HVAC reviews in Brooklyn Park, Minnesota

Hector and Aiden did a wonderful job of cleaning our air ducts. Hector showed before and after pictures. I did not feel pressured to get any of the add on costs, they were only suggestions. We did the full entire list and are very happy. We have a 25 year old furnace and it needed cleaning and a tune up badly. Great Job!

This was the second time we used Rasmussen for our air duct cleaning. The crew that arrived did a very good, thorough job. It was all handled very professionally and we are satisfied with the quality of the work. Consumers should know about the pricing of these kinds of services. It is very common for companies to quote their standard price and alert you there could be add ons for more work. This is completely expected. What consumers need to know is that the initial price is usually just a fraction of what the total price will be. For example, Rasmussen's standard duct cleaning only covered 10 vent openings and it is $10 per opening beyond that. If your house has 8-10 rooms and with at least one opening per room for heat and one for cold air return, you could be looking at least $100-$200 in extra openings. We had our furnace blower motor removed and cleaned. This is a highly detailed service that not everybody can do, so you do need to pay an expert. Just know that expertise is expensive. Our bill to remove and clean the blower motor was about the same cost as replacing it with a new one which is several hundred dollars. So while you will get a very thorough and professional job, the cost is going to be commensurate to that. Be prepared for the sticker shock that comes with all of these kinds of services. This is a good service that is a lot more expensive than you may think and you just need to be prepared for that.

Rasmussen did a full cleaning of air ducts and blower fan. While the pricing exceeded our initial expectations once additional services added up I was happy with the cleaning provided, and was necessary to get done and get done right. Our technician, Jonathan, was freindly and professional working in home while my family was at home. And he took his time and did not cut corners, so I value that level of quality service.

I was very dissatisfied with my carpet cleaning. We have a long haired cat & one reason I wanted to have the carpets professionally cleaned was that our house was beginning to look like a barber shop. When they were finished I noticed that the cat hair was on top of the carpets they had just cleaned. I asked what was up with the cat hair & was told they didn't have the equipment to handle that. Also after they left some stains on the carpet were still there. I can understand that not all stains can be removed, but, please, tell me before you leave. I was sent a card from Rasmussen asking if I was happy with their work. I told him why I was unhappy & he said he didn't understand because they most certainly have the equipment to take car of animal fur. He then said he would give me a $200 credit because I was unhappy with their service.
I was so pleasantly surprised. Unfortunately all companies have lapses in customer service. But having worked my entire career in customer service we were taught that service recovery makes all the difference in whether we retain them as a customer. An unhappy customer who is not offered service recovery is one who will also tell their friends to avoid your company.
I will definitely use Rasmussen again.

Rick answered my call during the holiday. He was kind and helped me over the phone and then came out to my house to double check. I’m so impressed with his caring about me and my situation. I highly recommend this company. I had my dryer vent cleaned earlier and was very happy with that as well. They did a great job !

It is the second time we have used Rasmussen Cleaning Service, David and Lynell were punctual, professional, explained everything in detail, considerate and nice and did an outstanding job!!! David connected our dryer vent. Our carpet looks like brand new again, our ducts were not cleaned because they were done the first time Rasmussen was at our house and were incredibly clean, they were honest enough to tell us that our ducts did not needed cleaning!!!! We highly recommend Rasmussen Cleaning Services, and we will use them for years to come!!
Debbie and Manuel Prieto

Update: changing my review from 1 stars to 3. After posting this 1 star review I got a call from the owners personal phone number. He did end up giving me a discount and sent one of his cleaners to my house at a later time on the same day. Only giving 3 because of the initial issue (see below) from this morning, and now that the carpet is dry I still see stains from my toddler (literally just applesauce). I didn’t think my carpet was THAT dirty but I’m kinda just disappointed with the overall experience. I appreciate the owner going out of his way, but I just expected my simple carpet stains to be gone. The guy who cleaned my carpet (very professional by the way) did explain that where we walk the most will probably still be dark due to deterioration of our carpet over time however, again I just expected a lot more of a difference I guess.

Was supposed to get my carpet cleaned in the morning and they never showed up. I called several times to see where they were (it was impossible to get in touch because every time I would call I’d get a busy tone, a voicemail, or an error message), when i finally was able to get in touch with someone, I was told “oh your appointment is tomorrow from 11-1” nope. I wrote down date and time the second it was scheduled. I also got a CONFIRMATION call yesterday confirming the cleaning was today from 9-11. Even went back in my voicemail to listen to make sure I wasn’t going crazy. Sure enough.
I’m extremely upset and disappointed, considering I’m 37 weeks pregnant and just wanted to get my carpet cleaned before baby is here.

Hector and his technician did a wonderful job cleaning our air ducts and furnace. They were very professional, friendly and considerate. Hector explained everything they were doing and recommended a few extras which we really needed. I highly recommend Rasmussen for your cleaning needs. This is the second time we have used them and couldn't be happier! As you can see from the picture we were in need of a cleaining!

Great cleaning services, fast and friendly team! Hector and his crew partner provided duct cleaning services and explained everything thoroughly. They followed social distancing guidelines, wore masks, and cleaned everything up fantastically!! Service was priced at a reasonable level for the number of vents I needed cleaned. I even received a thank you card in the mail from the owner - that personal touch makes a world of difference!

I used to do my own carpet cleaning once a year but decided I would hire a professional this time. My carpeting was getting old and seemed to be showing its age and over the years I had pets and did my own stain removal. I decided to call Rasmussen Cleaning Service because they were offering a discount on certain services. I had seen their ads every month in an ad magazine. I was a little apprehensive. No worry! Two gentlemen arrived on the appointed date and time. We walked through my home and made decisions about the work that I wanted to be completed. There was no pressure only suggestions! I thought too that cleaning the ducts could improve the efficiency of my A/C. Results-no more extra fans needed. The end product was beautiful, and was shown what they had pulled out of the ducts. I am more than satisfied with the job done. I would highly recommend their services to everyone!

