Plumbing reviews in St Paul, Minnesota

We had a great experience with Cities1 and their tech that came out. The owner was very responsive to any questions we had on next steps in the process.

We had a warranty issue with a hot water heater and the Manufacturer selected Cities1 to fix the issue in our home, and make it right.
Cities1 did an outstanding job!

HORRIBLE and VERY DISHONEST. They sent a "Dave" out to fix the plumbing only thing he did was spent an hour and busted the wall in the bathroom and told us he would come back another day. It takes 5 minutes to bust the wall open and come to find out there was no leak at that wall and he wanted to charge us for 1 hour $205 something dollar and had the guts to say he wasn't sure when he'll come back. UNPROFESSIONAL and UNRELIABLE do NOT waste your money.

I gathered quotes from several HVAC providers in the twin cities. Cities1 gave me the best quote. They didn't try to pressure me into anything. They kept things simple: showed up, installed the furnace, charged what they said they would. Can't ask for more!

We use Cities One for all of our apartment buildings and they have been great. We probably call them once a day right now for some of our older buildings and they have always been easy to get a hold of and do a great job.

Always a wonderful experience when we work with Cities 1! I work for a Property Management company in Downtown Minneapolis, so we use plumbers on a fairly regular basis, and our go to has been Cities 1 for years!!

Cities 1 Plumbing always comes in clutch. They are there for you at the drop of a dime. Even when they are backed up, if it is an emergency they make it happen. Cities 1 is like having a handy father in law to save your butt when you are in a pinch. Definitely the top plumber in Minneapolis/St. Paul. You can look around and try and find a better plumber in the Twin cities... But you won't.

Great Quick Professional Service.

They will work on multifamily properties in Minneapolis whereas many companies are now declining.

If you need something address fast for an issue or a city inspection, Cities1 can help.

Furnace/AC fan making a little noise so we thought we would call and have Cities1 come out to check it out. WOW! I guess since its so hot out they decided they can up there "truck" charge. $149.95 "truck charge" plus a minimum 1 hour charge of 68.95. $218.98 just to have them show up. Unbelievable! I asked why the prices are so high the lady says its hot out! CAN YOU SAY GOUGE? Called around and found several places with waaayyyy better pricing! A guy from Cities 1 called me back to cancel the appointment because I complained about the prices! "We have way too much business and don't need yours!"
GET ANOTHER PLUMBIMG AND HEATING COMPANY! THESE GUYS DON"T NEED YOUR BUSINESS!

Excellent job! Tony arrived right when he said he would and did a great
job taking out the old water heater and installing the new one. The work sight was clean when he was done. Then he explained how to operate the controls. Very professional job. Everything works great.

Our boiler went out over the holidays and the guys at Cities1 did a fantastic job or removing the old equipment and installing a new boiler. The techs were clean, efficient and professional throughout the process. Couldn't be happier.

installed Mini split for my contractor, permit pulled 10/23/2020. They had to come out and fix the install august ($400) they call me on feb 07 2022 and tell me they never got paid and it is going to collections in a week. I reach out to my contractor and here is the response "Turns out I do know Rich at Cities 1! We chatted and I gave him the heads up on the check. Attached is the summary as you requested" I don't know what is going on with this company, but I had a terrible experience.

I highly recommend Cities1 for your plumbing needs. They are considerably less expensive than the more publicized companies because they don't spend money on advertising. Their staff is friendly and very knowledgeable. You won't be disappointed hiring them!

I have never used them for heating or air, but I can tell you that at least one of their technicians should learn how to drive with a business name all over the exterior of his/her vehicle. Southbound on Highway 65 on June 10th shortly after 5 pm. Blocking lanes and tailgating for miles.

We completely remodeled the tiny bathroom in our little 1925 bungalow in Minneapolis, and we added a half bath upstairs. We thought it was a tiny project. Turns out that the project was physically small but complicated, the way projects in older homes can be.

Jim Schuman is a master plumber and we were extremely fortunate that he was assigned to our project. He figured out how to run the pipes for the upstairs bathroom without sawing the wood floors upstairs.

