Home Services reviews in Winchester, Massachusetts

So many things went wrong here, the main thing was that they went to the wrong house and cleaned their dryer vents. Told me they had done mine, but since you don't have to be home to have them done, I didn't know this until they sent me a picture of the home. They tried to explain it as an "honest mistake" and a "flaw of the GPS". What if they were painters, and they had painted the wrong house? Plus the price they were going to charge me ended up creeping up from the original quote. Just an all around bad experience. I don't have faith in this company at all.

Really great experience with Ned Stevens Gutter Cleaning. Ernesto and his crew came out the same day I called, and did a thorough gutter cleaning job.
These guys are clearly experts in gutter cleaning, as I watched them work. Afterwards, they did a comprehensive inspection, and identified where we needed some recommended minor repair work done — which I later reviewed and agreed too.
Finally, the cost for all this was less than I expected.
Great company. Great service. Happy customer.

Used Ned Stevens for the first time this year. I used to use Gutter Kings, but they seemed to have sold the business or at least the customer list to Ned Stevens.

Communication and scheduling was easy enough, but I'm honestly not sure they did much of anything and what little they cleaned out was left in clumps on the lawn. In years past the folks cleaning my gutter produced some bags of the leaf litter they cleaned out. I watched them some and these folks didn't appear to collect anything. Now I have a gutter obviously blocked and overflowing and it is one that has never been problematic in the 20 years I've owned this home.

The sales folks just seemed to want to sell me some service contract for this, but I wouldn't deal with them again.

I have very mixed feelings about this company. They were very prompt to clean gutters. I specifically warned them to be careful with the ice dam wires that were near the gutters. Unfortunately, the damaged 2 sections that ultimately required myself to repair.

I specifically asked them, if possible reinstall leaf guards… they did NOT reinstall them. Not only did they NOT install them they left the old leaf guards in my bushes tangled up and underneath my bushes.

After spotty service for years with Ned’s we informed them we were selling our home. They call us for service appointment, we tell them No we have sold the home. Today I get an inspection report and a bill. We contacted them and received “well we did the work” as an answer. Unsatisfactory all along and even worse after leaving them. Watch your back with this service.

We had our gutters cleaned by Ned Stevens Home. It's the first time they came to our house and the crew was courteous and seemed to be very thorough.

I was away during their last visit. However, when my wife and I arrived home we found the gutters cleared of leaves (there were a lot of them), the roof cleaned of leaves and branches and our deck also cleared of leaves. All of this had been work for which we had previously scheduled and paid. Ned’s will be my go to guys for this and other needed work.

They text that they’re coming, but usually, we receive the text one to two minutes before they arrive or as they are arriving so it doesn’t give you much time to say no if you were not expecting the service. Also, last time they were here when they took all of their ladders and equipment, they left some pieces on the ground (I think are like the ladder stops or something). They stay for about 20 minutes and charge about $150. We think they’re a little overpriced..

That being said, they do a good job cleaning up.

Ned Steven's is a great company that backs up what they're selling! We are very/extremely satisfied with their product, gutters are running smoothly, they came while it was raining! Thank you! We will call again and highly recommend you!

Tim and Rachel Henry

This is an awesome service…gutter cleaning …they show up once a year with 2 guys and they are done in a half hour… the price is very reasonable and the service is seamless. The only thing I would love to see is a email or text a week or so ahead so I have an idea when they are coming. Instead I get a text that they are on their way. I spoke to them about this and they said to trust the process as they have never missed me yet

Crew showed up and performed job in a timely and clean manner. The only issue i have with this company is they dont let you know when they are coming until like 10 minutes beforethey show up You cant schedule a specific day or time frame .I understand why its done like this but i just wanted to mention it.

They came as expected and went right to work. They were extremely thorough getting on the roof testing the drainage with a hose. They also cleaned all of the debris around the house.

Very impressed with them and highly recommend them. I will be calling them back.

Gutter Kings did our installation a few years back and did a great job. We need a repair this time and the crew was on time, polite, used their safety equipment and did our repair in no time. Their prices are extremely fair. AAA service and I’d highly recommend them.

Excellent. I would highly recommend Ned's Home services.
Juan Palanco and crew were wonderful. They did a great job cleaning my gutters. They were friendly, courteous and above all were efficient, tidy and just great. I will request Juan and his crew for my cleaning next year.

By way of a caveat, I will concede that businesses are very busy and keeping up with scheduling and services has been challenging.

With that said I stand by my (1) star rating for my experience with Ned Stevens Gut Cleaning & General Contracting for the following reasons:

1. Called to schedule cleaning and repair. The operator indicated it would be about 3 days and that they would be out that Monday as they did not work on Sat or Sun. Couple of weeks go with numerous follow up calls and was told on last call they were in route. [Friday] but then were a no show however they did show up bright and early that Saturday [which they told me they did not work when I had originally called. Ok, will let that slide as just poor communication.

2. Two gentlemen showed but we had a language barrier so I could not communication the need that repairs were needed on the gutters- I tried to point but it got lost in translation. We had just purchased the home and there was deferred maintenance specifically with gutter being a focus. The crew was here no more than 15 minutes tops. They used my hose to as guy on ground followed guy on roof as he picked up the leaves and then they left.