When they arrived for an $89 duct job they told us that $700 would really give us the clean we were looking for. Having already had an estimate in that range from another company I was not particularly surprised so I don't blame them for that. They did a good job on the duct work.

The chair they told us on the phone would be $35. Admittedly the person on the phone didn't really seem to know what she was talking about. That was a bit disconcerting because you would like accurate upfront pricing. When the guys arrived they told us the chair would be $99!

We went on and had the chair cleaned since it needed it. When they were done they very nicely said if the chair isn't to your satisfaction then please call us back. So, we did because a stain on the chair didn't come out.

After waiting for nearly a month for our second appointment, the guys returned with a chip on their shoulder. Wanted to know why we waited so long to call back. We told them we called back right away but it took this long to get the appointment. Then they told us we were complaining! We just simply did what they told us to do! They looked at the chair and said, "We should have gotten Alex to do it. He's really the expert on recliners." And then they did nothing and left.

Who's Alex! I wouldn't use this company again. They get your money and then that's it. Not very happy.

AS AN UPDATE, I just want to say that Rick Rasmussen, the owner, made good on his call to me. He refunded my money for the upholstery cleaning AND sent a technician manager out to reclean the chair. He did a superb job. We have since recommend Rasmussen to our neighbor who is having duct cleaning done by Rasmussen. This story ends happy and satisfied!

I was impressed with my initial call. I was given all information I needed to make an informed decision. I was told there could be add ons and what to expect. They were wonderful about fitting me in with my rigid work schedule. Hector and Antoine cleaned our air ducts following a remodel. They were prompt, friendly and did a detailed cleaning. I had a different company clean my air ducts in our previous home and had a horrible experience. Rasmussen was fairly priced, even with the add ons, and did a wonderful, thorough job. I would recommend them without reservation.

I'm so glad I used Rasmussen for carpet and duct cleaning. First off, they called me a day in advance to confirm the appointment, they called me the day of to let me know the approximate time their techs would show up, and then the tech himself called me when he was on his way with Google Maps ETA. Hector and Lynnel showed up wearing masks and were very friendly, pleasant, and professional. We walked through the house and identified all of the ducts needing cleaning, as well as clarifying the carpets needing cleaning. They were very upfront and transparent about pricing - which is very reasonable. They worked hard for the next few hours, thoroughly cleaning all of the vents and the carpets. The results are astounding. The air smells cleaner/fresher, and the carpet looks brand new. I will not hesitate to do business with Rasmussen again. Props to Hector and Lynnel on an outstanding job!

Absolutely impressed Absolutely impressed! I loved the job you guys done on our carpets!
The prices are unbeatable!! You can’t get quality work done for these prices anywhere else! They show that they care from the very first interaction. Setting up an appointment was so easy and they helped me decide on what I needed/wanted. The day of went super smooth. I was at work so they called me prior to entering my home how I had instructed them and called when finished as well. They did a great job! I plan to have them back to shampoo the other rooms in our home!

Oh and no other business is going to mail you a Thank You card for doing business with them! Wow just wow!!! ⭐️ ⭐️ ⭐️ ⭐️ ⭐️

We had a great experience getting our carpets cleaned by Rasmussen. The scheduling process was quick and easy as was the carpet cleaning. Hector and John were professional, knowledgeable, thorough and pleasant. They explained all of the options for the carpet cleaning but we did not feel pressured to do anything more than we wanted. Our carpets look and smell great! Also, they took the time to give us an estimate on duct cleaning but, again they did not push it. Will definitely be using Rasmussen again!

We’ve used Rasmussen multiple times for carpet cleaning with positive experiences, as well as dryer vent cleaning and upholstery cleaning of our large sectional couch. The techs are always extremely knowledgeable and thorough. I’ve never seen our couch look so good since we bought it - like the cushions were all reshaped! I also appreciated how they set up the cushions to dry quickly. We will continue to use them!

No call back after i set a appontment for them to service my heater, they said the manager would call back but they never did

After our air conditioner stopped working they were out the next day to do a full replacement. Workers were speedy and polite. Thank you!!

High-ranking client service from start to finish the job. They didn't try to sell me the more expensive options or play the numbers game they are very honest with the work they do. Overall the experience was great, and I would highly recommend them!!

Despite all the glowing reviews of this place - my experience was pretty poor. I was supposed to have a tech come out on 6/3 between 9am-1pm and no one showed up or called. I had to call them to find out what was going on - he was tied up with a commercial job. Ok, no problem. I then scheduled for the next day, 6/4 for the same 9am-1pm time period. We went ahead with that. Again, no one showed up or called. I had to call at a little after 2pm. I was told someone called and left a message, which didn't occur. I had my phone on and next to me all day waiting for the tech to call, and my phone had no calls or voicemails. Then they wanted to schedule me for NEXT WEEK. This could be due to a shortage of techs but they shouldn't be signing up for time slots they cannot service (especially since I bought their "premium plan" for higher priority). They really lost me when they failed to follow-up and communicate every time. I hope your experience will be better than mine.

I called 2 days ago during business hours. I spoke with the person I assume was just a call answering center, and told them I would like to speak with someone about upgrading my furnace and ac. They already had my number off from caller ID, and read it back to me. I confirmed my number and they said they would have a manager call me right back.

Its been 2 business days and still no call back. Save yourself some time, and call someone else. I could have been 2 days ahead of my current situation had I called someone else. They must be to busy with work, or just don't want to work.