Constraction reviews in Burnsville, Minnesota

Great associates that help you start and finish your projects.

Carpet install,MN. Crew showed up an hour late. Recieved a msg from their office, which I could bearly understand. Sounded like they were checking in to see how the job went and to make sure all was cleaned up and to call the # on the card they left if there are issues. Funny this was at 9:30! They hadn't even shown up yet. Window was 8-10. Showed up after 11. Furniture was damaged when moved. Just crammed into any room convenient for them. Had a bed frame drug across my tIle floor in bathroom and propped up against new solid surface countertop and leaning against window blinds and screen w/ mattress on top of it. Had to find this out only because nature called and couldn't even get into bathroom! Other furniture stacked on top of each other crammed into closets w/no regard to being careful. Baseboards scratched, alot! Tiles scratched in fam rm. I understand the backside of the carpet is rough, but most of the scratches are from tools, not carpet. Several scatches and dings in walls. Small section of carpet in one room was cut short. Only partially cleaned up. Staples all over hallway. Even found a clip of probaly 15 staples in corner of stairs. Not cool with a toddler around. Wife not happy! When momma not happy, no one happy....She called and had to leave msg w/ complaint. Got frantic call back from Kevin 2 days later wanting to check it out and make it right. He came by a couple days later in evening working to fit my schedule.---promising now----
He was very apologetic and agreed to sloppy and careless workmanship. Said he would call back next day to arrange to get repair guy to fix carpet or get replaced, also to attempt to fix scratches in basboards. Also said would be compensation for wall/paint fixes and for tile damage in family rm. Well it's been 3 business days now with no callback. I left msg this am with no response yet. ---Now not so promising.---
Maybe I'll have to make up a sign and drive on down to Home Depot and sit in the back of my pickup holding the sign parked by the front door.
If something isn't done, yes, I will do this.

Forgot to mention there was zero walk through with installer. I was outside with my dog and he was pounding on window. He obviously saw I was busy. Yet he continued to pound on the window. I finished up and ran inside only to find out there's no emergency! He just wanted his ppw signed, so he could leave.
We even went as far as driving down to Home Depot to talk to a manager face to face ( Not play phone tag for a week) well wouldn't you know it store Mgr gone! Did get to talk to a "sympathetic" order specialist, who was shown over 20 pics of damage done and poor install. She entered in all info in her complaint database and sent off an email including all the "brass in the region" again with a promise of getting something done. Been 2 business days now and nothing done yet, except a call yesterday saying basically they don't have an answer for me. Omfg.
If not attorney general, then a claim to subcontractors bond or ins co.
Home Depot sux. Crew 2 sux.

Update: It has now almost been a year since our incident with Home Depot, Crew2, D&R Flooring, Sedgwick Claims, and another insurance company and we still have no carpet and no resolve to this issue. Not a single person has reached out and my calls, voicemails, and emails have all gone unanswered. Worst experience with any company I have ever had and although my purchase was through Home Depot using their contracting partner Crew2 neither has taken any responsibility in handling this manner.

Original Post: First Christmas in our new house was ruined due to purchasing carpet with free install from this location. The whole process has been a headache but the worst part has surely been the incompetence of the carpet installer. The measurements, agreement, and receipt all express that our home has infloor heat. I.e. Heated water lines in the floors... all of which I had marked with a black sharpie to ensure no damages were incurred. Home Depot's contractor came out to install the carpet, 6 weeks after the carpet was paid for, and punctured 3 holes in our radiant floor heat lines. This occurred after the carpet pad was down and while they were stretching the carpet... for the carpet guys out there why would you staple the carpet in the middle of the room? They were not only informed from the paperwork but my fiancé had also reminded them when they arrived that there was infloor heat and that the markings on the floor showed where they were. Following puncturing the lines they continued to lay the carpet and only mentioned they had hit something when the water was already dripping into the basement. That happened on Dec. 1st, 2016. Fast forward nearly a month and our house is still in shambles, Home Depot has no idea what is going on, the contractor hasn't responded to phone calls, the insurance company that received the claim says it was incorrectly submitted by the contractor under their auto policy and that they may not have a commercial liability policy to cover the damages. As I mentioned Home Depot hasn't called or taken any proactive steps to ensure that we are being taken care of, which obviously we aren't. This being our first home we were supposed to host our family Christmas... obviously that didn't happen because of this unfortunate ordeal. I would not recommend using Home Depot for your carpet needs unless you have 4-6 months before you expect the project to be completed. This has been an absolute joke. To not receive so much as a call, update, or apology through this whole process has been extremely disheartening. After spending over $15,000 with this store in the last 3 months while renovating I do believe I'll be taking my business to Menards. This terrible of service and blatant disregard for a customer is unacceptable in my opinion.

BUYER BEWARE!!!!! Carpet installers came out to our house today and were supposed replace carpet for the entire upstairs. Upon arrival, the installers were missing our master bedroom on their plan yet, had the closet! Why on earth would we just want the walk in closet done and not the actual room? So we called the Home Depot, spoke to Stephanie the project manager, and said this was "an error on their behalf" and we would have to wait an additional 2 months for the backordered carpet we need. We have been waiting for this install for 2 months already! They have the master bedroom on the initial plan and now it's just gone. We talked to Sean, the manager, about this HUGE mix up and he replied "Welp you know this kind of stuff happens, you know computer glitches." That's NOT the answer we wanted. We are now sitting in our living room surrounded by furniture and boxes that we hauled around in preparation for this install. Stephanie seemed so confused and said "oh my heavens, how did this happen!?" This is your "project manager". We had laminate installed through the Home Depot a month ago and there was also MAJOR confusion with the install. We are beyond frustrated and feel no compensation. We sent the installers on their way and cancelled the whole project. We called a local carpet company and they will help us get this done in 2 days rather than months. Please re-think your installation with the Home Depot.

