Plumbing reviews in Worcester, Massachusetts

John and Jay were excellent, both competent and pleasant

Awesome service! Very quick response, found the problem, & solved it. These are professionals.

It was an amazing experience because they were very respectful and easy to work with, and they got everything done within a timely manner.

Amazing service, great people, after many plumbers couldn't help, or wouldn't answer ,Gustafson went above and beyond to get my issues resolved fast and efficient.

Ben Lombardi was wonderful. Professional, caring, thorough. It was a challenging blockage, but he kept at it until it was done! Thanks Ben❤️

Came out on an emergency situation on a Sunday 10 stars of if I could

Had some small projects needing to be done. They were on time and very fast and efficient.. Excellent service would definitely call them again. AAAA++++++

Outstanding customer service!
Upfront and honest! Extremely professional, I would HIGHLY RECOMMEND them. Thanks for such a quick response! You guys never disappoint!

Very professional. Quick service, reasonable prices. Chris was very friendly and knowledgeable about our problem. He went out of his way to make sure we were happy with our situation. We will definitely use Gustafson Plumbers again.

Gustafson Plumbers are not your average Plumbers. I had broken wastewater and groundwater pipes. They were 12 feet down and they hit a lot of ledge. They had the right equipment and right Plumbers who could manage a large project from my home into the middle of the street. In the street there gas lines and rather than use the excavator, they used a large vacuum truck with a water jet to emulsify the ground and suck up the dirt so no chance of damaging any pipes in the street.

They went to bat for me with the City and saved me a lot of money. I recommend them for any job of this magnitude. Not many can handle this level of work and already have the expertise and right equipment. Very satisfied.

Gustafson plumbing is outstanding! The office staff tries their hardest to accommodate everyone. I had a problem with my kitchen sink just before I was hosting a family reunion of 50 people. My calls were answered immediately. The plumbers were very pleasant and got the work done quickly. I have been using this company for a number of years!

Unable to provide a quote when they promise too, multiple times.
And they spray paint the road for dig safe yet I haven't even agreed to hire them yet and other companies would do the job differently which means I have spray paint in front of my house for no reason...

I am very satisfied with the service of Gustafson Plumbers. From the moment I called they are top notch, professional, and friendly. What stood out to me, was their commitment to leaving the workspace clean and tidy, which I appreciated. The whole process was smooth and hassle-free, as they arrived on time and stayed responsible. My plumbing issues were resolved quickly. I highly recommend them for anyone in need of reliable, high quality plumbing services. They exceeded my expectations in every way as they have great compassion and empathy for the customers. If I can give them more than 5 stars I would!

Gustafson plumbers visited my house for a septic back up - these guys went above and beyond in customer service, personality, and overall experience. We investigated every possible cause within their scope of practice and they even called out supervisors to ensure we exhausted every option. I cannot thank them all for their professionalism and expertise. All of this on a same day call out at a VERY reasonable price.

I will be sure to call them again in the future for my plumbing needs!

Excellent work, clean job and execute the problem. We are very happy. Reasonable price. Installed a new water heater.. Thank you

The water line had to be replaced on a 120 year old house that belonged to my uncle who recently passed. I serve as trustee for the estate. I contacted Gustafson for a quote. The owner, Bruce Gustafson visited the house and personally assessed and quoted the work to be done. Based on his detailed quote, I paid the required deposit and budgeted accordingly. The work was performed on time. There was no further communication until I received their bill - SHOCKED that the balance was increased by $2,350 (61% over detailed quote). I called the office to discuss. Shortly, thereafter, I received a return call from a gentleman who came across - immediately- as defensive and argumentative. I had called in a timely and respectful manner to discuss. I never anticipated such disrespectful backlash. Shortly into the conversation, I heard a different male voice on the line with no introduction - until I asked. At least two men tag-teamed the call, at times being needlessly condescending to me. Acknowledging their point that the job reportedly took longer than they'd anticipated, I offered to pay more than the originally quoted price. But I also explained that, in the absence of prior notice, I could not pay an increase of 61% over their detailed quote. I was told multiple times that the increased price was - to them "small potatoes".

But, in this situation, an upcharge of $2,350, WITH NO ADVANCED NOTICE, is not "small potatoes". Buyer beware.

Derek from Gustafson Plumbing Inc is excellent! I’ve worked with him on some of our projects — always punctual, professional, and great to work with. He and his team deliver top-quality work every time. I 100% recommend them to anyone I know!

I utilized Gustafson’s to address some concerns raised during a home inspection. They addressed all the issues raised, provided a detailed receipt, responded in a very timely manner….i can’t say enough good things! I will be using them again as needed!

We have used Gustavson Plumbing for multiple projects and Derek went above and beyond for each service. We had a leaking toilet while our family house was for sale and he immediately took care of the issue- despite being very busy.He also repaired a leak in the attic from a heating hy vent along with other items on our plumbing checklist for the sale. We very much appreciate the professionalism, skill and service we received for every service. Highly recommend!

Drew & Joe came to clear the main drain in my condo. I was not home when they did the job, but my gf said both of them were professional, polite and helpful.
They did a great job and I highly recommend Gustafson Plumbers.

I can’t recommend Gustafson enough. From start to finish, they were outstanding. I needed a sewer line repair, and Shayna went above and beyond to get us scheduled quickly. Bruce came out to provide a quote, which was more than fair. The crew—Drew, Sean, Connor, and Javaughn—were professional, punctual, and transparent throughout the entire process. They took the time to explain what they were doing every step of the way, which I really appreciated. I never once felt like I was getting the runaround. I’ll be using Gustafson for all my future plumbing needs.