Reviews of local pros in Springfield, Missouri

Prompt service, arrived two hours after calling for service. Technician friendly, professional, and knowledgeable…Fixed our furnace issue on site, same day. Office customer service very professional , speedy confirmation of appointment. Overall great experience, highly recommend.

We woke to a furnace that was not functioning this morning—with outside temperatures hovering around -6 with windchill. Not good. We called SS&B around 6:30 am, and at 10:15, our furnace is working, and our house is warming back up. There was a part that needed to be replaced, and Dakota was efficient, polite, and incredibly knowledgeable. We have three small children, so even with our fireplace blazing, this could have been a very difficult day had emergency furnace repair not been an option. We’ll certainly use this company again—hopefully for routine maintenance and not for a cold weather emergency 🙂

Our furnace went out in the winter and we woke up with our home at 50 degrees and declining. We have a child and wanted to get it fixed as fast as possible. SS&B was highly recommended from other families. Within 2 days we had a brand new furnace and were back to having a comfy warm house. We can not thank Thomas, Nathan, Hudson, and Kyle enough for their fast help.

Jon has been over the last couple days to service and see what’s going on with my indoor unit, and after fixing the original issue, he noticed and brought to my attention that my indoor unit was leaking a high amount of carbon monoxide and noticed that my condenser coil is from the 90s and it has never been cleaned and it is about to seize up. Really knowledgeable, respectful guy super professional would highly recommend him for any service needs and would definitely use him again.

Jon, the service tech that came and repaired my heating problem, arrived within the timeframe that was scheduled and found the problem immediately. Repaired, serviced and explained everything that I could understand. Jon was friendly, extremely skilled and knowledgeable of his job. I would and will highly recommend KK&B for all future work! Again, thank you Jon!

Subject: Concerns Regarding Overpriced Estimate and Unprofessional Service

We contacted SS&B Heating & Cooling on June 6, 2025, for an issue with our air conditioning system. The only reason we chose this company was because they had installed our current AC unit.

The technician evaluated the system and recommended two options to address a lack of power to the compressor: either replace the compressor or replace both the compressor and air handler. The estimates were $1,342 and $3,485, respectively. Additionally, we were charged a $170 service fee, which included checking the first AC unit and simply replacing a thermostat battery on the second unit.

We felt the estimate was extremely high and were skeptical of the technician’s claim that the electrical line was disconnected inside the wall. Moreover, the technician left muddy shoe prints on the garage floor, entryway tile, and carpets. Although he wore shoe covers, he was not careful and left a mess behind.

For a second opinion, we contacted another HVAC company on June 10, 2025. Their technician diagnosed the same issue but resolved it by reconnecting the electrical wiring—for just over $500. The AC has been working perfectly since.

When I called SS&B to report the mess left behind, the receptionist responded by saying the technician was “the most meticulous person in the company.” I found this response dismissive and unhelpful.

As seniors, we feel we were taken advantage of due to our limited knowledge of AC systems. I believe SS&B’s pricing was excessive and their service unprofessional. I strongly recommend that others seek a second opinion before approving any major repairs suggested by this company.

Brian.

Alex A. was a HUGE help in repairing my furnace!! He went above and beyond to help diagnose what was causing my heat to not come out properly! So glad I finally decided to call and try fixing it myself! Makes sense why my utility bills have been skyrocketed the past 2 years! He was very personable and explained everything very clearly! SS&B Heating cooling is the place to call when you have issues! Thank you so much! A+++

Absolutely wonderful amazing company. My mom got severely injured and is in the hospital her furnace was not working and I called SS&B and they came out the next morning and had it fixed and the house is now warm for her when she gets to come home. I would recommend them for anything Thank you SS&B you all are the best and Dakota the tech was absolutely amazing.

SS&B came to our house and fixed our heat pump in no time. They were very professional and thorough and the price was reasonable. We are very happy with the service and highly recommend them for HVAC issues.

When my daughter’s furnace wasn’t working I called SS&B and they worked us in immediately. It was a quick repair and her heat was restored. Ethan and Alex kept us informed of the issue and cost to repair (very reasonable). I highly recommend SS&B!

Alex and SS&B Heating & Cooling were excellent to work with. Alex showed up on time, quickly diagnosed the issue, and clearly explained what was going on and how he planned to fix it.

The repair was done efficiently and professionally, and everything was left clean and dialed in when he was finished. It is obvious he knows his craft and takes pride in his work.

Honest, knowledgeable, and reliable service. I would absolutely use SS&B Heating & Cooling again and highly recommend Alex to anyone needing HVAC work.

This is a great company. Being in the technical business myself for 30 years and business owner i know what makes a good reliable company. From the great updates and Communication from the staff to the great workmanship from the technician. All was diagnosed, tested multiple times to ensure my furnace worked perfectly. Cleaned up work area and was polite.

Thank you all for out performing my expectations

Great people to call when needing to replace our air conditioner and furnace. Nathan was very helpful each time we called him. Nathan sent two GREAT guys out to put new units in. Those two guys were friendly, very knowledgeable, answered every question we threw at them, worked clean, and did a good job at cleaning up after all the work was done. The man that did the air conditioning unit did an outstanding job of leveling the unit and cleaning up the area around it then placing decorative gravel around it to give it a nice curb appeal. We would recommend SS&B to everyone.

I have used these guys many times. They have repaired my AC/Heat, replaced my garbage disposal and replaced the entire HVAC system at my business... They have always done me right.

Prompt, efficient service, average prices, friendly service people, respect your property, service person clean and cleaned up after self. I wouldn't use anyone else.

Charged me 92$ to look at my car and then say they couldnt fix the problem. DO NOT RECOMMEND.

They need to screen the people that work for them. I'm pretty sure the guy they sent out had a drug problem and he also brought his wife with him. Very unprofessional.

Had trouble at first they had to give me another set because first set was awful so far so good with this set. But I've only washed a couple of loads time will tell

Eric installed 4 kitchen appliances for us. Although the job was challenging, he was knowledgable and professional in completing the job.

Great business! Owner has always taken care of me with a smile. Never forgets to check on the product he sold you. Just don't get service like this anywhere anymore. Need more like him 👍

It was very refreshing to encounter a business who's representatives were professional, kind and knowledgeable. I applaud their focus on high standards in customer service.