HVAC reviews in Springfield, Missouri

Called for an emergency AC need and they were very responsive and helpful. I really appreciate the new service manager. Did not overcharge for services.

The technicians were quick to diagnose the problem and talk through options with us. Justin, on the sales team, was super knowledgeable, helpful and low-pressure and the quality of the install was better than any other recent experience.

Your Technician Canyon Smith did a great job getting us back up and running. I was actually surprised how quick he was able to figure out the issue, He was knowledgeable, on time and professional.

This company is TOP NOTCH! We recently had an air condition & furance installed. They did a great job. Very professional, and left the work area cleaner that it orginally was. We had a great experience, and these guys really care about what they do!

This is the best place . I am so lucky I decided to use them I almost made the wrong decision that would have cost me double the price would have been a small fortune. Short story I was all in with another company. I was straight forward with them explained to them that I was in the same line of work but in the automotive industry I know all the sales tactics and didnt mind them at all I get it. I may have made the mistake of saying I'm all in right away I knew I was paying way more than what I was supposed to but what I wanted to buy was the peice of mind and the fact that I have no time whatsoever because of my job and family. I did not want to have to utilize my time to research everything. That if I was going to utilize any time that I didnt have to begin with I may as well call a few other places and do my research on the equipment. No problem the deal was done the price was agreed upon. The next morning while getting ready for work I figured I'd stumble on the ole trusty inter web for a few seconds and check the manufacturer's website. To my surprise everything I was getting seemed to me like it was 5 years old and maybe it wasnt but the technology of the items on the HVAC manufacturers website didnt appear to be what I was getting. So I asked a simple question a favor you could say. I was fine with whatever I was getting fine with the small fortune I was playing but didnt seem to grasp the concept of spending almost 12k on old technology. I only want to do this once. I do not want to be replacing everything again in 3 years like I've seen people do. So I then was a bit upset and took it upon myself to do a little more research and didnt really like getting almost the lowest grade equipment for the price I would have paid for the luxury equipment it didnt make any sense. I wanted to stay with the manufacturer and on their website they show another dealer in our area so I decided to contact them and see what they had to say and WOW I am so happy I did because Justin was instantly trustworthy by being a human. I guess the other guys didnt realize its 2020 and anyone can get on the internet and look anything up within seconds or maybe they thought I was stupid and wouldn't notice the lowest grade equipment because when they showed it to me on their laptop it had a green background and looked like the mid grade stuff while the other had yellow and red background well guess what I'm not a toddler I explained to then I'm in the same line of work if you want to use sales tactics go for it I dont use them at my job I am straight forward to the point honest and in the customers best interest at all times weather it makes me money or cost me money because I want people to come back the other guys I'm sure wanted us to come back but the guy sitting in front of me could care less as long as he was chuck chinggging up his pockets. Sorry for the long reviews or to even rant but telk me how Justin and his guys got me the best of the best the Cadillac even of equipment for half the price ? I am willing to pay good money for what I get you get what you pay for right? Well I paid for trust honesty piece of mind and I paid for someone who cares. Justin and the entire team explained to me how everything works so I could understand what I was buying. Justin is very trustworthy straight forward honest and actually cares. These guys actually do care! And I could never Thank them enough for what they have done for myself my wife and my two little girls my HVAC was 48 years old and could have cracked a heat exchanger at any time and leaked and killed my family. My HVAC was working great but to have the piece of mind that my family is safe you can bet that Signature will be watching over them if I'm not around. Thank you to each and every person working for Signature. You can not go wrong I promise out of everyone these are the guys you want. Thanks again!

Cant say enough positive stuff about the whole Signature team, the in office staff, the estimator, and the install team. They are all amazing, patient and knowledgeable! They just installed a whole new system in my house, and wow what a difference its made on day one. It has been a very easy go with scheduling and install, couldnt be happier. Im always nervous making big purchases but Im glad i went with Signature

Wow! Very impressive! Elfonzo, Jeremy and on the last day Justin were fantastic! It was already a very reasonable bid but by the time they were done it turned out to be in amazing value due to the quality of work done. There was even a large part of my trunk that was rotted and they did the right thing by replacing it. I will recommend this company to everyone I speak to.

I have used Signature before when we have had issues with our heating or air. Today. I called at 2:20 in the afternoon and the lady who answered the phone couldn't have been nicer. She went above and beyond checking with a technician to see if he could come out today. She called back with a yes and from the time I called and the time the technician left my house after fixing my air, it was less than 1.5 hours! The technician, David, was very nice and professional and fixed the problem easily and efficiently. I am always pleased with the company! Definitely recommend!

I highly recommend this company.  I had a furnace problem and received their name from a friend. Same day service, accurately diagnosed the problem, found the part, and repaired it same day at a fair price.  Best part not one time did they try to upsell me on a furnace or a service plan (common practice with other companies).  I will use/recommend again.

They did not charge us for an estimate, we got a new heating and cooling system from him about five years ago, there was a couple of issues that he had to come back and address no big things just things that were not in his control, did not charge us and was super nice. We highly recommend this company. One evening after hours our heater stopped working and my husband was out of town I called them up and he was at my house within an hour and had the problem fixed it was just a wire. No charge.

