Reviews of local pros in Springfield, Missouri

We needed a new hvac system and got several quotes. JR the owner was very detailed with our estimate which was a plus from the other estimates and gave us the best deal. Our installation guys Bradley & Carson/Mt Vernon were very professional, very knowledgeable, hard workers very nice and respectful. They made sure to explain everything that was done. They cleaned everything up when finished.
We decided to have a new water heater as well. JR gave us a good estmate on it also. Will B. was our installer and did an excellent professional job. He answered questions we had.
Office staff was very helpful as well. Very pleased with our purchase, would definitely recommend Jon Wayne Heating & Air.

Had one of our units fail in late December and needed a new one installed. Jon Wayne was able to get it completed within a week and Bradley and Carson were great to work with and the new system performs well. Excellent company to use for your needs.

The crew done a very skilled install, corrected a problem from the first install, much appreciated! Thanks guys.
However, I am concerned that the unit cools at a very slow rate, took several days to finally bring it down to 80??? It was 83 degrees when the new unit was Started.
My mom lives there so I’m not sure how it’s been cooling, well, the weather cooled down and hadn’t needed air since! Any a/c unit I’ve used in the past, including the one they replaced, cooled a house down in twenty minutes? They came out and checked it, said It’s working fine?!? Really?
Hopefully next week while we’re in the 90’s I can go by and see how it’s working.
But it shouldn’t take hours or days to bring the temperature down a couple degrees!
We’ll see, but right now, I’m not sure I can say “I’m not disappointed”, because I think I’m gonna have to say that the unit isn’t performing like it should, or too small, or maybe the unit is a lemon? But I’m sure we’ll be talking to you next week during some late summer.
You did ask for my comment.

Had to come back, it asked what I paid, but only went to $1000+, how about almost $10,000, Cash!

Jon Wayne Heating & Air was a great choice for us. Our old unit was replaced and we are very pleased. The guys were very polite and respectful. The installation process was smooth and quicker than I’d expected. Great job! I highly recommend them.

A great company, their service was fast and straight forward. I can tell you that they are a company that truly cares about their customers.
Rick was very informative and insured that we was set before he left. Wonderful service technician!

It's never fun to have to replace your entire system; however, Stephen was terrific during the estimate and was able to move our installation up by at least a week because we had no air. He even offered to loan (and install) 2 window units over the weekend. Today Bradley and Carson arrived for the install and they were super friendly and courteous. They cleaned up very well and explained everything when they finished. The house is cooler already. Thank you!!!

The technician came a bit later than expected but I was not going anywhere so it didn't matter. He was in and out in about 30 minutes. He washed the blades and checked all the components. Everything checked out fine, all is working well. Couldn't be happier.

Stephen Jabro was so helpful in guiding us through the process of exactly what we needed, nothing we didn’t need. Our installers were Clay, Chris and Brandon.. They were professional, timely, and respectful of our home. Overall, it was a very good experience and we love our new units.

What started as a service call allowed us to realize the need for a new furnace and A/C Unit. Everyone at the company was incredibly helpful, kind and most importantly fair with pricing! The installation took two days and they did a great job. Very appreciative and now know who to call if something ever arises again.

Jon Wayne Heating &Air installed my new furnace in less than one work day. Chris and Brandon was a pleasure to have them work together in my home installing my brand new trane furnace . It works fantastic although installed during summer and only flipped on the air. Please check the heating also in order to be fully satisfied. Truly recommend this business to any one. Complete,thorough honest and efficient. Was hoping for a gift card in exchange for my rating. Total costs for this furnace over 10xxx.

I had a problem with my heat pump not turning on. I called John Wayne Heating and Cooling and they did have a same day appointment available but I already had something scheduled. I was able to schedule an appointment for the next day. I received a text informing me that the technician would arrive in half an hour. Robert arrived almost exactly at the scheduled time of 3 PM. Robert had actually serviced my system before, so I recognized him. He quickly deduced that the problem was with the thermostat. Because the thermostat was under a lifetime warranty, He was able to replace it free of charge. I have gone with John Wayne heating and cooling for several years now. I always find them to be prompt, helpful, and reasonably priced. Their technicians are always very friendly and professional. Highly recommend!

We have been with John Wayne heating and air for 20 years and would not go anywhere else. They are efficient and on time, the workers are very polite and courteous with us and are dogs. We just had a air and heat machine put in and they did a very good job. I would recommend them to anybody. And the two workers that was here Bradley and Carson were top notch guys they did their work and cleaned everything up and left nothing behind. Before they left showed us everything about the unit we needed to know.

This is a fantastic company to do business with. From start to finish I was very impressed. The work was started on the day and time I was told it would be. The two installers Bradley and Carson were terrific. They were very professional and polite and the work was done in a timely manner. I would definitely say Jon Wayne Heating and Air is a superb company.

Had to have a new AC unit and gas furnace installed in August and we are so happy we went with John Wayne. Called a few other companies for quotes and they all either didn't show up or wanted to charge nearly double what John Wayne quoted. We have a small place and they made sure we got something that worked for us instead of just upselling us to something we didn't need. Clay and Roger did the install and it went great. They were on time, clean and very respectful of our property. We haven't had a single issue since install and everything is running strong. Highly recommend these guys.

