Appliance Repair reviews in Lincoln Park, Michigan

Dennis was the technician that came out today via DTE . He was great, pleasant professional and polite would highly recommend this company.

Have used this company for many years, for stove, washing machine and dryer repairs. Always quick and professional, never had to call them back for bad repairs never been disappointed . Recommend them highly!

Great technician, on time, properly diagnosed issue. Ordered parts and completed job within 10 days.

This company has horrible customer service. After repetitive phone calls and speaking to numerous employees, they came out and repaired my dishwasher, which took 3 weeks. Then after they left, i discovered they had broken the door so i called them back and they said we did it!!! I cant believe abc warehouse uses them for their warranty repairs!!

Our household had an incredible service experience with Randy who was courteous, kind, prompt and efficient, and could very well have saved our family's Thanksgiving for his work on our range. Thank you Randy!

They were called out by Dte back in July the guy came out..I was really nice and understanding of his situation..he needed the ice maker thawed to make the repair and he was missing pieces to complete my freezer door..after me calling them several times this guy just called me with a very nasty tone accusing me of not allowing them to make the repair and raised the price for the freezer door repair along with telling me to call dte again for the same repair that they were supposed to complete..just talked to the manager and he basically told me to tell dte not to send them back out to my house since I was so unhappy with them...smh...what happened to good customer service..

The person that came was very knowledgeable with what he was doing. And listened to what the customer was saying. I am very happy and well recommend to this company anybody and also well ask for this company back, if anything goes wrong.

This is a great company there so professional they came in check my problem order to part and were back expeditiously to repair it. My repair man's name was Tanner who was wonderful such a nice young man Very professional courteous and knowledgeable did a wonderful job

This repair co. was assigned to me thru DTE. Bob arrived in timely fashion, was very cordial, petted the dog, & proceeded to get to fixing my stove. In conversation I learned that I was already his 3rd customer & it was only 9:20 am. He diagnosed & repaired the stove in less that 30 min. It was the igniter .... he had the part & there was no wait time :) Very happy w the service received.

This is the worst company ever i have been waiting for them to fix my fridge for 2 months. All i ever hear from the rude secretary is that they are still waiting for the parts to come in. The first technician ordered parts that came broken. So he declared my refrigerator unfixable. My refrigerator was at least working a little before i opened my door for them. I wish that DTE drops this company because they are horrible. What kind of company leaves a household without a working refrigerator for 2 months. Why am i paying for a service that doesnt work.

I called DTE because my flap would not close on my icemaker. technician came out to fix frig. told me he had to order parts. next visit told me he needed another part. next visit never showed up. I called office and they said they could not contact him. After three hours they called and said his truck broke down. next visit he came and said that I needed a dispenser control board which was not covered by DTE protection plan and he replaced the solenoid. I called the office and spoke with the manager to confirm. I decided to order board and fix it myself. Then I started to google flap won't close. I decided to take the cover off of the door and this is what I found. This technician never did anything to my refrigerator but cause me grief. This is the pic of the solenoid (rusted). "This is how they treat black people in the city". I can only imagine how much money DTE is wasting using this company. I would have given NO star but it is not possible.

Guy comes to my home and looks at my washing machine, doesn't take anything apart, doesn't test anything. Then proceeds to tell me how I need a new machine because the transmission in mine is gone and it cost more to replace than a new machine. 20 mins after he left, I fixed it myself. The water pump clip had come loose and that's why it was not draining. TERRIBLE DO NOT USE THIS COMPANY.

One of the worst companies I have ever had to deal with. We called the company to our home in June, it is now October and our refrigerator is still broken. The first tech that came out said he would order the part and be back in a week. It took a month for the company to get the part in and send the repairman back to our home. The part failed again within a week. This is when the same tech returned and replaced the same part but this time the part somehow came in within a week. The fridge failed again and a new tech was sent, who explained a different part was needed and he would be back within a week to replace it. It has been two weeks since then and my husband called the company today and they cannot find the order.

American Dix just left my home and my washer is repaired. The repair man could not have been more pleasant and fixed my washer within 15 minutes. The appt. was set up thru DTE and I read some very poor reviews about them. My experience could not have been better. I would recommend them to anyone. Sincerely Mrs. Martin.

Very unprofessional. Technician misdiagnosed repair first time, had to order a different part come come back a week later. Office qouted $100 for parts and labor, then technician tried to charge $166. He said it was because the secretary read the wrong estimate when she left the message. Then the technician went further to say that I should have known she was reading me the wrong amount because the heater costs more than the thermostat.... as if I am supposed to know that. The owner also told me he would take me to civil court if I didn't want to pay the $166. It was all very unprofessional, he did subtract $20 from labor because of the error eventually, but I would never allow them back in my house again for sure.

They were really kind on the phone and when Mike came out, he was knowledgeable, when the part came in, called and we scheduled a time, sickness came up and they were great about rescheduling and completed, well...they fixed the broken part, but never bolted the dishwasher in and it came out forward about 2 weeks after he did it, I had to bolt it back in myself, and they NEVER for warned about an upcharge for using a debit card, NOTHING, never was told, I would have just as easily gotten cash, no biggie, but they charged for using the debit card and when I called, the man stated that it was my debit card company that charged it, ummm, NO, he kept trying to call me back and I was so irate, I would not answer it. It was unethical to lie about the charges they put on their and put it off as MY debit card company. And after all of that, Mike didn't even put the dishwasher back in and bolt it up SMH I will make sure that everyone ASKS about the charge for using a debit card. Honesty or full disclosure about adding a fee to use a debit card, like most HONEST businesses do, that is understandable, the charge WAS NOT from my debit card company, the 3.10 was the FIRST charge and the second charge was 6.29, so that totals 9.39 and if you get that kind of a charge for all credit and debit card orders, in a month (if youre busy) that's a little side amount. So..again, it was NOT charged by my debit card company and after you blew up on me or whoever the man was, I was in no frame to take that kind of talking to and yes, I declined to answer any calls, there were no texts. but thank you again, and like I said, Mike didn't even put the dishwasher bolts in to keep it in place

Unbelievably poor customer service, they missed first appointment, misdiagnosed repair the second appointment and tech scratched the top of my dryer. Complaints into DTE and find it amazing that such a large company contracts out a company such as this, DTE is making them replace the top of the dryer however now I have to wait 2 more weeks for the correct part. Never again, get the warranty through home depot or Lowes as the DTE repair program utilizes substandard contractors for work that is not directly associated with gas or electrical service or in their wheelhouse.

Absolutely useless company. There are other options out there. I wouldn’t use this company again even if they were going to repair something for free, also the person who answers the office phone should’ve never been hired he is 100% useless as well.

I waited all day (1-21-19) for the repair man. Some how I miss the guy. I was told they would show up between 11am- 4pm. While I was maybe in the restroom or laundry room for 10 minutes ,I miss the guy and the phone call. I called the shop and was given attitude.
I 've done my own repairs in the past ,buying parts from them. I guess they don't need the business .Never again.

Very friendly and professional customer service! Randy is exceptional, I can only hope he would be my repair guy all the time! But if not, I'm confident that his replacement will be just as good! Thanks for respecting the covid guidelines!!!!

Drain pump went on our washer. Repair was through DTE so I can't comment on price, but I will say that Dennis was friendly and completed the job well. Just had to wait a week for the part and that was not their fault. I like the text feature to let the customer know who is on the way.