Everything Cities 1 said they were going to do happened when they said it would. If you've ever run a remodeling project, you know how huge and how rare that can be.

Everything went well with these guys. I can't recommend them highly enough.

We needed a Radiator moved and a range gas line moved. Larry came out and looked at the job. You find out real quick that he does not try to sell you anything you do not need and answers all questions so truthfully. His knowledge is very tremendous and you will not find a nicer guy to deal with. This is my first experience with this company and I feel like I got very lucky finding them. Now as to the technician that came out, His name is Casey(sp). He EQUALLY as nice and knowledgeable. What you would call a real Tradesman of the old school type which you do not see as much these days. This company is serious about their work and I cannot recommend them highly enough.

Hi there, giving them 2 stars as the tech that came out very nice and polite and the company did respond pretty quickly to my dispute. Was hearing some strange sounds from my boiler so asked neighbors who to contact that was affordable/trustworthy. Was referred to Forrest heating. Called number for them and was surprised that they had answered as Cities1. They explained the had purchased Forrest Heating and he was now working for them. Set an appointment to have it looked at the next week.

Rep came out and was nice and respectful and had me crank up my heat to see what happened in less than ten min he let me know the unit was heating too high so the High Limit Temp sensor/modual was bad and would run out to the truck to call hiss boss and check and see how much it would cost to fix. After talking to his boss he came back in and let me know it would be about $700 to fix. I asked for a breakdown of the cost and he said he would have his boss call back to give me a breakdown. He also warned me that his boss would likely try to sell me a new boiler given mine was a bit old. Given the cost I said I would have to get another opinion before making a decision.

Called another group and explained the condition, part needed and the cost which was met with a laugh. I will admit we didn't discuss the specific product number but I informed him it was a Bryant unit from the 1970's and gave home the model and he stated the part itself should be no more than $100-150 and takes 10 min to install. He then asked if I had turned the temp up on the sensor and turned it back down as it can be common for them to stick? I tried it per his instructions and now everything is working fine again, no $700 fix.

Fast forward a month later a bill shows up in the mail (which I fully expected) for $205 for the 15 min visit (which I did not expect) Emailed the company given the cost and being less than satisfied with the $700 quote for a sticky switch and the trying to sell me a new boiler for a minor issue and to their credit the owner got back to me right away. Politely tried explaining to me that $205 is the minimum charge for a house call and that their rates are competitive and even for small jobs they have to bill for more time to make it worth their while. We ended our conversation at that.

In conclusion, I'm giving them 2 stars as they came out on time and were responsive to my dispute, but I would not recommend them based on their trip costs, parts cost, calculation of time billed for and in my opinion an emphasis on getting you to do the most expensive things not trying and explaining other alternatives.

I had a chimney guy rebuilding my chimney and we discovered my hot water heater in the basement was not connected properly to the duct going up the chimney. I needed it fixed that day. Most shops I called said it would be weeks before they would be able to come, but Cities1 said they could get a guy out the next day. A little while later I received a call from them informing me Tyler would be over in an hour. He fixed my duct problem in a hour, even though he had to bust out some of my chimney to get at the ducts properly. They really responded to my dilemma and came through. Can't thank them enough!

I called cities 1 out to my house after hours and they were prompt on getting to my house on time and took care of my laundry tub backing up and flooding my basement. They were very courteous in explaining to me why this happened and how to prevent it. They were affordable, I would recommend this company to anyone for plumbing.

I requested a boiler tune up, got a phone quote for 1 hour labor and a trip charge...total of about $210 or close. The tech came and went while I was not present at the home...later... I got a $521.00 bill. $300 of service that I did not approve or request. I emailed the office about how I could get billed for service that I did not approve, and got no response. A simple phone call after the initial assessment would have been quite easy, professional, and the total amount acceptable. Use someone else.

I am a licensed general contractor that has been using Cities 1 team of plumbers for more than 5 years now and have nothing but great things to say about them. Wether its a code compliant rehab or replacing a old water heater there team can handle it. The guys are professional and courteous and show up when they say they will. I would highly recommend Cities 1 plumbing and heating for all your plumbing needs.