Reviews of local pros in Saugus, Massachusetts

We have been loyal customers for years. Ron and Kim always go out of their way to provide excellent customer service, even working on the weekend to make sure we came home to no more leaking in the basement and hot water in the shower!

First time using CRN and I am very happy with the outcome. My furnace gave up on a Sun night and the owner was very helpful to get me a new unit installed in less then 24 hr. They even fixed a few other issues so my home can be up to the latest codes. Than you CRN team.

We had CRN help us install a gas fireplace insert into an old unused fireplace. They were excellent to work with. The communication was excellent and service was prompt, clean, and the did a great job overall! Victoria, Kim, Gary, Hugo, and the rest of the team (sorry, forgot names) were awesome to work with.
As someone else said in a review... it's a leap of faith to "just go with" the plumber/electrician recommended by the fireplace company... but I could not be more happy with the work done by CRN and would put them at the top of my list to call for any other future needs at my home.

Very responsive and helpful! We’ve done both repairs and regular maintenance on our Navien unit and they’ve always been able to get someone to our house within the week. Prices are extremely fair and honest. Would recommend every time

5/5 stars – CRN has been my go to for plumbing and heating for years. They’re reliable, honest and responsive.

Needed a double sink installed and wasn’t having luck. Got in touch with Ron and he was able to get it done at a very fair price. Took less than a day. Great team and super polite!

C R N is well known to me, in fact they’re like family wrll they are family but they are the best plumbing company around. They are Reliable, honest, efficient, and spotlessly clean. Call them for your plumbing🪠 needs.

5/5 stars – CRN Plumbing resolved my issue with some electrical work they had done promptly. Great group to work with.

From leak detection, toilet overflows, storm drain and sewer line repairs. CRN Plumbing, Ronnie, Gary, Hugo, Kenny and Kim in the office are nothing short of excellent in regards to professionalism, expertise, and follow up. Whatever your plumbing needs are, be it commercial or residential, look no further, I highly recommend CRN Plumbing. You will be thrilled with Ronnie and his crew!

CRN Plumbing offers the best services at the lowest prices. I have availed myself of its plumbing, HVAC and gas fireplace services and have been extremely satisfied. I was contacted by owner Ron Massie on each occasion with a breakdown of anticipated work required and a cost estimate prior to each job. I would strongly recommend CRN Plumbing!

Hugo was incredibly efficient. They arrived on time, diagnosed the issue quickly, and completed the repair with professionalism. I especially appreciated how smoothly the whole process went and the clear communication throughout. His efficiency saved me time and hassle, and the quality of the plumbing services exceeded my expectations.

5/5 stars – I was impressed by the professionalism of the CRN Plumbing team. They arrived on time, explained everything clearly, and completed the work quickly and efficiently. I found them through Fire Element. I Highly recommend CRN Plumbing for any residential plumber needs.

G1 Facility Services has had consistently positive experiences with CRN Plumbing. Their service is reliable and their team is always friendly. The technicians arrive on time, are respectful, and take the time to explain the work being performed. The office staff, Kim and Ronny, are outstanding—always professional and quick to respond to every service request. CRN Plumbing has proven to be dependable and excellent in every interaction.

I was impressed by the honest approach of CRN Plumbing. The plumber arrived on time, explained the issue clearly and gave a fair price. The repair was quick and the faucet works perfectly. Great plumbing services and I felt confident they were trustworthy. Excited to call them again for any future water heater repair or other residential plumber needs.

I’ve had 2 great experiences with CRN . a gas line for my new FP & a bathroom issue.
Their service people (especially Johnny) are very professional, competent & friendly, as are the office staff. They are a pleasure to do business with. I highly recommend CRN.
Linda in Marblehead

Hugo from CRN Plumbing was thorough and friendly when I needed my water heater adjusted. He took the time to double check his work and explain things to me. I would recommend him and will be calling back to CRN in the future.

I was nervous at first, but the CRN Plumbing team was incredibly trustworthy and professional. They arrived exactly on time, were friendly and explained everything clearly, which made me feel comfortable right away. The plumber was efficient and fixed my faucet repair quickly and cleanly. I’m very happy with the service and would definitely call them again if I need a plumber near me.

Hugo, from CRN Plumbing of Saugus, did an absolutely fantastic job. He was kind, professional, thoughtful, detailed, and he listened! We had a very unusual problem. We had water cause a crack in our pantry ceiling after 14 years without any water problem. we fixed and patched the ceiling, assuming it was from water on the floor from above when we had visitors who got the floor wet in the upstairs bathroom. in the summer of 2025 we had more people use the upstairs bathroom and again we saw water marks and cracking on the ceiling above and exactly the same spot that we had seen water marks in April 2025.The ceiling was opened, it was found that there was an abandoned vent pipe in that area. This was a particularly unusual, and difficult plumbing mystery to resolved, since we first saw the water in April 2025 when people use the bathroom upstairs, and we had the ceiling fixed in the pantry, and then again in December when people use the upstairs bathroom, the ceiling leaked again.
Hugo went into the crawlspace above the garage, and found that a vent pipe had not been correctly installed and had broken. He checked all the plumbing related to the upstairs bathroom as well, and he finished his work in an hour and a half, which was remarkable.

We had a different Plumber come last week, and was charged $400 for travel time and approximately an hour and 20 minutes of assessment time in the house. He was going to come back with an apprentice) and go into the crawlspace above this area, to further assess and resolve the problem. it was estimated that that would cost somewhere between $ 1500 and $3000. since we did not feel very confident in what was happening with the first Plumber, we called CRN.

Kim, in the office, and Ron, the owner, couldn’t have been nicer, better communicators, or more professional.

My husband said that with Hugo and CRN plumbing, we should make today National Plumbing Day! We are thrilled.

CRN Plumbing (Hugo) arrived right on time and the plumber was professional and honest. They quickly diagnosed the problem, fixed the toilet efficiently and explained everything in plain language. I appreciated their punctuality, skill and trustworthiness, and felt I could trust them completely. Great service from a reliable residential plumber.

Vasi installed a heat pump for us this spring. We are so happy with the unit’s performance. He and his team were absolutely wonderful to work with. Highly recommended.

Knew what they were doing. Installed scaffolding to reach 16 ft ceiling and added an outlet. Fine work