Plumbing reviews in Lincoln, Nebraska

We wouldn't use an other plumber. Infact I will wait for them. They are phenomenal. Went from one home warranty call 6 years ago to our permanent plumber. Thanks for all you do.

I have used JTK for a major bathroom remodel and for maintenance. I found them through my home warranty company and have always had a great experience so I kept them on after the warranty ended as my go to plumber.

We use JTK plumbing for all our plumbing needs at our home and rentals always does a great job. Before I started using them I had had a different company come out told me what was wrong and what needed to be done called JTK and Jason came our and fixed it for a lot less. Thanks JTK plumbing

These dudes are awesome, I had another company come look at my kitchen sink that wasn't draining and was told my pipes were frozen, that didnt make sense to me so i got jt&k to come and they had it fixed up in a little over an hour, jt&k will be my go to plumbers from here on out

I had an amazing experience with JT&K. The plumber showed up on time, completed multiple tasks in a very short period of time (cleaned a drain and installed a replacement toilet in under about 90 minutes). Pleasure working with JT&K and I will continue to use them in the future.

JT&K Services, Inc. ("JT&K") submitted an invoice to us which included the purchase of a water heater. The price of this water heater was inadvertently paid twice by us, once as part of the larger invoice from JT&K and once as a stand alone credit card payment. We alerted JT&K to this overpayment in June of last year. At that time JT&K acknowledged the error and stated that a refund had been sent or would be sent. We never received a refund and have followed up numerous times over the past six months by telephone and email in an attempt to resolve this matter, but have been unsuccessful. JT&K now refuses to speak with us and actually hangs up on us when we call. We were a regular customer for nearly 4 years but now they are completely unresponsive and rude to us. We are a small non-profit and just want our duplicate payment back.

This is the biggest joke of a plumbing company. I will never use this company again. I was required to go through them for my insurance company. They came out in July and said they were only there to evaluate the situation and were going to take pictures. They called me about 5 days later and tried to tell me the only thing they could do is unclog the drains. Ummm no. The water pressure needs to be fixed in the bath tub and the heat. They said they were not going to fix those issues. I called the American first back and they said there is no reason for them not to fix it and they would send an email. Two weeks went by I never heard anything. I called the insurance company and asked them what was going on. They said they would send a different company and call me back. Two more weeks go by and nothing. I called them again and they said this plumbing company had to come back out. So finally last Friday they came back out to say they were only going to unclog the drains. They refused to do what I paid them to do. They are a disgrace of a plumbing company.

SO much better than the bigger places around Lincoln. Really kind on phone and helpful and very willing to discuss and show transparency in person. Much better pricing with all of the tools.
So glad a friend recommended.

JT & K were contracted by my home owner's warranty. They called me promptly to set up an appointment. They were willing to come same day.

They called when they were on the way. Arrived promptly. They were friendly and professional. They clearly explained to me what they were going to do and how they were going to do it. After they finished they again explained what was done. The entire time they were very friendly and personable.

I will definitely be calling them for my plumbing needs once my warranty has expired.

They were a contractor with American Home Shield warranty. I sent request and was called within hours. Woman on phone was professional and helpful. Gentleman came out the next day and did a great job. One of the jobs needed to be pre-approved from AHS so he took pictures and sent it in. Was approved in just a few days and got a call they could come fix it that day. Wonderful service! Thanks again!

JT&K came in front of our house to work on some underground pipes presumably for the city. Without asking they took the liberty of laying their equipment on our lawn, blocking our driveway and of course, coming up to our house to unravel and use our hose. I wouldn't be leaving this review if some common courtesy was employed and we would of just be informed or been asked.
**EDIT: I DID in fact make sure to talk to everyone in the household and we were ONLY informed that the water would be shut off until the afternoon due to work on the street. Nothing about the blocking the driveway, using our lawn as equipment holding or to use our water freely. A reply by the owner assuming zero responsibility by way of gaslighting only shows this company's way of conducting business.

We had them come out to fix a leak in our bathtub dripping through our ceiling twice now. The first time we patched up the ceiling and it leaked through our repairs, luckily we kept it open this time. They haven't called me back after weeks of me leaving multiple voicemails because they don't answer their phones.

