Reviews of local pros in Monroe, Michigan

My service technician was great! He had everything up and running in no time!

The technician's service was efficient as well as being a generally nice person who conversing while doing the repair. If only the Sears AI customer service and even call center were half as good. The technician was great after I told customer service repeatedly that I had received the part, and was repeatedly rescheduled. If only Sears would improved their customer service it could be a good repair service. In closing 5 stars for the technician, but 1 star for Sears customer service.

TECHNICIAN DID NOT FIX WASHER. Technician verbally stated he was ready to go home as "its been a long day" and did not resolve the issue. Washer still unlocking on its own and cannot complete a load. Very upset!

James came in very polite and really put in great effort into getting my oven back working right. The week before Thanksgiving.

He arrived on time. He was very knowledgeable and friendly and gave good customer service.

Professional, patient, clean, punctual, I am glad that I had him, keep up the good work!

Thew repairman came and he found my problem as to why my washing machine was always off balanced he fixed it and now my maching is working perfect and I dont have to sit and babysit it

He was a nice guy and did his job the best as he could

Best relayer of how things work. Explained why our ice maker failed and did some other maintenance duties while he was here.
However, I had to take 2 stars away since the ice maker still doesn't work!!

David Q was the best and most knowledgeable service tech I think I've ever had,very nice and pleasant and he's as good as they get. Fixed my frig in no time

Very experienced technician. Found the problem quickly and adjusted the doors and leveled the fridge. Also got me to sign up with home repair package.

It was quick to have them come out to the house to check our washer. James was pleasant and very knowledgeable. He was able to fix our issues.

The technician was professional.He was very knowledgeable. He explained the issues with my refrigerator and repaired the problem.

The repairman was very polite and answered all my questions about the washing machines I ask about. Gave me enough information so I could do my own research on which machine to buy. Very helpful.

Tech, so called, was a bull in a China shop. Dented and scratched my wall. Has no C.S. skills. Takes no pride in his work, at all. Scratched my brand new stove. Doesn't know how to take his time and do things right. I would never allow him back into my home and I am seeking legal advice for the damage. And the damn stove still don't work!

Dave was knowledgeable. Diagnosed the problem and got right to work. Careful to not damage anything and very conscientious. Very happy with his service.

My technician was terrific!!!.

The scheduling process experience and checking on technician updates from the links that were sent to me was totally awful. I was sent an email telling me my tech was 3 stops away. 10 minutes later I was text that my appointment was rescheduled because my technician could not make it. I then call the number to schedule to see if my current appointment was actually canceled and rescheduled. The schedular told me yes it was rescheduled. I then left my house and the technician then called me and asked where I was because he was at my house. I was so mad at Sears service because I waited 4 hours for a technician only to be told my appointment was rescheduled. The technician showed up 30 minutes later but I had left my house because I thought the appointment was canceled. I had to race back home. Sears communications between the techs, customer and scheduling departments must be fixed by Sears service. It's terrible for all!!! Give me a real person to call in America not overseas!

First it took days to get the parts and then the scheduled day to repair the furnace they called me and cancelled after I got up at 6 am to be ready and they didn't call until hours waiting. Then they wanted me to wait another week in freezing weather it was 47 in my house. I refused to wait anymore so they scheduled for the following morning. The technician spent three hours repairing and kept tracking tons of snow and water into my house even though my son told him to go through the front door so he didn't track it in or fall on ice. After fixing the technician said it may still leak and if it does call a plumber to replace a part he didn't because he said it wasn't his "expertise" . I am now worried about it leaking water still. Plus I had to mop my entire kitchen and laundry room from the mess he left. I will be reporting this all to my warranty company as well.

Very disappointed someone wrote the service order for my washer and not my dryer. So the service technician said he could not do anything. He did not attempt to call anyone to help rectify the situation. Had to start all over again with scheduling a service. Now I have to wait an additional five days for the new appointment.

I’m always a little nervous when a contractor comes to my home I’ve never met before. However, the tech that came to my home was very prompt, helpful, and explained the issues I was having with my dryer. He was very pleasant and professional. I am grateful he was the tech that came and plan on requesting him to return should I have any other issues.

Oven broke a week before Christmas. Booked sears to come repair it and they did not show up. No call no message nothing. A day later I get a text saying sorry and to reschedule. They again don't show. No call or message. Just a confirmation they will be here, then nothing. Now I have no time to bring someone else in before we host Christmas dinner.

There will not be a 3rd scheduling. I get things happen, but no excuse for not even calling me to tell me they're not coming. Especially when the window for them to arrive is 8am-5pm. So I'm waiting all day nothing.