Jon Wayne Heating & Air replaced my HVAC system in less than two days. My ductwork was cleaned first and the new system was installed the next day. On both days the crew that performed the work was courteous and professional. They explained what they were doing and answered my questions every step of the way. They were respectful of my property and always wore shoe protectors when inside my house. They cleaned up when they were finished and left my property just as they found it. In addition, I greatly appreciated the fact that they scheduled and completed the entire project before Thanksgiving which allowed me to host a planned family get-together for the holiday. My new furnace is working great. I expect the new system to be far more energy efficient than the one it replaced. I can recommend Jon Wayne without reservation to anyone needing heating and/or air conditioning service.

Called Jon Wayne after furnace suddenly failed and they had a tech out within 2 hrs. Inspection showed there was a hole in heat exchanger. Definitely bad news.
Before installation they cleaned ductwork. Had total HVAC system replacment plus hot water heater. Furnace needed minor adjustment which was promply attended to the next morning.
Furnace and hot water heater working nicely. Still winter so have not had the opportunity to use AC.
Installers where courteous professionals who did a great job.

Robert was here within 15 minutes when we found out our heater stopped working, I'm one of the coolest nights of the year. The first thing he did was try to put on his shoe protectors, that in itself shows the respect and care this company has for everyone's household! He was kind, caring, stepped us through what happened and what needs to be done and most importantly? My kiddos have a warm house to sleep in tonight. We were so worried that this service call would cost us an arm and a leg, but they were very reasonably priced for an emergency call, and he even giggled when I told him we had cookies ready for him! God bless you robert, and God bless you all at John Wayne heating and cooling! Many years ago when we got our system, many people told us we would never have anything to worry about with you as our servicer, and now. We will trust you with all of our HVAC needs from now on. Thank you again Robert the 65807 24/7 night technician for John Wayne cooling and Air! I really hope your superiors see this and know how much your service to us meant, and how amazing you were! #GiveRobertARaise ❤️❤️

Dealing with Jon Wayne Heating and Air is always the best experience. We always have our maintenance done by them but this time we had the heaters and AC units replaced. Work was done quickly and efficiently and then they cleaned our air ducts. I always felt like duct cleaning was not the most necessary thing to be but the house is now 20 years old so I ok’d the job. Very nice, noticeable difference in air flow. We will always use them for our HVAC maintenance and repair!

Being part of their service plan has its ins & outs, depending on how you feel about various aspects. We've been on it for a few years, now - so here the perspective from that angle.
Customer service, having met a bun h of their crew, is always great. Response time (hen out AC died in the middle of a heatwave, so everybody was slammed, for example) rates decent to great. Their repairs are solid, too.
They do it all by the book , like how they have it diagramed in school, and use the mre solod parts whenever there's a choi e to be had.... and that's where I'd point to a slight division in thinking:
They don't present options of lesser ways and/or parts. They just hold the higher standard... and that can come at a premium. If you have the money, and you want that level - here's your team!
If you're scrimping through, watching every penny (as was with us, where it's a HUGE homeowners claim - there are plenty of ways that meet regulations, and parts that may be just acceptable but not matching everything else. So, the bid we went with was 55% of theirs.
I'm not USUALLY that way - usually happy to pay more for the best, and know it; but, in the case, we were talking a $25G difference.)
Along the way, we also had a major plumbing issue where I did bids. They were the most expensive there, as well; but marginally so ($200); but I know just enough about plumbing to have seen the value in their way of not short-cutting anything.
...SO...
I'm still with them, giving a positive review, because in the area of regular maintenance and checks, being on their plan is definately worth it; and, even with discounts, you can't win them all when bidding out projects.

If you want the bottom dollar & "it'll work", go elsewhere.
If you want a crew that says "The correct, best way - like, how they teach it in school - is done like this; and here's that cost", this, here, is your crew.

Was not able to fix my AC 😞 No fault of Zack the technician. He went above and beyond. Set an appointment for Monday to look at a new system. Got the new system the team was amazing Joel got the electric done things are working better now. Amazing experience. Update one year later a blower motor went out. They came out checked it out and ordered the parts. We waited 2 weeks then had to call them to get an update. Part still on back order. Took several calls and another week without heat. They finally came out and changed the blower type to get it working temporarily tell the parts come in. The work was done well. I just wish the communication was better this time around.

We picked Air Services based on reviews and word of mouth…And I can see why they have such a great reputation!!! From calling to schedule to follow up through the process was top notch! Javan was our technician and did a fantastic job!!!! Super friendly and extremely knowledgeable! He was able to diagnosis a tricky AC issue in a short time and get it fixed superbly! Really impressive. We also found another problem under the house that I did not even know was there… Sweating AC ducts that was leaving the crawl space damp!!! I asked for a quote and got one the same day. No pressure, super knowledgeable, friendly, on time and fair prices… what else could you ask for? We also signed up for their preventative plan. The last company we used were also great but they were not Lennox specialist so we had to change. We are very glad to have chosen Air Services. Hopefully you will have the same results we had. Great local company!!!