Constraction reviews in Woburn, Massachusetts

I had an excellent experience from start to finish. The team was professional, friendly, and very easy to work with. They communicated clearly, provided great service, and made the entire process smooth and stress-free. You can tell they truly care about their customers and take pride in what they do. I highly recommend them to anyone looking for quality service and a business they can trust.

The carpet and upholstery cleaning services are absolutely superb! Immediately responsive for scheduling; prompt arrival; great communication; and best of all a fantastic job of cleaning at a reasonable cost. Can't recommend highly enough this company and its staff for its professionism, service, and performance!

As a first-time homeowner, I had no idea what I was getting myself into when a valve ruptured right under my bathtub on the third floor. Water was everywhere, and I honestly didn't know who to call or what to do next. My plumber referred me to Total Restoration, and that call changed everything.

When they showed up, Mark, the project manager, didn't just get to work. He actually sat down with me and walked me through the whole process. As someone who had never dealt with anything like this before, that meant the world to me. He explained what each machine did, why the dehumidifiers were so important, and how they were going to try to save my hardwood floors. They brought in these massive industrial machines with tubes going everywhere. I won't lie, it looked a little crazy, but they knew exactly what they were doing.

After I filed my insurance claim, Total Restoration worked directly with my adjuster, walked them through everything that was done, and got the work approved without me having to stress over the back and forth.

Three months later, my kitchen and bathroom looked brand new. As a first-time homeowner who almost lost it all, I can't recommend Total Restoration enough. They didn't just fix my home. They saved it.

Andy did a great job cleaning my large sectional with multiple pet stains. I would highly recommend him.

I have been using, and recommending, ECS Carpet Cleaners for over 30 years without disappointment. They are efficient, polite and professional. I was recently thinking about tossing out 2 area rugs that were looking tired, instead I hired ECS to clean them. They look great and I'm keeping them for another year or two!

I’ve been using this company for several years. You won’t find anyone faster, cleaner, or friendlier than Robert and Mark. Can’t beat the price, either!

The best carpet cleaning in the Woburn area had them for years leave my carpets looking brand new. Always punctual always professional can't recommend them enough

Needed a mold inspection for my beach cottage ... I was impressed by the great customer service, Tynia did a great job assured us that we were mold free... a 5 star review is not easy to earn these days but when you receive this level of care and quality work, it's easy to give! Thank you to the office staff for scheduling and follo up all personally done with an actual person on the lin:)

I was recommended by a co-worker. I had a flood in my basement they made it a priority to come out right away. Very professional and caring. I was stressed and they made everything smooth and stress free. 5 stars will recommend to family and friends

Great job with routine rug cleaning. We have used this service 2-3 times at our home now, and will continue to use. Very friendly, great results, reasonable price

I experienced some challenging mold issues in my home. The restoration team did an incredible job. They were not only professional but also compassionate, addressing my concerns promptly and thoroughly. I truly appreciate their hard work and would highly recommend this company to anyone facing a similar situation.

I have three dogs in my house and my rugs get pretty dirty. I have ECS come every year and they do an amazing job. Rugs look brand new when they are done. I highly recommend them! Very reasonable price for what they do.

I used Total Restoration for carpet and upholstery cleaning. Andy was very easy to work with and always accessible. The service men were on time, polite, personable and extremely careful of my property. They cleaned all rugs in the home and one sofa. I would highly recommend this company for your needs. Very satisfied.

You guys did an EXCELLENT job on our carpeting and one chair. I can't believe, I was thinking of having my carpet in the upstairs hallway replaced, because the stains were SO bad! That carpeting looks beautiful now!
It was really nice talking with both of you, as well.
Thank you so much!
Maureen Biscardi

Absolutely amazing service! My carpets look brand new and smell so fresh. The team was punctual, professional, and went above and beyond to make sure every stain was gone. Highly recommend to anyone looking for reliable and thorough carpet cleaning!

After vetting several companies, we chose Gerrier because their quoting process was seamless and we moved forward with them despite them being the most expensive bid. Unfortunately, the execution was the opposite of the price tag. The project suffered from a lack of onsite supervision, with the crew frequently admitting they were unsure of how to proceed. While the final result is visually appealing, the journey was marred by poor management and a disappointing lack of respect for us as clients. For a premium price, we expected a premium experience; we didn't get it.

Update: This project was part of a multiphase, two-year renovation involving roughly 10 contractors, which wrapped up at the end of 2025. Gerrior Masonry worked on the first phase only. We chose to hold off on sharing feedback for each contractor until all the work was complete.

Over the course of our project with Gerrior, we raised concerns both verbally and in writing. They were responsive and eventually took the steps needed to ensure the work was completed properly.

Well it has been nearly two years since we had our backyard transformed by Joe and his team, and let me tell you, the results have been stunning. I had received approximately six quotes for our design of a retaining wall, extension of a patio, hand built and cut fireplace, installation of lighting, French drains as well as fill and grading of the entire yard. Two years later and we couldn't be more happy with the craftsmanship and work from Joe and his team of professionals. Joe went with me to hand select the materials, boarders, and stone colors. We opted for lighting under the capstones in the wall as well, which is controlled by an app. He was communicative, and responsive, handed any issues that came up with existing lines and appropriately and effectively solved the problems as they encountered them. I would absolutely hire Joe and his team again. We now have a stunning backyard, which not only creates a beautiful environment, though, also addresses our flooding issues we encountered with our new home. Thank you Joe!

I have been a customer of Gerrior Masonry and Landscape for about 8 years. They have always been professional and reasonably priced. Our first experience was for them to fix a retaining wall and paver walkway botched by 2 other landscapers. They did an fantastic job matching the current pavers and stonework used. Most importantly, the area was finally functional and beautiful. This year we took on a large renovation project. Our outside work included a large stone wall (jointless with connecticut fieldstone hand cut), a main walkway to the home, replanting garden beds, window well retaining wall made of cobbles and granite, granite mailbox post, plus fixing our sprinkler system. The whole team was top notch in their professional skills, communication was timely and often with the owner of the company as Joe is heavily involved in every project. We have had numerous challenging experiences with contractors during this renovation project, but Gerrior Masonry was incredible every step of the way. I will never let another company do work outside our home except his team! Thank you to your amazing crew for all that you did to help our family. We are lifetime customers, and would recommend your company to anyone who wants the best team in the area and the most respectful of your home and family.
More pictures to come as the landscape design matures.

Quality of work is excellent. Great staff. Very professional and friendly

They did not use one level while screening a area for a patio , not professional

Highly recommended. Joe is a great guy and totally dedicated to getting the job done right !