HVAC reviews in Fenton, Missouri

I’m in to these people for about 300 dollars and am no closer to a properly working system than I was before. times now I have been told I would get a call back in “a couple days at most” only to have to make multiple calls a week or more later to get someone to talk to me. They came highly recommended by other places due to the trane system I have, and I always try to support local businesses, but I will be calling a different trane dealer tomorrow to start the whole process over again since I have been waiting yet again for several days to hear from the owner about fixing my system. The last time I finally got ahold of someone I was told they had to contact trane to see what the problem was and that after almost two weeks of waiting the conclusion was that they didn’t know what the problem was and that it must be my thermostat. I have now been waiting a week to hear a price to sell me the thermostats. I’m not even going to call them back this time. They apparently only want the business if it’s a slam dunk in and out and collect a few hundred dollars for not really fixing anything.

Called this company on Thursday and had a new air conditioner installed Friday morning. I highly recommend their service. Professional from the first phone call to the end of install. I am in no way related, just happen to have same last name. Thank you to the staff for taking such great care of my family!

I recently had a new system installed in my home by Townsend Heating and Cooling.. Due to a mix up, the wrong system was installed. I notified Townsend of the mistake and they agreed to install the correct system at their expense. I am sure it wasn’t profitable, but it was invaluable as an example of the integrity and professionalism of Townsend honoring their contracts. I would highly recommend this company to anyone needing heating and cooling services.

I recently purchased an AC and furnace from Lowe's. A big reason we use the store is that they verify their contractors by holding them to fairly high standards, but further, if the customer isn't happy the store will take responsibility for the work. However, when it comes to Townsend Heating & Cooling, I couldn't be happier. Their workmanship is impeccable and their employees outstanding (everyone should be so lucky as to have Bryan and Pat in their home). It will be my pleasure to recommend Townsend for years to come to family and friends alike. Their techs were intelligent, polite and extremely courteous when it came to any questions I had during the work. Now that I know about Townsend, there really is no need to call anyone else and I strongly advise that if you need your HVAC updated, inspected, repaired or simply have its yearly maintenance performed that you would call them immediately as no one else is even half as good.

I am writing this to express my gratitude for the way Townsend Heating & Cooling handled the upgrade of my furnace and air conditioner. I know that things didn’t go according to plan for them, and they probably did well if you broke even on the job. They gave me a really good price, but then there were performance issues with the units installed. The performance had nothing to do with the quality of the installation.

I have been in construction and dealt with contractors most of my adult life. In my experience, the true measure of a contractor is how they deal with difficult situations. I have been so satisfied with the service I have received from this company, and especially the owner, Rich Townsend. After the installation, and the performance issues that arose, the fact that Rich personally come down to our house on a Saturday and Sunday speaks volumes about how he values his customers. That coupled with the quality of the craftsmanship exhibited in the installation turned what could have been a bad experience into a real pleasure.

We bought a high efficiently Trane unit, and we love it!

Rest assured that I am a BIG fan of Townsend Heating and Cooling, and will recommend them every chance I get!

I've been dealing with this company for over 10 years. Business has changed hands from father to son. My system is only 3 years old and still under parts warranty. I've been trying to get Townsend to repair it for a month. They ordered the wrong parts the first time and said they would reorder the correct part.

When I call for an update, the office won't return my calls. The installer is the only one who will call me and he's just a subcontractor so has no control over orders, etc.

If you are going to have a system installed by them, you'd better have a back up system because they have no interest in customer relations. You will be sitting for a month without ac like I am now.

My Trane system was installed just shy of 5 years ago, by Townsend Heating and Cooling. When the business was owned by the father. However, in July, my house suffered water damage. A second floor water supply line burst and water went into my furnace. We called Townsend, since we had been happy with their previous service. They replaced the furnace, but not the a/c. Last month, the unit was turned off. Our electric went out and when it came back on, antifreeze and sparks were shooting out of the upper part of our furnace. I called Townsend and they sent their repairman. I sent them photos and video clips as it was happening. He showed up that afternoon and said he didn't know why it had happened. I spoke with and emailed Townsend. Christine told me, since it's not a/c season, they weren't going to worry about it now. It wasn't a rush, since my furnace still works. She said parts would be covered under warranty, but I'd have to pay labor and for freon. The repairman Alex, said he'd speak to the owner about writing a letter to my insurance company, since I still have an open claim and my a/c needs to be replaced. This issue is due to the water running through my furnace and should be part of the claim. Needless to say, I have not heard back from Townsend. They're very unresponsive. In the past 5 years, I've paid them $10,000+. Seems like they'd want to service their established customers. I guess once they have your money, you're no longer a valued customer?

Highly Recommended!! One of the hottest days this year, our A/C went out and our house was at 89° and climbing. Even though they were booked solid they still managed to squeeze us in. Braxton, the technician, was awesome and able to locate the problem quickly, at an affordable cost!!

Furnace stopped working a day or two before Christmas. Made a phone call and Nick was extremely helpful and very knowledgeable. I would highly recommend!!

Excellent counter guys and product availability.

Great place. Always have what I'm looking for had a great price.

Go see Kenny W. & his crew for any & all of your wholesale HVAC/R needs!
if they ain't got it they can get it fast!

The sales people are very knowledge, professional, and friendly. If they don't have it in stock, they will get it for you in any way possible

Very slow. Been in the dock for unloading took them 4hrs to start unloading . I you have a load to pick you will just drop it because her you will take you hours to be unloaded

I called and asked for a 30uf/5uf capacitor. When I arrived I was given a 35uf/5uf instead. I was told I couldn't return the capacitor. I inquired about other prices and the employee refused to give me prices because I fix my own equipment and do not work in HVAC for a living. I found both employees to be very condescending toward me. I realize I am not the key customer and I will not spend much here because I'm just keeping up the HVAC in my own home but this behavior is unacceptable and unprofessinal.

They were at least polite as they told me they don’t do over the counter sales on material as I’m standing at the sales counter. Can’t make it up. Probably a front for something.

Metro Heating & Cooling provides superb service with highly skilled technicians. I know I can count on them

Steven always does a wonderful job. Everything is working great!! Thank you.

The technician was friendly and very knowledgeable. I believe he is an asset to your company.

Ryan Serviced my Furnace on 11/3/17, and did an excellent job. I am very satisfied.

The service technician (Steve) is knowledgeable, timely and adequately explains any issues and solutions as they arise.