Reviews of local pros in Saugus, Massachusetts

Great service. Great staff. Always ready with an answer to your questions

I can't say enough GOOD THINGS about these guy they make you feel like family, They get you in and get you out with fast service.

There is zero to give them they are not a professional at all with bad attitude and they’re not on the time lying keep pushing people

Couldn’t get my unit back running after they unhooked fuel line to repair Freon line

I took the refer for a pm and 2 codes that I told them what it was they charge $800 just to clean the sensors and put oil absolutely ridiculous that much money for that unhappy

Bad charge me tooo much extra nd lady told me give me the good review.changed only batter 794 dollar 30 mint

I was extremely pleased not only were they nice but they also offered a shower donuts for breakfast and coffee they had a lounge it was the nicest Thermo king I’ve ever been to their service was extremely good they went out of their way to make sure this driver was super happy and I am would recommend this place to anyone

customer service was Excellent. one of those rare experiences where my expectations were just smashed- i am definitely a happy customer. thankyou

Great shop. Super friendly staff. They had me in and out in no time. Still had time to make my deliveries on schedule!

They are backed up on work but they was able to get me a print out super friendly super fast very patient would definitely come back again very professional

These guys at this THERMO KING are very professional and there hospitality is the best they had me feeling like I chilling with family

5-star service everyone here was great. Seemed to really care about getting you back up and running. Absolutely would recommend if you are in the area and need your TK unit serviced.

This place is a joke. They overcharged my bill about $400.
To do a regular PM on a Thermo King unit, they charge $378 in labor and $93 additional for PRIMING the unit after the PM. :)))
What a joke, why do you guys charge for priming after doing a PM on the unit?

Service was fast, but boy, this place is expensive. It's the most expensive place I ve ever visited. About $500 for an oil change in my reefer unit. This should be illegal. I should have read the reviews before going there. This place should be used only for emergency

Horrible. I brought my chevy c5500 to be repaired. Took them months to touch it. Then they called me finally to notify me that my truck was at a 4k tab and still not running. All they did was install a turbo. 930 dollars for banjo bolts. And they charged me 20hrs of work. They are thieves.

Only 3 only because they forgot to latch doors back on unit..... Yet I was in a rush so I just hooked and left. Got ALLLLLLLLLLL the way to Alabama dropped trailer and boom doors are off unit.... 😂 Other that quick service even though it was an overnight waiting.... Tight drop yard.... Haven't had issues with repair

A huge thanks to Cliff and crew for an AC repair that no one else could handle. The communication process throughout was excellent and the work was top notch. Double thumbs up to the Thermoking staff in Saugus from Princess Limousine.

Took my truck in to get my Apu worked on, and ended up getting my tv broken. Needing access to under the bunk, the tech didn't clear my camera bag away and ended up smashing the screen on the tv.
Had to go back 4 days later to pick up the tv they were to replace. Get there to find they bought a cheap, (very cheap) replacement that doesn't even compare to what I had before.
Oh and the repair on my Apu? $300 to tighten a loose power cable.
Yeah, I'd recommend that you don't go there. I'd give them no stars if I could.

Edit; You decided to reply to my review 10 months later? I still have the useless pos tv somewhere if you want it.... 🤦

I recently have had outside carriers back into two different ThermoKing units causing thousands of dollars in damage and down time. Clifton Bowers and his crew in Saugus did an unbelievable job of diagnosing, orders parts and repairing the units in less than a week for both units. Great job guys!

Janek Monkiewicz
Kayem Foods

My experience was not good, I took my truck 2 months ago to make a PM of my APU term king, it was done but it didn't work, they said I had to make a diagnosis to see what was happening to me, they said it would be an RPM sensor, and that in two to three weeks the sensor would arrive. I left the whole service paid 940 dollars, a month passed and a week I went back there they said it hadn't arrived yet! I went back to work sleeping in the heat, it was then that passing through the state of Florida I decided to buy the sensor, after arriving in Saugus-MA at Thermo king on Monday morning, I talked to him and he told me that if I couldn't do it on Monday, I would do the service on Tuesday, but on Tuesday at 4 pm I went there to pick up the truck since no one had called me and I got there to my surprise I hadn't done anything, they told me that maybe tomorrow I'll be able to look, I just asked for the key and left I lost my money that I paid and I'll never come back there! It's unfortunate that this comes out very sad with this situation, I think we should all be the same and regardless of anything people keep their word, 😔😔😔😔😔😔 unfortunate!!!! I waited more than two months, I paid for the work and they didn't solve it!!!!!

Called the day before told them would be arriving before 12pm Arrived at 845am got pulled in 1145am took 3 hrs to do a dry pm and rpm adjustment on refer one of the slowest thermo kings don’t come here unless you have a day to kill, they don’t allow you to pull you truck into the bay so had to watch a worker do it and he didn’t know where the gear shifter or the ignition was so yeah your in great hands, receptionist also tried catching an attitude because we questioned her when she told us another hour to do rpm adjustment after she had told us a half an hour an hour ago fun times