Appliance Repair reviews in Lincoln Park, Michigan

Randy fixed both my oven and dryer in one visit. He explained all repairs along the way with pricing. Very friendly and professional! I also appreciated the “on the way” text with the ability to see how close the technician was to my home. I would definitely call this company again with any appliance repair needs.

This company went above and beyond for me. Thank you to Bob the manager. GE screwed up royally on the delivery of my replacement dryer. They had the freight carrier calling me directly to set up a delivery that was not meant for me. I took the day off any everything. I had had a 1.5 months debacle that could have ended so sour. BUT this company worked with me and got my replacement dryer and made arrangements to have it delivered to me the next day they received it knowing what a hard time I had had with GE. They have my absolute recommendation and respect for giving 1000 times better customer service than GE gave me! Thank you! AND now I finally have a working dryer!

It took about 2 months for our dishwasher to be repaired. 2 guys came out the first time, they asked me for vinegar to run through the dishwasher and said they were ordering parts. About 2 weeks later, we hear back from them and make an appointment for them to come replace parts.. a guy shows up ready to diagnose, asking what's the problem. This guy had no parts, and no idea why he was out to our house. He asked who was here before him, and didn't even know who his own coworkers were. So this guy orders parts also. Next guy comes out, he tells us we have to take our floor boards up to pull the dishwasher out, that he can't pull the dishwasher from the wall because of liability issues? That he will come back another day. Total waste of time AGAIN. No floorboards needed to come up, the legs on the dishwasher just needed to be raised and dishwasher pulls out. We didn't hear back from them for over 2 weeks, they said they were still waiting on parts. How were they still waiting on parts when some guy who couldn't pull a dishwasher out was at my house with parts? About a week later we heard back from them finally, a guy who actually knew what he was doing came out and fixed it no problem. He was confused about why the other guy told us he couldn't pull our dishwasher out also. We got these guys thru DTE, I'd never in my life use them again.

I am extremely disappointed with my experience with this company. They came to repair my dishwasher in which a part had to be ordered. A week later without use of my dishwasher, the technician Tyler came out to replace the part. Tyler reinstalled the dishwasher and is now unsecured inside the opening of the cabinet. I had to reschedule again with DTE because American Dix Appliance refused to come back out to fix it.After having to reschedule again and according DTE, the company has 30 days to correct it. So after waiting again, taking another day off work, they come to fix it.The technician Randy looked at and said he would return with brackets to properly install the dishwasher. Right after he left, I then receive a call from the owner of the company absolving themselves of all responsibility. NEVER USE THIS COMPANY!

HORRIBLE, UNRELIABLE company! Said that they would be there between 10a-2p - took off from work and they NEVER SHOWED! Rescheduled and they said that they would call 1/2 hr before. Got call at 12:18, they arrived at house at 12:31 and left at 12:37 before I could get home (all documented by text messages and Ring doorbell). Then YELLED at me on the phone that it was MY fault for not being home after I specifically asked for them to call so we could drive home both at the time of scheduling the appointment and right after receiving the first text. DO NOT USE! ATROCIOUS customer service. Also sent compliant to DTE. I really hope that stop using this appalling company. However, Dennis, the technician is wonderful! When this company goes out of business, someone should definitely hire him.

Great service. They ordered a part for me, and it was wrong, through no fault of their own. Wrong part, right box kind of thing. I thought I might have difficulty returning it since I had already taken it home and had it for a week before trying to install it and they had a final sale policy on it. They ordered a new one for me and made the exchange without an issue. Very nice people to deal with.

They were quick to come out and repair my refrigerator, which wasn't cooling properly. Very efficient and their prices are reasonable. Would definitely call them again if needed. I can highly recommend them.

Never ever use these ppl, I found that out the hard way, I had a guy come out to fix my dishwasher he ran the dishwasher listen to it said the pump was OK and told me the dishwasher water needed to be cleaned and it should work...Well it didn't they took my my money promised to follow with me haven't heard from them since...DO NOT USE THIS COMPANY!!!! He reply is not true I was told they would follow up with me it says so on the receipt, they never called back to ask how it was working, I only heard from them today because of the review I posted...Do not use this company had I reviewed them before I wouldn't have use this company

Had an awesome experience. Our technician Michael communicated very well and arrived right on time. Turns out the issue with our dishwasher was minor, but wasn't warranty related, but he was nice enough not to charge us for the visit.

