Appliance Repair reviews in Hopkins, Minnesota

I was extremely happy with Ryan's service! He diagnosed the problem quickly, and resolved it within 10 minutes of his arrival. He also let me know what I need to do to ensure the issue doesn't come up again. Very Happy!

We have used Twin Cities Appliance Service Center for years and have always received great service at fair prices. The quality of their work is top-notch and they do not push for things that are not necessary. This particular repair was difficult, to say the least with the factory sending defective parts (which they knew were an issue). Blake was tenacious in getting the washer fixed, searching for the best and correct answers and staying until he knew the problem had been solved. Kudos! Twin Cities Appliance was supportive of his efforts and was very helpful in resolving the matter!

Aaron is a great guy! Showed up right on time and explained everything to me that I needed. With his help I was able to make the right decision on how to proceed. Great asset for your Company!

Tim is absolutely fantastic, my fridge wasn’t working and him and his techs came down and did an absolutely fantastic job. I appreciate your honesty and reliability. Thank you for getting my fridge up and running.

It was easy to get an appointment scheduled, but I was not informed about the cost of the service at the time of booking.
I didn't question this at the time because we needed help in repairing our dishwasher.
Matt, or service tech, was surprised at this but did a good job explaining my costs.

TC appliance and Joe were great. Thankfully an easy diagnosis to fix the washer and we were up and running. Joe was professional, kind and thorough with explaining the situation and fix. We appreciate not having to replace a whole new washer. Thanks for the great work!

Submitted review earlier, 5 stars, or above. Very great sevice tech. No issues, right part, 2 hrs repair. Cleaned up, and double checked his work ,for no leaks were present. Tech is a very good asset to Builders appliance. As you can see before and after repairs

This is the best appliance repair experience I have ever had. By far! We were connected with them by our home warranty company (AHS) for a broken dishwasher. Historically, they’ve matched us with repair companies that did not impress me.

Twin Cities Appliance was an absolute joy to work with at every step. As soon as I put in the request, I got a text message a few hours later. I called & the lady on the phone was 100% on top of the whole situation. I explained what was going on & she immediately had parts shipped that came within 18 hours of making the call. I couldn’t believe it.

The tech came out the next day, and inspected my dishwasher. He was a really nice guy who didn’t mind my 4 year old’s insatiable curiosity. Lol. He discovered that the spray arms were clogged so he arranged for those parts to be delivered. He set up an appointment to come back and install them. I (stubbornly) put them in myself and it made a huge difference. The tech came back when he said he would & checked everything out. He noticed another issue that was immediately fixed with the parts that the lady ordered originally.

I am so happy! They work together as a team and provided the best repair experience I’ve ever had. Everyone is so friendly and good at their jobs! Next time something breaks, I am going to call Twin Cities Appliance directly and pay out-of-pocket. The experience is well worth it.

In an industry that that often disappoints, TCA is a refreshing combination of great customer service and excellent communication. You’ve restored my faith in appliance repair.

Joe called 30 minutes ahead and arrived on time. He was friendly and explained what he was going to do to solve our problem. We really appreciated his experience and expertise. We definitely recommend D&T.

Our LG washing machine was only a year old and it kept getting stuck on the spin cycle. We tried doing self diagnoses and research to learn how to fix it but nothing worked. We called D&T Services since they are the only LG endorsed service in the area. D&T let me know they have a $115 charge to come out which I was fine with but the person they sent wasn’t able to find the problem. He ran the machine on a short cycle and said he didn’t see any problems. He also said he didn’t know what was wrong and that we could probably fix it ourselves. We requested D&T to send someone else since the first guy wasn’t able to figure it out. A couple weeks later the same guy was sent back and he gave us the same results. We are really disappointed with the service and the fact that we paid $115 only to be told “I don’t know” and “you can probably figure it out yourselves”. The price did not match the service that we received. I do not recommend D&T.

I recently contacted D & T for a refrigerator repair, after the manufacturer stated they were an authorized service provider. Seven months ago I had a warranty repair coordinated by the manufacturer, to replace the compressor. That repair resulted in a refrigerant leak the manufacturer didn't intend on repairing. I left a message for D & T to schedule a repair. When I explained my circumstance they were more than willing to do the repair, but were also upfront about the potential costs. They discussed the option of trying to get the original repair company to back their work or quite possibly investing in a new unit. They answered all the questions and even followed up a few days later to see if I had resolved the issue. In the end my refrigerator was repaired by a manufacturers technician, at no cost to me. When the time comes for an appliance repair, D & T has earned my business. They will be my first call. They will be who I tell my friends and family about. This action demonstrates true customer service all for the benefit of the customer (or in my case, potential customer). Thank you D & T. I am sure we will be in touch in the near future!

While I cannot fault D&T entirely, we had to wait 10 months to get our freezer repaired (it was leaking cold air through a bad seal). The main reason for this delay was due to a manufacturer backorder, but D&T was still hard to reach and get updates from, and the only times that they proactively contacted us were to see if we still needed a repair (yes, of course we wanted the fix - we could literally feel cold air leaking from our freezer!).

In several conversations, they crassly dismissed our concerns over the delay, telling us that they couldn't do anything and we needed to contact the corporate office for our manufacturer (Frigidaire), which was equally unhelpful.

When we finally found out that the part was in (10 months later), D&T was hard to reach to schedule the appointment via phone. Once we had something booked, they showed up several days before the originally scheduled appointment.

I will say that the technicians were nice, but their customer service could certainly use some improvement. Like I said, I can't fault them entirely for the situation, but some sensitivity to our frustration and offering more help with pushing the vendor (or even the illusion of it) would have been appreciated.

D & T Appliance did a great job for us. Came with everything needed to complete the repair efficiently and the technician, Justin, was knowledgeable, friendly and skilled.

From the person arranging the service, who spoke very clearly and distinctly on the telephone (all of which--speech and telephone--is something of a rarity nowadays), to the tech who did our job, it was a very pleasant experience, considering we had a refrigerator that had been leaking all over the kitchen floor. I was researching buying a new fridge; D&T fixed up the old one.

I was pleased that they were able to get to us the next day. The technician, Chad was very fast and efficient. He diagnosed the problem right away and had the needed part with him.

D&T Appliance Service is excellent. Every person from initial call, parts department, and Marcus the technician were professional and helpful. I highly recommend them if you need help with your appliances.

Next day appointment with a knowledgeable and friendly repairman. Repair cost was exactly what I was quoted over the phone. This was my second (or third?) time using D&T and from here on out they will be my first phone call.

Paid the diagnostic fee for 2 appliances; my Frigidaire water dispenser & my GE washing machine. The tech didn’t do anything to diagnose and seemed as though he didn’t know anything about washing machines. Would not recommend. Waste of time & money.

We are still having leaking under the pump that was installed. The technician assured us any water was residual from the work to replace the pump. But after four loads over a few days, we have water on the floor under the washer every time.

We were pleased with the service provided by D & T. They kept us in the loop as to when their technician would arrive, he explained what he was doing, and gave us some solid feedback in moving forward with an older appliance. Would certainly use their company again. Thanks

Thank you so much Andre! We are so grateful! He was so efficient and kind. We will call you again if we ever need anything!