Reviews of local pros in Monroe, Michigan

Technician was very professional, kind and knowledgeable. Explained things thoroughly as well.
He made me feel at ease and answered all my questions best he could. However, when I needed to get in touch with him for more information needed and didn't have his phone number the company he works for kept telling me they would relate information to him to call me back. Even telling me they would mark the call as urgent! I called them 3 times trying to reach this technician and he never called me back. You're unable to reach a live person to talk to it's all automated so, makes you wonder if messages ever get passed along?? Very, very frustrating! I had the appointment Oct 16th and today is Monday Oct 20th still no return call from Technician. Disappointing once you pay them, they are done with you unless you call them back and repay them again for another service call.

He quickly diagnosed the problem with our refrigerator and found the repair would be covered by the factory warranty. Rather than charge us for the repair he told me it would be covered for free if I scheduled it directly. The repair would have been over a thousand dollars otherwise. Very friendly and helpful.

Ed and David were professional, knowledgeable, and courteous. This was a protection plan repair through New Leaf and was smooth through the whole process.

I have an LG dishwasher 3 years old. It chimes after 30- 45 minutes and then shuts off. I told that to office people . We made appointmment. Service tech comes out. We start machine after 15-20 minutes no chime. He is ready to go. Says they are on a time schedule. I asked for more time. He politely asks for payment. As I'm writing out the check dishwasher starts chiming. First a couple times then increases as time goes on. After much discussion the tech. tells me he doesn't know what causes it. Could be 1 of 2 circuit boards each about $400. Which one and lets fix it. No way to know. I asked do you have either one on the truck? He says no we order them. About a week to get it. Can you diagnose which board the dishwasher is chiming and clock is blinking. He says no. Takes the $139. and leaves. I called to complain they said he diagnosed a bad board. I said which one? WORST MONEY I HAVE EVER SPENT!!! HELL I COULD GUESS AND SAVED MY MONEY. Sears REALLY just want people to buy Service contact. I think I got off cheap. But their done coming here.

Joe the Repairman did a fantastic job taking care of my furnace. He was communicative, showed up when promised, and was extremely knowledgeable. Very satisfied with his work.

We have a New Leaf warranty. Sears Home Services sent Joe to our home to install a temp probe in our 3yr old Frigidaire wall oven that had been ordered after a phone assessment by the warranty company. No technician had been sent prior to the order. Joe was prompt, courteous and professional. He was knowledgeable in repair of such devices. The replacement was done, but there still seemed to be an issue with the temperature. However, he could not get photographic evidence that would gain approval to replace a possibly defective board. He provided instructions on what we should do if the temperature should go out of range once again. We are very appreciative of his experience and technical abilities. We would give him 10 stars if possible!

First of all, he was polite. He took his shoes off before entering my home and he went through everything thoroughly to repair my refrigerator.
After he got it working, he went through other possible things that could have went wrong and said that they looked good

The gentleman who came to my house today was very, very polite and helpful. He made sure the work was completed correctly while keeping a positive attitude after a long drive and day. He was friendly to my kids and dogs. Highly recommend David Q. Well deserving technician.

Sears Home Services (Toledo) was extremely frustrating to deal with.

They were contracted by my appliance insurance company to check a faulty refrigerator. The initial service window was 7 a.m.-4 p.m., which is unreasonable and requires taking an entire day off work.

When the technician arrived, there was no advance notice, and no one was home. Instead of rescheduling, they closed the work order and incorrectly reported to the insurance company that the job was completed.

Getting help afterward was nearly impossible. Calls were routed to Al phone prompts that could not understand or resolve the issue. My insurance company had to step in and reopen the ticket.
Despite multiple reschedules, the technician failed to show up for the second, third, and fourth appointments, with no communication. After weeks of wasted time, I gave up and paid out of pocket for another company, which resolved the issue quickly.

Disorganized, unreliable, and very difficult to deal with. I would not recommend this company.

Our service technician was (Dan). He was successfully able to repair our Maytag washing machine. Once Dan arrived, he was friendly, respectful, effective and efficient. There was an electrical wire that was underneath our washer that snapped. Within 30 minutes, he had the washer repaired. He even tested our washing machine to ensure it worked properly as to complete the work order before he left. This was covered under our warranty as we did not have to pay anything. We are very satisfied and highly recommend this service, including Dan specifically, to anyone needing a home appliance repair!

Fast and honest

Honest and reliable

Friendly and courteous appliance repair

Very efficient and nice man

Jack is honest and reasonable!!

Great service in all respects!

Haven't even had my appointment yet and they already won't answer my call

Professional, friendly, fast but accurate service! Highly recommend!

What an awesome experience. Complete professional and curtious. Very polite and worked with my schedule. Thank you very much.

Excellent service. Always friendly, informative and helpful. Definitely our family's go-to for our appliance service needs.

Jack has always been prompt, courteous and great at explaining issues and repairing appliances.