HVAC reviews in Minneapolis, Minnesota

I called on Monday for a scheduled appointment on Tuesday. Told the would be here between 4 and 7. No show. I had to call then had it rescheduled for the next day. Just got a call and was told 2 weeks. I paid for premium subscription that's supposed to put me in front of the line. Do not believe what they say. Not professional and wasted my time! Still without a working fridge.

I had my A/C unit go out last summer and I needed it taken care of fast for the sake of my little one. Tina whom I spoke with was very professional and managed to get a technician out to my home fast to take car let of the problem. I highly recommend.

Johnny is an amazing and excellent technician. He is very knowledgeable and clearly explains what to expect during the maintenance service. He is highly skilled and and goes above and beyond to ensure that you are 100% satisfied. Strongly recommend!

I have used Shelton Refrigeration & Heating and Air on multiple occasions and they have been top notch experts every time. Very responsive in returning my initial phone calls and extremely skilled in diagnosing and fixing my issues. I highly recommend them.

The technician spent extra time making sure all registers were open and airflow was optimized in every room. Such a thorough approach, I really appreciate it.

Shelton Refrigeration & Heating and Air technicians installed an air conditioning unit in my house. I had a great experience working with them. They were friendly,polite, neat and efficient. They were very flexible to our needs.Will highly recommend.

Such a great and honest company. Johnny was my tech and he got to my house quickly and most importantly, fixed my AC in the same visit. With the mid-summer heat, he truly saved us that day. Great company! Highly Recommend Johnny and Shelton Refrigeration & Heating and Air team!

Johny was very knowledgeable, and did a meticulous job repairing my old furnace. He was well informed about his work and the furnace was up and running in less than one hour. I would highly recommend him and Shelton Refrigeration & Heating and Air and will hire them again.

My old furnace was constantly battling with my smart home system, causing glitches. They seamlessly integrated a new, compatible unit, and now everything works together perfectly. Finally, my smart home is truly smart!

The unexpected chill in the house had me worried, but the technician arrived promptly and was a true professional. Within an hour, they had diagnosed the issue and efficiently brought our system back to life. I appreciated the clear explanations and genuine care for our comfort. A seamless experience from start to finish!

Terrible customer service. Not Friendly at all. Very short with me on the phone. $300 service fee just to quote me on cleaning an AC Condenser.

I was so pleased the technician was professional and friendly. I felt very safe and he was so nice and explained everything and gave me pictures of the problem amazing service. I highly recommend.

This is my HVAC home and I hope I never have to go anywhere else. From the moment I scheduled for service to the delivering of the service it self everything was handled very professionally. Great experience, super tech, very knowledgeable, very friendly. Good overall experience. I'm happy with my AC. Functioning like new. Thanks.

Professional, fairly priced, fast and convenient. My technician took his time to call after my humidifier installation to make sure that it was working well.I was impressed and will definitely use them again.

A/C broke on the hottest weekend of the year so far (supposed to get to 97 this weekend) and so we called to make an appointment this morning. We were told they would send out a technician between 12-4pm. 4pm came and went and no one showed. We called at 5pm and were told there was nobody available and the soonest they could do was Monday (following the 100 degree weekend)... Nobody called or told us they had to reschedule. Poor communication on their part and unprofessional. Especially in these dangerous temps... Called another company in the area and they sent someone right away.

Called to schedule an appointment. I was told that they could come out same day but that it was a $199 service charge to come out, no labor. Then I was told it was "plus parts and labor". When I asked about the contradiction there and what the labor rate would be, I was told only the technicians know and that I had to set up an appointment. Knowing I may need a refrigerant recharge, I asked about any unit price on refrigerant, and again was told only a technician knew. I'm not sure if their scheduler was in-house or a service, but if you're going to try and compare pricing, good luck, the scheduler's don't have any ability to help you, and who knows if the technicians have time to follow up on those calls when they're doing same-day service. Too bad, because they're quite local to me.

I scheduled an appointment for AC repair and was given a next day appointment with a service window of 8am-noon. At 1:30pm, no one had called or shown up. I requested a new ETA and was given a new service window of noon-4:30pm. At 7:30pm, still no show/no call. I requested a new ETA and was told it was too late in the day and I would be the first appointment the next day at 8am. The following day at 10:30am, still no call/no show.

I understand technicians can get delayed at a previous job and need flexibility in scheduling, but the lack of communication from the company was unacceptable. It felt like they had no regard for my time and little desire for my business. In the end, I decided that if their customer service was that poor and they didn't have my business yet, I didn't want to continue to seek their services and cancelled my appointment.

Greg did a good job explaining what was needed to be done to fix our AC unit. He was done very quickly and efficiently. He was pleasant and polite and came earlier than scheduled which we appreciated. I would highly recommend them.

Greg shows up to service our two HVAC units. This young man is very professional, personable and possess knowledge about our servicing needs and our units that companies only guess and ponder with trying to up-sale me with additional services. Quite frankly I am impressed! Kudos to you Greg and Gordon's Heating and Cooling Service, I don't expect anyone else except Greg.

I called Gordon's when my AC went out and they took a $300 deposit from me and promised someone would be out that same day in a 4 hour window. I waited and called to check someone was still coming but no one showed up.

When I called again they "rescheduled" me for a 4 hour window the next day. Three hours into the window, I called and they assured me I would be prioritized since they missed me yesterday. After the 4 hour window closed, I called again and they said someone could still come just a little late. No one came. The next day I called and got my deposit back. I'd rather do business with someone who keeps their word.

Don't bother scheduling with these people. They will promise you they'll come out but never show up. Don't waste your time. They only reason I gave them 2 stars instead of 1 is that they at least gave me my money back without a fight.

We've used Gordon's Heating and Cooling Service on a number of projects. Estimates clear, workplace kept tidy, easy to communicate with office and technicians professional. Today worked with Greg for a scheduled seasonal service call- on time, courteous, professional. Glad to work with them.