Reviews of local pros in Springfield, Missouri

Started out being told our appointment was cancelled (10/17/2025) after being conned into their “super great VIP subscription”. Called and asked what happened to same day service and priority customer status? Appointment remained, cool. Come to find out they sent a sewer technician out for a water softener system service call. All while being told he was 45 minutes away to show up 2 hours late. Called to cancel this “amazing VIP subscription” to have to listen to someone who shouldn’t be the one answering any phones with her horrible customer service and slow speaking in a low tone. I’m dumbfounded at how horrible this entire experience was. And I have to wait for a manager to call me back about cancelling the subscription. Thankfully he didn’t know what parts he needed so he left without me having to pay anything. I’m not impressed at all and glad to be able to cross this “business” off on my never call/use again.

Update: have been told every single day since we were supposed to receive service that the manager would call me back for a refund on their worthless subscription and I’m still waiting. Supposedly the horrible customer service girl assigned my call back to someone who was out of office, but here I am still waiting after it was “re-assigned” to someone not out of office for the week. Also was able to find the exact parts and it’s costing 800 dollars less than what we were quoted from this company.

We didn’t expect to have replace our whole system but Jeff thoroughly check out our current unit and told us there wasn’t anything that could be done. He then walked us through the new units and helped us choose the one best for our needs. He was personable and kind.

Landon and his co-worker were both incredibly professional and customer focused. I appreciated the work ethic as they got to work and did not dally around. I am hopeful that the longevity and results of their efforts match the professionalism that showed while on our property. Many thanks! I will say that the prices appeared to be high for plumbing work. That does not reflect on Landon or his co-worker. That is completely on Air-Services' owner/management.

Very impressed with every experience we’ve had with the Air Services team. They are professional, responsive, and easy to work with. Getting a new HVAC system installed soon and hope that the positive experiences continue. Highly recommend!

The installers were very professional , fast and efficient. Got a water conditioner / softener / heater all replaced in the same day , very pleased with how well it was installed. Would highly recommend these guys!

Dakota was an amazing service technician, I really appreciated his swift response to setting a time for looking into my furnace issues. He explained what was wrong and showed me pictures and got my furnace working again quickly. I appreciated his professionalism and kindness. Thank you Dakota!

Dawson was amazing. He tried to hard to fix our furnace. He did every thing he could think of and made whatever calls he needed. He walked us through every part of the repair process and ultimately when it came to deciding if we should repair or replace he was very open and honest about the process. If we have any issues in the future we will use them again and hopefully get Dawson again!!

I had a plumbing problem with a clogged bathroom pipe, ASH sent out a plumber, Austin Buck. He ended up au getting/snaking out the waste/black water pipe in less than 30 minutes. He was awesome to work with and talk to. He made the whole situation painless, fast, and easy. Will definitely call for him again for any future plumbing issues. ASH and employees like Austin are a great asset. Sincere thanks, Dan

Dawson was wonderful and informative! Good employees are sometimes hard to come by. And keep. As corny as it sounds, Dawson is a keeper! Happy customers share with their friends. Unhappy customers share with anyone and everyone who will listen. It pays to treat employees well and happy, so they, turn, keep your customers happy. Satisfied customers keep coming back, allowing businesses to remain profitable and flourish. Dawson is a valuable employee, representative and assest for your company. He just might deserve a raise!

I called today, Caleb arrived promptly when he said he would, was professional, knowledgeable and polite. He efficiently checked our furnace and replaced our thermostat. No hard selling, a very satisfying experience. We highly recommend Air Services Heating.

Logan was great! He was able to make it to my house a couple hours after calling at the end of the day. He not only fixed the problem, which was a blown fuse, but he looked into why it blew out in the first place. He worked on things for almost 2 hours and put in new filters and still only charged me the service fee. He was very polite and professional and explained everything thoroughly. I highly recommend Air services if you ever need help with your furnace or AC!

Chris Bartell did an excellent job! He was professional, prompt, and thorough with his work. Everything was completed efficiently and done right the first time. I really appreciated his attention to detail and clear communication throughout the project. Highly recommend Chris for anyone looking for a reliable and skilled electrician!

