Appliance Repair reviews in Lincoln, Nebraska

We are in the process of building a home, so when our washing machine broke down I turned to our trusted builder (Vantage Pointe Homes) for a referral. They recommended Andy's Appliance Repair.

Our machine broke down on Sunday, the tech (Phillip) came out Monday. Upon diagnosis and the okay to move forward he ordered the part. Andy's called me Tuesday to get me on the schedule to install the part. Phillip came out today (Thursday) and our washing machine is as good as new.

Their pricing is very transparent as well, the service charge is due on their first visit. That amount is applied to the final bill.

Andy's has shown us how professional they are and have earned a customer for life.

Adam was the service tech on my job. He was polite, helpful, and professional. He reviewed the problem with my freezer with me and shared helpful tips to care for my freezer. Andy’s has a really good tech in Adam.

Bill was great. Explained the issue, his experience with the issues we had , additional costs compared to new. We will definitely ask for him if we need future service

Liked both workers who came for servicing ice maker flap. Heard a lot of info and saw mechanisms and how it worked. My husband and I were both impressed. Everyone in family are enjoying the ice! Tee hee

For this job we ended up going to a different company than Andy's because they could get to it several days earlier. Bad decision. I won't get into the details but it was a horrible experience with the other company. I learned my lesson and will stick with Andy's.

I called to set up an appointment to have a washing machine repaired. When informed of the $139 diagnostic charge, I asked what their labor rate was. They would not tell me. I set an appointment and was going to check my options out before they came, but they called me back right away to say that I had to pay the $139 fee right then, a week before my appointment. I declined their services.

Incredible service. Their lead technician Andrew is also a very cool dude to converse with. Will be using them for more things in the future, but hopefully not too many things! Would give him 10 stars if I could.

When I contacted your company I was told at least 2 weeks to come and repair my refrigerator. How was I suppose to get my 2 weeks…yes 2 weeks without a fridge. So I canceled this appointment. So I contacted another company. How dare you send me a text and want to know “how it went” today. Poor customer service.

The tech that came out to service my washer/dryer was so nice and quick, yet took the time to make sure everything worked properly once the fix was complete! Andy’s had someone out to look at it so fast compared to other repair companies we tried to contact, and were overall extremely pleasant! Will definitely be contacting them again if we ever need appliance help.

Did a great job communicating with me about when they were coming, and exactly who was coming. A nice picture was sent identifying the person. I regret not keeping the technician's name, was it Adam? I'll update if I figure it out. Got our washing machine working again. Bonus, the technician gave a few tips such as cleaning the filter, which is located underneath the machine on our Maytag. Our issue was the filter was clogged with a Covid-19 mask, as well as a bunch of change, and then that led to some water pump weakening issues. The Maytag is back up and running again, and getting the Lowe's extended warranty actually paid off, go figure. Tip on appliance warranty work in Lincoln, ask for Andy's, especially if the warranty phone worker initially sends you to that other appliance place in Lincoln that has earned a lot of 1 star reviews. In my experience the low stars for the other appliance place appear to be well earned, just as most Andy's 5 stars would appear to be deserved. Hint I cut a hole in the side of my washer so I can get to the filter without needing to tip back the washer. Course, I tipped it back when I cut into it to make sure I wasn't hitting anything I needed. Just a drill and aviation snips did the job, and I put JB weld around the cut edge so I wouldn't cut up my arm, see pics. Apparently some newer ones have the access in the front but not mine 🤣 Been cleaning out the filter every few months and I always find stuff, change, toothpicks...

Andy’s has helped us with an oven and a down draft, and both times they were quick to respond, on time, and reasonably fast on attaining parts & finishing the work. Adam was a pleasure to work with. Highly recommend!

They did warranty work for my dishwasher. The technician was fast, thorough, and polite. The office staff were helpful and friendly.

