Plumbing reviews in Salem, Massachusetts

Wouldn't sell me a simple sensor for my furnace because I am not a licensed plumber. Thanks I have no heat with a two year old at home. Very unfriendly and gave me no other suggestions on where to go. Zero stars.

Great service, orders are hand picked, usually pretty quick. Personable personalities. Doing some work on the building so stuff is moved around

I work for the city and we get parts all the time no problem. I started going to get parts for my home and every time I go the staff is helpful and very friendly no issues at all.

Pete Hill was a pleasure to work with in resolving the my issue.

I always have excellent service, great conversations, I feel at home.

No sure why John B gave such a bad review but I decided to try and get help here and ignore this one bad reviewall the same. I'm glad I did. They had all the answers and the parts I needed AND I'm a retail customer.
(Side note: retail customers without proper licensing can not purchase certain items. Maybe that is what happened to John B.)
Great staff and help all around.

Excellent service. Desk guys helped me find a replacement kitchen faucet and offered other options to save me some money. Professional and knowledgable. Anything plumbing that you need they have it. Not sure why the other retail customers had such a bad experience? I have never had those issues myself.

Webbs rocks. Always helpful and nice to talk with!

Very handy location for plumbing and fire sprinkler supply on the North Shore. We use these guys (and Webb in general) frequently. Great service.

Pete is the absolute best in the business! Always going above and beyond for us! Highly recommend dealing with him at the counter.

Everyone is great here, just recently needed a very specific item and a Mr. Sean Taylor was extremely helpful. I go everything I needed quickly and at a great price, thanks Sean!

I’m literally in the parking lot leaving a review. My experience with Sean this morning was great. He was knowledgeable and thorough. Being I know nothing about Plumbing, He was extremely helpful. I haven’t been to the store before, but I would definitely go back if I ever need to.

First-time visit for a hard-to-find part. Staff were professional and very helpful. I would definitely recommend this store to other homeowners for plumbing supplies.
I'll be back in the future. Well done guys!

I depend on FW Webb for all of my supplies. Kitchens, bathrooms, heating and cooling products are always the newest and environmentally friendly. Having what we need as plumbers and heat tech’s is crucial. Between the inventory and Peter Hill my business doesn’t skip a beat. Their showroom on Margin street in Salem is amazing. Check them out

Mike has been servicing our old combo furnace and hot water heater for years. Finally, we had to make the decision to replace the system. Mike walked us through every step of the way and never pushed us. He shared his knowledge and expertise with us to aid us in making the best decision for our home. He and his team working tirelessly to get the unit replaced as quickly as possible. Everyone was incredibly professional and meticulously to do a great job while respecting our home. I have and will continue to recommend Mike to anyone is need of a plumber.

This is the best plumbing around.I would recommend em to everybody claudia is wonderful

Great

Don’t bother!

A plumber was sent out to help with a forced air heating issue and told me he didn't service forced air. He then referred me to another person who did and then billed me 95.00 for the pleasure. Not cool at all. Wasted my time and took money and ran.

do not use this company. I paid top dollar for a toilet to be installed and two years later it actually moves. I went to paint behind the toilet and noticed the toilet was crooked I don’t know what made me try, but I straightened it and I was able to actually move the toilet. It’s only me here the woman accused Me of the way I sit on it and said they would have to charge me a service call and couldn’t come for five days. When I first purchased the toilet, they charged me twice. I had to wait for a refund. I was very nice and patient with them and this is how they talk to you. I will now have to pay another plumber to fix what they messed up

We've used O'Connell to update our water tank, replaced a cast iron sewage pipe, and for a gas stove installation. Every interaction has been professional, friendly, very timely, and did not break the bank. What stands out to me is that after we did the water heater, we had someone else come in for the broiler. The other technician was visibly impressed and complimented the copper plumbing. He said he could tell that it was quality work. For a sewage pipe leak we had in the basement due to rotting cast iron pipe, O'Connell recommended a lower-cost alternative to connect and run a pipe above ground rather than breaking the foundation to replace the older one. This saved us a significant amount of time and money. For this recent stove installation, I have to thank Scott for coming over at 6AM in the morning to squeeze us in over the holidays. He was so polite and friendly - and most importantly, he valued safety, checking twice no gas leaks before leaving.

O'Connell's is local and has been in business a long time. They'll come do a small job that other plumbers may pass up, I appreciate that about them!

Bill Johnson is knowledgeable, friendly, responsive, and reasonably priced. Called in the morning and the problem was solved that afternoon. Highly recommend.