3. I called the company as they handed me the orange door tag "Your Service is Complete But We Found An Issue. Please call for details".
I called as the 2 guys were still loading their ladder and explained I was under the impression that cleaning also included light repair [which was not the case here]. So was anticipating a follow up crew for repairs. The operator said the report indicated the gutters were fine but the roof had mold.
RED FLAG: no way was there a report [if one even existed ]since the guys were still packing up. I stopped him and said I am not interested in a roof cleaning but in repairing the gutters. We had ice dams over the winter and we have real issues with the gutters. He then proceeded to tell me my gutters were fine and the ice dam had nothing to do with the gutters. Again, I stopped the conversation and informed him several of my downspouts were not even strapped to the house and high winds have taken them down multiple times. Further there are areas of the gutters that are not pitched correctly do to excessive leaf weight [from years of deferred maintenance] so do not drain and there are sections were the nails were pulled away for the fascia leaving gaps up to .5-1 inch in some areas.

Bottom line: Ned Steven missed the marked on the additional work we were looking to do in repairing or replacing our gutters. Trust is a valued commodity more then ever these days - I've no trust in this company.
Upside the $25 off first time customers coupon takes the sting out of getting hosed on the cleaning/inspection [pun intended]

This company took over for a local business (NE Gutter Kings) that I'd used for years and it's been all downhill ever since. This season, I booked (in October) a gutter cleaning for the 2nd half of November. Not only did that not happen at all, but when I called today (12/1) to find out what was going on, I waited on hold for 40 minutes (listening to a robo loop about all the company's distinctions and awards), then was told the cost would be $40 more than I was quoted and, wait for it... the cleaning wouldn't happen until January! Ned's, you officially lost my business!

Hired Ned Stevens for window washing. They came during the first week of August. They claim to use a water filtration power-brush system to wash the windows, however the windows did not come clean with their method. The windows were covered in water spots and brush marks. The pollen and dust was not cleaned off. I requested that they come back to re-do. They came back the second week of August. We were not home, but could see from our doorbell camera that they used our hoses and water. Nothing was attached to their truck water filtration system. Needless to say, we returned home to find the same streaky dirty water spots on our windows. Nothing was clean. It looks terrible and they do not appear to know how to clean the windows. Avoid this service, it does not work!

Thanksgiving day gutter clean never happened. Contractors came , put up a ladder, loaded the ladder onto the truck and drove away.. no explanation
Had to disrupt Thanksgiving day to call Ned’s 3 times finally getting an appt for the next day
They showed, but spoke NO ENGLISH so my roof walking restriction except over the deck did not happen. The walked front and back. Old roof let’s see what happens.
Then asked for pictures and they signaled company would send
Got the bill and NO PICTURES of my rear gutter cleaned or the downspouts working just a bunch of pix of my house? Why ?
My first encounter with NEDS was not good
Saw water going out 3 of my 4 downspouts when it rained? Rear gutter cleaned!?
Beware…. Of Neds… no money up front. The people they send bid for the job I think
NO “NEDS”EMPLOYEES
That’s it my honest review they asked for
You can decide!

UPDATE: I want you to know that a supervisor came out saw what was not done, sent new crew and the gutters snd down spouts were cleaned. I’ll take it as a hick up and will use them again revising this review again
May even work there way up to a 5 star, we shall see

DO NOT BOOK WITH THIS SNAKEY COMPANY. I reached out for a one-time cleaning service which went fine aside from the inspections report and follow-up emails claiming that gutter issues were found requiring additional help. This and the fact they ask to keep a card on-file already tipped us off that the company might be scammy. The bigger issue arose when a month later we were hit with a charge for another cleaning service that we weren't even aware was scheduled. Come to find out after they forwarded me a recording, they mistook my initial phone call as a verbal agreement to a seasonal service plan. Communications regarding this service plan were not explicit enough (ex. always in small text at the end of emails) which made it difficult to notice sooner. A reminder was received the day before our first cleaning, but not for the second (since per their company policy, crews are sent out automatically and don't need to be scheduled) which also gave us no chance to cancel until after it had happened. The company also only accepts service cancellations over the phone, not via email/text, for reasons of "ensuring accuracy" - which was another unnecessary hurdle and red flag. I called to ask for a refund for the second service since it was not disclosed to us clearly enough that we locked into a yearly plan, but was only offered more sales pitch of being partially credited if we didn't cancel completely.

These people never showed up.

We bought a house in the late fall and the gutters needed cleaning. Called Ned up and we were really clear we wanted the gutters cleaned before it snows. They said they would come the next day and were quick to charge us for a full year worth of cleaning. They never showed up the next day because of "bad weather". We rescheduled 2 more times and each time they always cancel day or because of "bad weather". Today they cancelled again for the same reason even though it's a warm 40 degree winter day. I am tired of this company's excuses. We are immediately filing a dispute with our credit card company and with the BBB. I'd recommend everyone who wants their gutters cleaned go elsewhere.