My warranty company sent Andy's out to my home for a repair. I will say the company we got our warranty through is awful. But Andy's was great, friendly, knowledgeable and did an awesome job. They knew what was wrong with my LG refrigerator immediately and what part was needed. I told the warranty company for months and months what was wrong and they still didn't listen and sent parts for something I wasn't even using. Andy's took charge, returned the parts and informed the warranty company of the issue I was tired of explaining and quickly repaired my refrigerator. Highly recommend and will definitely use in the future.

Andy's Appliance repair did a very honest and complete repair of my gas top range. It just needed proper maintenance and cleaning. I wanted to know what the repair professional had done because I had already cleaned everything and it still didn't work. After that repair, I requested that the repair professional contact me so I could learn what I had failed to do or did incorrectly. Even as busy as Andy's is, that repair professional did call me and explain what the proper remedy was. I so appreciated that extra effort and care. Andy's Appliance Repair for me all the way! We own a number of rental properties and I will use Andy's exclusively hereafter.

I've been using Andy's for years and would never call anyone else. I know I can trust them. Their technicians are knowledgeable, very professional and friendly. They always fully explain everything and give you your options. Plus you can always count on thim arriving on time. They are my "go to" for all appliance repairs!

We were VERY pleased with service from Adam who arrived quickly, was very efficient snd kind and educated us about our fridge and wisdom of whether or not to replace or repair. The news was not good, but the advice was excellent! Now we have two side by sides with the old failing one just waiting to depart. It was well worth the reasonable service for help in making a decision
Kristen and Dick

The Technician Jeremy called and asked if he could come earlier than our scheduled appointment which was great with us. Jeremy was very polite and professional and was very cautious of our wood floors. Jeremy diagnosed the issue quickly and the cost was a lot less than what we were expecting. Thank you Jeremy and Andy’s Appliance Repair. We will definitely use you again and will highly recommend Andy’s Appliance.

Andy’s was fantastic. I needed someone to figure out why my Samsung dishwasher wasn’t getting the dishes clean. I set the appointment with Andy’s and was given a time frame. The day before the appointment they told us a smaller time frame. On the day of, the technician was in communication with me and showed up at the agreed upon time. Not everyone does that, so his timeliness and communication were much appreciated. Additionally, he was friendly and explained everything in a way I could understand.

Highly recommend!! They offer a 2 hour service window. Everyone I spoke to was professional! Mike came to check our Kenmore washer which was making noises on normal cycle. He quickly found the problem and ordered parts. My service call fee was applied to the repair bill. He was on time & personable. When he returned to make the repair I asked him to check our above stove Kenmore microwave. It had stopped rotating. Again he found the part and was back in a week making the repair! The best appliance repair experience!!! Thank you! 5 stars!!!

Pretty poor experience. I feel like I've been strung out for almost 3 months and still don't have a working refrigerator.

My first visit was in June. The tech sounded confident that he solvedy issue, and the fridge seemed to work ok for a week or so, but then stopped regulating temperature again.

I had the tech return for a follow up. Told me I needed new seals with would take about a week to arrive. Sike - they took a month to arrive. So I finally get my new seals installed, fridge works ok for a few days, and now we still have the same original problem. I'll have the door closed all day and the temperature will rise up to 50 degrees.

I wouldn't leave a poor review if they could just give me my money back... But no. I spent $250 and they only want to refund me $70. And that was after waiting another week for a manager to give me a call back (they never did, I had to call them twice in the same week to speak to a manager). The manager I spoke to is named Wayne... My technician seemed like a nice enough guy, but Wayne doesn't seem to care how unsatisfied I am. Wayne still wants to charge me for the initial visit even though they misdiagnosed my issue and then strung me along for almost 3 months.

Why would I be interested in giving you more chances and waiting god knows how much longer for a solution? Just give me my money back so I can buy a working refrigerator!

EDIT - cool reply about charging me a diagnostic fee. The problem was misdiagnosed twice!

STOP SCROLLING....this is the company you want to work with!! So kind, knowledgeable, and thorough on all levels. Adam with Andy's appliance made an extremely stressful time so much easier to deal with. He went above and beyond what I was expecting to try and help me find the issue. Hopefully, my appliances continue behaving so I don't have to call any time soon, but if I do, it will definitely be Andy's!