We also felt that the cost was fair. Highly recommend Gauthier.
Thank you, Greg, for having a great team and arranging a prompt appt. for us.

I am writing to issue a consumer alert regarding a recent experience with a furnace installation company. I strongly advise against using this company due to dishonest practices, poor customer service, and inadequate communication.

We contracted with this company to install a specific furnace model in our new home. However, without our consent or notification, they installed a completely different and lower-priced system. In addition to this deceptive practice, the installation was performed incorrectly. Despite clear instructions to the company's employees that the furnace should be placed with the other utilities at one end of the house, they installed it at the opposite end.

When confronted, the owner claimed they were unaware of our plans to finish the basement. As a resolution, we requested a refund for the price difference between the furnace we ordered and the one they installed. The owner also provided a partial discount on the remaining balance to compensate for the additional expenses we now face. These expenses include either relocating the entire furnace to the correct location or constructing a wall to conceal the system, which will result in a portion of our basement being closed off.

I hope this information helps other consumers avoid similar negative experiences.

Sincerely,
Lee

The Gauthier team gave me an estimate on Monday and installed a more efficient and reliable Navien tankless system in 48 hrs.
Beautiful work. No drama. These are pros.

Vinny and Greg have been servicing my homes for many years. First in Millbury, where they replaced a leaky expansion tank, replaced 2 toilets, hooked up the new refrigerator to the water line, replaced a leaky kitchen sink over those 12 years. Now in Douglas, they replaced my hot water boiler and added an indirect hot water heater. This house had the original boiler from 21 years ago and was not keeping up with our hot water and heating demands. V&G plumbing installed a new Buderus boiler and an indirect hot water heater. They both work great and look good. I wholeheartedly recommend them for your plumbing needs in Central Mass and Worcester. Thanks V&G Plumbing. BTW - I financed this via Mass Save Heat Loan and Webster First Credit Union. 0% interest and rebate.

Called and made a confirmed appointment. No call no show for the appointment and ghosted us after when we tried to figure out what happened. Went with a better company.

This is my goto plumber

Excellent service great guy

Good Dude! Knowledgeable on his stuff