Home Services reviews in Southfield, Michigan

All the Orkin employees have been great. They are polite, courteous, and performed the tick and mosquito spraying around our property and specifically around the areas I requested. This is our second year using them, in Michigan.

We were not present. Seems to have worked.

I called the 866 number to call schedule an appointment. I spoke with someone and they told me that they would have someone call me back so we could more forward with the process. No one ever called me back to follow up. My husband called the following day, called the same 866 number in which he was able to get a same day appointment. So what we thought. The Orkin rep he spoke with said someone would be out to the house between 2-4pm. At 3 he called the same 866 number and they told him that they had no record of him with an appointment for today! We are having a bee problem inside of the home and now they are telling me to wait until the 17th because that's when the next opening is. Orkin does not have to worry about me or my business and I will make sure no one I knows uses their services at all. Just ridiculous and poor customer service.

The two men that came the first day did not come back to do the treatments. They both tole me they would be doing the work.
They sent two kids and didn't tell them what was to be done.
The plan was to put Insulation in my garage attic. The kids went up in the attic in my house that just had blown insulation put in.
(I told the guy who came the first day we were not supposed to walk on it.)
The walls are scratched and very dirty.There is insulation every where.
I have asked for my money back, no response.

We always have the same guy come out. Real nice, professional, quick and on time. Love that orkin will send someone out in between scheduled services.

The Orkin people are always on time. They ask if you have a problem and then start their evaluation, discovery, elimination and prevention process. We get an in-person results report from the technician before he leaves. We sign so the company knows we had contact with the technician.
The Orkin program works for us. We do not have bug or critter issues at our home.

Just had our 1st application to get rid of moles. The salesman, Pavel came out, checked our lawn and gave us a quote. We were assured a repeat application would be done if the 1st application showed no change. We also are getting the mosquito treatment. It was rescheduled due to rain.
We are hopeful these applications will allow us to once again enjoy our yard.

Today was the homes first treatment. The agent was on time professional friendly. He explained things well. He treated the inside attic and outside (house is on a slab). I have regular black ants, earwigs and spiders and I'm really hoping Orkin kills 'em dead. 😬😊

Paul is my regular guy and he is always proffessional and knowledgeable and super friendly! And always addresses any challenges if any should arise . No complaints here! Highly recommend!

Pablo always - always - goes above and beyond when he is inspecting and rodent proofing my home. Not only does he take excellent care of the inside of my home to rid it of unwanted guests - he takes the time to clean and inspect the entire outside of my home. I know I am in excellent and professional hands!

The sales guy on the phone promised everything to deal with some ants I saw. This included full inspection of the house, inside and out, as well as the attic. All holes the size of a pencil up to a quarter would be filled. Inside and outside would be sprayed. When the Orkin guy showed up, he didn’t even know what services he was performing. He also said he doesn’t go into the attic nor fill any holes or gaps around the house. He said a separate inspector needs to come out, and holes or gaps to be filled would all cost extra. The sales guy on the phone said all of this would cost about $343. That actually sounded great if they were to do everything he promised! However, the $343 I paid was for about 30 minutes of time the orkin man spent here doing who knows what. I asked him for an itemized list of everything he did at the house, but I never got it. The most info I received was when I ran down to his truck as he was leaving to ask what he did. He actually tried to leave without giving me any verbal summary on what he did. I will be calling orkin back to try to get all my money back.

Beware of the companies you call for things like this!

Very happy with orkin service. The technician Pavel is fabulous with his inspections and recommendations. Highly recommend. I have used a few companies and this one has been the best overall.

Orkin, and in particular their associate, Jason, were amazing! They were professional during scheduling, informative and clear in setting expectations. Once Jason arrived he reconfirmed previously provided information and exceeded our expectations.

The Tech that came out was Matt he did an awesome job! very informative with what he was doing and how to improve things, definitely 100xs better than the last pest control company we used, and also fantastic when it came to the next steps I’m so glad I switched over to this company! 🫶🏼❤️

The representative seemed very knowledgeable and helpful with everything. He was also 100% professional. I felt really comfortable having Ryan inspect my home.

Orkin provided more installation in my attic. My home is under 2000 square feet. The installer Jason was very professional, neat and quick. However, he was required to have 2 trainees with him for learning installation on the job. Then another man came who said that he was the Supervisor. So there were 4 men from Orkin at my home when only 2 were doing the real work. I was also shocked to learn that they had to use my electric because they do not have a generator on their installation truck, I was never made aware that they would be using my electric for almost 2 hours.
That’s a lot of use on a Senior Citizens Bill.

I have had Orkin for about 2 1/2 months. I have been dealing with calling them literally every other week to get rid of ants. I stated maybe they needed to spray more heavily than what they were and when they did that the ants were gone. That lasted about a month which is cool in that room, but then it occurred in other rooms in which were sprayed lightly. It seems like they spray a little but enough to make them go away so they can keep coming back depending on areas sprayed. I have closed my account. Worst experience ever for the money they expect to be paid. I even had some outside service to get rid of the bees under the porch in which they said they would take care of. He sprayed but apparently did nothing about the hive (which they stated they would) if not I would have hired someone else. We all know we have to get rid of the hive to get rid of them but they sprayed and some died & others survived! AWFUL EXPERIENCE!

The young man who came out was very knowledgeable and friendly. He took the time to be extremely thorough. Great job! Deserves a raise. I can’t remember his name but I know it started with an H.

Our family had used Orkin for the last few years. They are reliable and we absolutely love Brian who is our regular guy! We can tell that he knows what he is doing he’s always kind and takes time to explain what he’s doing to our curious children!

Ryan did an extensive inspection inside and outside of our home, took pictures of the problem areas, and gave us his best advice. They showed up on time even with the first phone call, came back 2 days after the inspection to do the work because we were leaving town. Ryan was here to check the traps the next week as scheduled.

Leshawn was my technician and very professional. He came by and assessed the situation and provided the necessary treatment. Leshawn was also very nice and further did his job by explaining what he did and what I would need to do going forward.