Personal service, very nice folks.

Nice people, good quality construction of houses!

They are great and treat their subs with respect. Thank you.

An amazing team of people at Fieldstone helped us create and then built our dream home.

Good people providing quality homes. They were all very nice through out the whole process. Their contractors do excellent work. Thank you!

They will provide an excellent finished home. They work very hard to meet schedules. They will treat you like a King & Queen throughout the entire process.

We have the most beautiful home. Craftsmenship throughout. The staff at Fieldstone are helpful and Bryan would be your champion during the building process and afterwards. They do not accept subpar work for themselves and take care of their clients and strive for the best.

Sara and Tadd were wonderful to work with and quick to find solutions to any issues that would arise. They care about the customer experience, and communicate well with agents!

We bought a house in November of 2022, very poor workmanship, things wasn’t complete. Still almost May 1st and we still do not have things complete and/or needing fixed. One example the flooring had paint splatters all over it, our exhaust to our stove didn’t work the day we signed papers and a light in master bedroom (just got it fixed late February), Master bathroom shower leaks causing the carpet in bedroom to get wet. The list is lengthy

Fieldstone is a great company to work for. Organized, professional people on site and most of all efficient. Mike who runs Fieldstone organized a tree removal and setting truss' on the same day. We we able to be efficient and keep the homeowners happy with production and less expense to them. I would recommend them if you are in need of house remodeling or new site construction.

Brian Mickelson
Minnesota Tree Surgeons

Through the process of buying through fieldstone they were nothing but unprofessional to me and my parents. Tyler was incredibly unprofessional and never returned my phone calls. The only time he would call back is when they threatened to cancel us. Fieldstone did everything they could to cancel us multiple times. They don’t stop to listen to their clients at all. They don’t understand that this is people’s lives their messing with. Just because my parents have a language barrier doesn’t mean you can push them off to the side. My parents will never go with fieldstone ever again. They use cheap products and the house is falling apart before they even moved in. I don’t recommend this company.

While we all know the housing market is a mess and hectic right now — some businesses use it as an excuse for poor customer service. Had the house built and inside finished in February. Still waiting on final touches, clean up, back fill and driveway pouring. The demeanor of this review would be drastically different if there was not a plethora of houses STARTED in February and finished with driveways and backfill done already. The company has repeatedly promised us that the issue at hand would be solved in the next 5 business days. But promises lose their value when you mislead your customers. They assured us it will be done in the next 5 days — at this point still going on more than a month later (20+ business days). To get anything done on the property it requires constant reminding to the company. There are little touches that need attention on the inside of the house that they have been made aware of but haven’t followed through on.. i.e. vinyl flooring folding and popping up. Lesson they could learn from: if some of your contractors don't follow through with timelines or dates award the job to a more reliable contractor. Would not recommend a company that doesn’t prioritize the families they build for but instead just the wallets in the family’s pockets.

We purchased a beautiful custom home from Fieldstone. While the home was already complete, Fieldstone was easy to work with to make key modifications prior to closing. Shout out to Jeff and Ty for their exceptional service.

We bought a new construction model home and moved in December of 2015. Before our first year was up the carpeting was torn to shreds and bare in several places. We had nothing but concrete for a year in the basement until we saved enough to install Pergo. The vinyl they laid in the bathrooms lasted all of a year as well and is peeling up everywhere. Half the window latches broke, and I'll be damned if I can find a square corner in the whole house. The interior paint looked so pretty at first, but after a few months you could tell it was low grade too. The trim paint is peeling off, and you can't clean the walls because the paint wipes off in streaks. Burners on our stove stopped working after two years, and the granite counter tops in our kitchen were never properly sealed so it looks terrible. The bottom line is that Fieldstone makes very pretty model homes, but they aren't made to be lived in. I won't be recommending them, their contractors, or their homes to anyone.

7 years into living in our Fieldstone house. Great experience from buying the home with Tadd Johnson (model/spec) and having Bryan Wolfe help us out when new home issues needed to be addressed. We are happy with our house and glad to have had the pleasure of working with Fieldstone Family Homes.

Highly recommend working with Patty & Dave of Fieldstone Real Estate! We began looking for a small acreage in Feb 2020, found our home in July 2020, and closed Sept 2020. We were first time home buyers. Patty & Dave were extremely personable, helpful, knowledgeable, and responsive throughout our home search. They were able to refer us to wonderful mortgage lenders and home inspectors as well. They respond quickly to questions, are patient with explaining the process to first time buyers, and incredibly helpful at showings when we looked at properties. Specifically recommend for buying out in the country as they're very knowledgeable about that. We don't have enough good things to say! Couldn't have done it without them!

We have been in our Fieldstone Family Home for 2 years now and are happy we had them build our custom home. They truly make you feel like you are the only client they have. Every step in the process from the initial design meeting to closing to taken care of punch list items it was great to work with people that were really looking out for us. Thank You Fieldstone for the great experience!!!