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I recently had a great experience with Air Services for a plumbing issue at my home. Layton was prompt, courteous, and explained everything clearly. He identified the problem quickly and recommended replacing both the faucet and the shutoff valve. I’m very satisfied with the job done and would definitely recommend Air Services for anyone needing plumbing work.

Air Services came out the same day we called for assistance. We were fortunate to have Jeff work with us, and he was exceptional! He was knowledgeable, efficient, patient and had a good sense of humor. All done during a very hot summer day. We never felt rushed or pressured, and he took the time to answer all of our questions. A very nice and helpful person. We have used Air Services in the past as well. Based on all experiences, we highly recommend. THANK YOU, Jeff, for getting our air working in the heat and on a Friday!

Let me start by saying we have dealt with Air Services for awhile now and have been pleased with the the small issues that have come up. We requested to have a new system since ours was so old but we had our doubts about such a major job. When Matt Wallis showed up with his partner Mike , we didn’t know for sure if they would be done in one day. When they got started they didn’t stop until they finished. Like I said, I had my doubts. These guys were specific about everything they put their hands on. Explained any questions I had. Very clean, knowledgeable and very professional. They did a fantastic job and I would recommend Air Services to anyone wanting a professional job done. We are very happy with our new system and I really am impressed with these two professionals Air Service sent to our home and it’s so nice the way the stays cool and you can’t even hear it
Thank you Air Service for a wonderful job well done. God bless you guys. I think the thermostat is so cool.

Blake was great! He was able to help me understand how the heat pump works over the phone which saved me a service call and took a load off my mind! He was friendly, professional, and patient. He answered all my questions and made sure that I was satisfied with the answers and explanations. It appears that everything is running properly and efficiently and I'm going to schedule a maintenance check in the near future at his suggestion. Thank you!

Service tech seemed like a nice guy. Unfortunately he knew very little about my HVAC system (even though it is a popular brand). He offered no solution for the problem, and after I did just a little bit of research discovered that he gave incorrect information on what thermostats will work with my system (it requires a communicating thermostat).

I received an automated follow up text asking about my experience. I responded with a text that had the above information… no response. I then received a text asking if the tech had
left tools at my home, even though
I had already told them the tech didn’t do
anything.

They then sent an automated text asking for a google review. Here it is:

I paid almost $100 for no fix and incorrect information. The only reason for any stars is because the service tech was a geniunely nice guy.

Blake Todd came out during a winter storm to fix our furnace and did a great job! He was quick, thorough, friendly, and even showed us pictures and videos of the inside of our unit. He showed us quick fixes we could do ourselves in the future, and the bill was very affordable! Our first time using this company, and won’t be our last.

Austin was friendly ,helpful, and got the job done quickly. It's also severe winter weather so I was very greatful! He also gave me some really good tips for our plumbing issues. I definitely will be calling again when I need services!

Layton did an excellent job walking through the issues I had at the house! He explained the subscription options for maintenance, and completed the work quickly. Price was significantly higher than expected, for repairing a toilet flange. Bummed with the $100 to come out, then you’re kinda stuck between a rock and a thorn… but I guess that’s part of the deal now? I don’t think the following is Laytons fault but can’t confirm, Scheduling was kinda rough, communicated a 10 am appointment yet wasn’t on site until 1:30pm. Communication could have been better on what was happening. I would have been fine with bad news, but no news is always worse.

Matt, Jayden and Juan came to our home to install a furnace. They came, looked over the property and explained what they would be doing. They were professional, went straight to work and talked to us as we asked questions. Nothing was left undone. After they worked they cleaned up the house and asked if we had any questions. I appreciated their behavior and how they treated our home with care. I would highly recommend them to do any heating issues that you may have. They were also respectable. I loved that !!!
We also had other technicians Joel, and Austin that did service at our home and they were professional and to the point explaining everything that had to be done. Dakota the electrician was the last technician and he was very clear and to the point about what he was doing and what could be done for our safety with the electrical panel in our home. What I would like to say about ALL of your technicians is that they performed their jobs well and left our home with an A+ rating. I would recommend you to anyone that need work performed at their home.

Awesome team that came out to install my mini split unit. They worked seamlessly together and then proceeded to clean everything up after themselves. One individual was 34 and the other was 19. I will say that the two of them made a fantastic team and would happily have them work on my next install.

Currently don't have pictures of the install as writing this review away from my house.