Edit: Responding to the owner's reply because I received no call backs. Added in photos of my call log for the past month to prove they're lying.

JT & K Services was selected when filing a home warranty service request. I was contacted within 24 hours of the service request and they were able to come out within the next 2 days. Just a broken cartridge so no real rush as we were able to still turn on water and shower just with reversed controls. They came out after contacting us to give us heads up and where able to fix the issue, answer questions that we had. Very polite and would recommend to other home owners if you are able to choose your service company.

Complete waste of my time! I submitted a request through our Home Warranty to come inspect the water heater because we had no hot water. They were very responsive and came to look at it that day and told me I needed a new water heater. Great! No complaints from my end. They collected a $100 service fee and told me they would set up everything with the home warranty and I should hear back from them in 3 days. After 5 days of nothing, I called our Home Warranty provider and asked if they would follow up with the request. They put in a ticket to follow up with JT & K Services every day until it was resolved. After zero response for 2 more weeks, I follow up again to see what the deal was. The Home Warranty company informed me they had called EVERY DAY to follow up with them. JT & K never answered the phone and never returned their phone call. Basically they avoided the Home Warranty company like the Black Plaque

I told the Home Warranty I wanted a new plumber. So we had to start the whole process again, ugh! Luckily the next plumbing company came out, did the inspection, ordered a new water heater and installed it in only 3 days. To recap, I wasted 3 weeks waiting for JT & K Services to come fix our water heater.

On a side note, JT & K Services told me what they recommended needed to be fixed when replacing the water heater (piping, fittings, vent, etc). I told the 2nd plumber what JT & K told me, and they said all of that was unnecessary and that JT & K was probably adding more work for themselves because it was a Home Warranty call.

Save yourself some time & frustration & walk away.

They are rude, they don't care about your problems and don't particularly care about getting too you urgently. I don't usually leave reviews, but if you are looking for a plumber and need one on the same week, they can't help you. And if you want to be talked to like a child, go ahead and give them a call. There are tons of plumbers out there. Go with one that actually values customer service.

Response: I appreciate your well wishes. Had this been the type of interaction I had when dealing with the woman on the phone, I would have probably just waited the five days. My main issue was her attitude. But, I have to say I'm grateful in the end because it prompted me to call another plumber. John Henry's was able to come out and fix all the issues within HOURS while working with the insurance company AND being incredible friendly. Customer service is important. I wish your company the best of luck, but in the future hope that you can approach each customer with a little more empathy and not treat them like just another appointment. I've never written a bad review before, so I hope you understand that this wasn't done lightly.

They have helped us out several times. Every time, they have done great work. Lets face it usually when you call a plumber you really do not want to, you have to. So its great when they can come out that day or within a day or so. That is slways the case with them. The make the whole appointment painless. Very responsible prices also. Last apt. We needed a new water heater our was leaking. Told them the situation. They sent someone that day to figure out what was wrong. Came the very next day and did the work.

Travis came out to replace our kitchen faucet. He took the time to explain and show everything to my wife and answered all her questions.

Working with JT&K has been nothing but a nightmare. After a service call that resulted in an inaccurate diagnosis and their technician saying “beats me” when I asked them what we could do next after I realized their was still an active water leak after they left my property, the last straw was being yelled at by the woman who handles their customer service. I’m now left with an unrepaired hole they cut into my wall and an ongoing water leak. Do NOT recommend.

When I called with my emergency (water tank old & quit working) Tami had Jason stop by to take a look within the hour. He determined it needed to be replaced. A quote was sent and they were able to install the next day. The workers were prompt, friendly and very efficient. I would highly recommend their services. Affordable and true to their word.

I had to use them because my home warranty chose them. They installed a water heater. However, while bringing in the water heater they broke my garage door. The installer raised the door past a certain point and knocked it off track. Tammy the owner does a horrible job at customer service. She continues to blame us and saying that the door was already like that: the door wouldn’t have even opened if it was already like that. My garage door can’t be raised or lowered now. If you can choose a plumber don’t go with this company. Lots of other plumbing companies that can do what they do. This is the 2nd time I have had an issue with them.

Very helpful and friendly!