It has been one thing after another with appliances breaking within the first few months of buying a home and Randy at American-Dix was amazing to work with! It is rare to find technicians that are honest and reliable and won't squeeze every penny out of you. Randy is extremely honest, does a thorough job, works fast and he is also so polite. He made sure to wear shoe covers in my house and a mask and then apologized that he got water on my floor. Such a great worker and the main secretary is always so sweet and professional. Also, each time I had a problem, they were able to come out the next day. I highly recommend American-Dix the next time you have an appliance break. Request Randy and you won't be disappointed!

Arrived as promised, professional and friendly but didn’t waste any time, got straight to work. Came prepared with needed part, got the job done quickly and neatly. Thanks for a job well done. It’s a service call ($117) plus time work ($45) plus parts. On par with other service company

American-Dix was scheduled for a Lowe's warranty issue. They called to schedule within and hour, scheduled visit within 2 days. Tech, Tanner, called in advanced, was knowledgeable of unit under warranty, ordered the part and even found a recall notice of another part in the unit. Parts came in and were installed in 4 days. I would definitely use American-Dix repair again.

On time and thorough when diagnosing appliance issues. American Dix has always solved the problem as affordably and efficiently as possible. It’s nice having someone who can help us keep older appliances out of the appliance graveyard.

Dryer stopped working so we went to purchase a new one for a little less than 600$ from Home Depot. Lo and behold the wrong dryer was sent. Couldn’t wait another month for them to deliver another. So back to the drawing board. I saw the Dix appliance van in a driveway a few blocks away. Called the office Wednesday and by Friday our service Tech Randy was out by 1pm. I receive text confirmation and arrival through dispatch. Randy definitely is a gem. Quickly diagnosed the problem we needed a (belt & pulley) parts and labor & service call $140

Mike was very personable and friendly when he arrived. Immediately found the problem with my dryer and had it fixed within 10 minutes! Will absolutely use this company again! Thank You Mike!

I had a horrible experience. Super let down, upset and frustrated. I hope they knock harder. Seems they are paid contract and just show up to get paid through DTE and Leave as quietly as they can. I hope they knock harder and keep a customer. No one really doesn't do no shows when their applicance is broken, they are proably at home waiting for the applicance to be fixed, like I was. It is because the company gets paid regardless. Milking the Contract. I had several attempts but they make sure they come when I am not available to charge DTE for another follow up. I missed extra hours at work all morning waiting on someone careless to tap on my steel door.

Here is a tip* Knock harder and keep a customer.

Update:
They canceled me again due to the time being an issue and then when I told them this happens all the time through the DTE program he said I was banned from calling. Another upsetting day with this company. He got mad today, because I told him it was months my stove has been out and numerous workers come to my home at the wrong time and instead of him having a heart or hearing me out he banned me because he said I left a bad review. Buyer beware. They do not care about you or fixing your appliances and doing a good deed. Instead of being kind and I would have removed my post he was rude again and banned me so I still can't get my appliances fixed this Christamas week. I hope all the best for new and all customers here they are going to need it. If he banned my appointment I imagine he may get upset and damage your appliances if you do something wrong because you deserved it. I received no phone call that day he says technician called 5 times. Smh. Insane.

Then guy says I am combative and completely capslocked his reply. . . . . . The same way he was cutting me off,yelling at me, and canceled me, blocked me and ultimately didn't take the job, to show me "Who is Boss". Seriously? because I told you how you could do a better job? Or improve your business? Smh. So, sorry I wanted to be a customer? Or is it- Sorry I needed a service? Either way. No hardfeelings. I give out compliments when needed or advice to better your business. This is my honest and fair review.

Please look at the last text that was sent. All I said was I work at that time. Yikes! As a working professional it's hard to believe it is difficult to get an appointment before and after the usual 9-5 working hours. I can't miss my job unfortunately. I Thought he would understand.