Our air conditioner stopped working and a friend recommended Signature Called them Tuesday they arrived on Wednesday. The technician was very professional, good Covid19 safety and just as nice as can be. He fixed the problem quickly. We will definitely used Signature again.

Had paid for a Bi-annual maintenance check on my air conditioner and heater.

I took the day off from work so that they could come and conduct maintenance but when I called to verify when they would be arriving, I was told that they had taken me off today's list because I hadn't returned their call from the day prior. (Trust me when I say that I received no such call)

When I asked if they could still stop by today, they said no and the next opening wouldn't be for weeks. Subsequently, I cancelled the maintenance check and will not be doing business with them ever again.

Don't waste your time and money with Signature Home Comfort.

Our A/C died right as May hit. We had gotten a quote from somewhere else and decided to get a second opinion from Signature. I'm really glad we did, the quote was so much better and Justin did a fantastic job. Can't recommend them enough!

The best HVAC experience we have ever had! Justin came to our home almost two years ago and gave us an estimate to replace our furnace and AC. We decided to wait until we had a catastrophic failure with our current system before we replaced it. Last week our furnace finally quit for good. Justin came back out to give us a new estimate and honored the quote from two years ago which was nearly $400 less. They were outstanding from start to finish and had our new high efficiency Lennox furnace and AC system installed in a day and a half. Alfonzo, the installer was professional, respectful and attentive to detail. He kept us informed throughout the entire process. I cannot say enough great things about this company. We will absolutely do business with them again and would recommend them to anyone!

We replaced a 25 year old furnace and air unit with a new high efficiency Lennox unit. The hole that was left from my old unit was too big for the new one. Most companies would have put metal flange around the old unit to seal the gap, they built an airtight base to fit my new furnace perfectly. They built a custom box for my filters with foam insulation. Everyone especially David, was professional, knowledgeable, and did one of the most complete jobs I have seen. The next day they called me to get some information - they were filing my Utility rebates for me, getting me back $800!! Would recommend this company to anyone!

I've use this business 3 times and I was very satisfied with the first two services. It was my most recent service call I had a terrible experience especially with the service manager Dustin Kellogg.

Andrew came to my house for nonworking AC, he was very friendly and nice to talk to. However he has told me he wasn't able to find the leak(service I paid for) but guessing it's behind the evap coil which he had no access too. When he left, he left the master switch off, a bracket of the HVAC system out not installed back and some loose screws not put back together. Again he is a nice guy, with everything happened above, I had my doubts about his diagnostics.

Following week I called them again communicating my concerns and asked if they could send someone else to diagnose the leak in the system again since I paid for the service but received no concrete answer. Service Manager Dustin Kellogg called me back defending Andrew's work but offers no help with re-installing the part back to the HVAC unit. His attitude was extremely charged and rude and spoke with a condescending tone. The information he communicated was helpful but the way it carried out was absolutely disastrous and unprofessional at all.
I later called the office wanting to speak with Dustin's manager but was told Dustin runs this place and owner is not involved in the business operation at all.

Overall, this encounter leaves a very bad taste in my mouth. Maybe I have mis-judged Andrew's ability to properly diagnose my issue and I can also look past the small mistakes he made in the end. I can't look pass how Dustin Kellogg handled this. It comes down to customer service or simple communicating with a calm and collected manner. The owner might want to reconsider what person what you want to put in place representing the business.

If you’re looking for the best heating and air company in the world you have found it. Justin is the best salesman out there. He is top notch and he knows his product. He will get you on the schedule in a timely manner and have your new system up and running in no time. When it comes to service Dustin and his crew are who you’re looking for! Anytime of the day or night you can call him and he will get your system back up and going.

Signature Home Comfort has been amazing to work with for more than 2 years now. They have top notch communication, the techs are really good at explaining what they are doing and what the issues are. They care about doing things right and are very fair with pricing. I’ll keep calling them anytime I need something on my hvac system.

Amazing service. Joining their Signature Service Agreement is well worth it. Our A/C went out on a Saturday afternoon and they had one of their friendly techs come to our home and track down the necessary motor and fix the same day. They went above and beyond what we expected to take care of us!

We have used Signature Home Comfort for years. We have their annual service agreement each year and it has really paid off. They service, clean, and help maintain the HVAC. When something goes wrong, they are right to you. Our capacitor went out this afternoon. I got home from work around 4:45 and realized the AC wasn't cooling as it should. I called them around 5 after making sure wasn't a thermostat issue...they were here by 6:20 and it was fixed shortly after. I am so very thankful for their quick and professional service. I highly recommend to anyone!

I purchased a home that Signature had originally installed the HVAC in. I had a problem with upstairs heating and had them come out. The first repair person found a loose wire and fixed it which solved the problem for about 2 weeks. Then it stopped working again. Had another repair person come out and diagnose a bad igniter and control board. Was quoted $900 for parts with additional cost for labor. The parts are $348. I understand trying to make a reasonable profit but this is not right. Up charging nearly three times the cost on parts is not how you earn customers. It is not right and shows that they do not care about anything other than profit. Companies like this deserve to be out of business.