Appliance Repair reviews in Hopkins, Minnesota

Every so often you come across a company like Twin Cities Appliance that restores your faith in Service personnel. My washer failed 2 days before Xmas. Really bad timing. Alex came out the next day; Xmas Eve.
In 15 minutes he installed a new control board under warranty. No charge. Slam dunk. Thank you TCA and Alex.

Joe was on time, completed his tasks quickly and fixed the problem. He was very professional and I appreciated his work ethic.

5-star experience: easy scheduling with responsive customer service reps, quick turnaround, professional technician, excellent customer service all around. Greatly recommend.

Alex is extremely professional and a great communicator. He understands his trade well and repaired our refrigerator after two other companies could not correctly diagnose. I would definitely recommend Alex!

Matthew was on time and very professional. He diagnosed and repaired the issue very fast. He was also very informative which I greatly appreciate. Would definitely use him again.

Nate is an excellent service representative. He has repaired several items in our home. He is on time and completes the repair in a timely fashion. I will recommend Twin Cities service for home appliance repairs!

the service we got from Aaron was great. he was polite and explained exactly what could be wrong. he always showed me what was going on and figured out the problem in a short time. The service he did was on our washer!

After 5 or 6 visits finally got the issue settled. All the service techs were very nice but don't know why it took the last tech Hung to find the problem rather quickly. Thank good for our home warranty.

Twin Cities Appliance Service Center was the company automatically assigned to us by our Maytag warranty. I do not live anywhere near the Twin Cities so I was initially hesitant. However, I was exceedingly happy with the communication from TC Appliance Service Center! It was easy to schedule & reschedule my appointment for a time that worked for ME! On the day of service I was given a link that provided an accurate timeline of their arrival. Dave was a fantastic technician. He quickly discovered the problem, explained it & resolved it by replacing a part. I was super happy with Dave and TC Appliance Service Center and would not hesitate to use them again!
Update! We have now had Twin Cities Appliance Service to our home 3 times through the Maytag Warranty. Each visit continues to be amazing, effort, thorough, and accurate. Each visit was a new problem. Our most recent helper was Matt and he was also fantastic!

The technician knew exactly how to diagnose and resolve the issue. He even had a matching part with him in his truck. He was in and out in no time and the washing machine has been working like new ever since. I am definitely going to call these guys again when we experience our next failure. I even talked to the manager about the part failure, and he knew exactly what the technician had done and why a part like that might fail.

We had an appointment scheduled for the next morning but got a call saying they were ahead of schedule and could they come that evening. The technician arrived within twenty minutes. He was very courteous, explained everything, and since the parts had already been shipped to us, he went to work right away, and finished within a half an hour. Checked everything out to make sure the unit was working properly. Any future appliance issues, Twin Cities Appliance is my only call.

We had just bought a new refrigerator from Lowe's for our newely built home, and unfortunately the ice-maker in the freezer wasn't working. Joe from Twin Cities came out under Lowe's warranty to inspect the unit, and Joe determined the unit was fine, that it had to be something wrong with the line coming into the house. And sure enough, the line was never opened up to accept water flowing into the ice maker. All is good now, and thanks to Joe for making the quick diagnosis.

Their system to communicate with you is great. Keeps you super informed and lets you track your tech so you know whey they are close. My tech Andy was super. On time, knowledgeable, and he had the parts to fix the issue with him. Who does that nowadays? Nobody. I mean what you expect is the first visit from a repair tech they diagnose the problem and then they will have to order parts and make another appointment in a 8 weeks for the repair.

Twin Cities and Andy had the part already in hand. Took him 15 minutes to fix it back to new. Mind blown. Couldn't be happier. Thanks TC Appliance.

Dennis was friendly,caring and knowledgeable. The twin Cities appliance team was great to work with. The parts for our refrigerator was delayed by FedEx and they found other alternatives for us to get our fridge fixed. Thank you guys, we really appreciate you.

Matthew is THE BEST! He has helped us with two major appliance repairs on our KitchenAid and Maytag appliances. He is so professional, kind and prompt. Great Communication and hands down the guy you want working on your home repairs.

Blake F did a phenomenal job on my dishwasher. He explained every step and was so kind and courteous. His customer service is outstanding and I will forever recommend Twin Cities Appliance!

Nate was super friendly, on time, knowledgeable, and polite. He troubleshot the issue in record time and found the very simple solution. I would definitely call Twin Cities Appliance Service again if I have any appliance issues.

Dennis did a great job! However, they quoted us $95/hr for Labor vs. $125/hr. and charged us shipping charges of $17.50 which was also not quoted. When I asked Dennis why the charge was more, he said, "they don't know what they're doing at the home office and he was not going to honor the price quoted."

So, I consider that both an unethical issue and an poor operational issue. Don't have a solution, but was not happy that they quoted us one price and charged a higher price, and then didn't honor the price quoted.

C'est la Vie! "Such is life"...

... when you choose Twin Cities Appliance Service Center.

Nate is very professional and patient. He didn’t complain at all, even after discovering that the initial diagnosis was incorrect — the issue wasn’t the range contact but the damaged burners. He ordered two new burners right away and returned exactly when he said he would. He completed the repair quickly, and he was extremely courteous and thorough in explaining everything to us.
I highly recommend Twin Cities Appliance Service Center Inc.

I called to schedule a repair for my 16 year old refrigerator and got a time only a few days out. The repair person arrived on time, was very pleasant and knowledgeable, and HAD THE NEEDED PART for the 16 year old refrigerator ON THE TRUCK! Repair was completed quickly and everything was explained to my satisfaction. Cost was reasonable.

Everything went well and quick responses too. I was able to get an appointment set in a reasonable time (so my tenants were happy about that too) and they did a great job. I have used the twice on two different jobs and will use them in the future again!