Appliance Repair reviews in Omaha, Nebraska

Great service and will use them again for appliance repair. The tech was friendly, smart, and a great communicator. Costs seemed in line and not over-priced. Would highly recommend!

We had a great experience with Andy's! Although they didn't fix our refrigerator, our tech diagnosed it quickly and had suggestions to prevent the problem from getting worse. He was honest and straightforward which I really appreciated. We will definitely use them in the future!

Couldn't have asked for a more efficient repair. The service tech Adam had an upbeat and pleasant personality--a pleasure to have come to do the work

Andy's came out to look at our fridge. It was leaking water out of the front corner. The tech didn't pull the fridge out, didn't take anything apart except the bottom dust plate. He said the problem was dirt clogging the system underneath and it just needed cleaning. I explained that we just moved in three weeks ago and the previous owner never had this issue. He insisted that it was a cleaning issue and proceeded to vacuum to all the gunk underneath. To be fair, it was very dirty. The tech said that should fix the issue and left. The same day another puddle showed up next to the fridge. I called Andy's back and they said nobody can come out for another four days. I asked if I could get a refund for my service call since nothing was done to fix the issue and was promptly told "no". Hard to trust a company that doesn't stand by their work.

Iwas very happy! Demetriusdid a killer job fixingour totally frozen up freezer in about an hour. Will definitely call Andy's for my next appliance repair.

Alex was the service technician and I was totally impressed by his knowledge and professionalism.
He stuck with the issue until it was 100% resolved. Thanks Alex

I love working with Andy’s Appliance. They have incredible customer service, they always call prior to appointments and are quick to diagnose and fix the problem. Highly recommend them for any appliance repair.

Andy's was on time and efficient. Costs were clearly communicated. The new ice maker has been working well. Thanks for the service!

My washing machine was giving error codes that I could not figure out how to fix. Andy's was able to diagnose, order the parts, quickly repair and my washing machine is back up and running!

Technician was knowledgeable. Could not get to the root of the problem at the time of the visit. We have 30 days to call them back if we cannot go a different route to resolve the problem with the ice maker.

The repairman was able to fit me in to his schedule promptly. He was punctual. He discussed my options for fridge repair. I knew the costs involved beforehand. All in all, great service.

I absolutely would not trust Andy's. I originally called 8/2 when my fridge failed but wasn't able to schedule my appointment until 8/4 for 8/6. In the span of trying to figure out appointment details, I had spoken with reps more than one time providing details that I have Frigidaire side by side fridge/freezer units in my home with a trim kit. I ultimately scheduled online and provided model/serial numbers as well. Unfortunately I had to reschedule my appointment from 8/6 to 8/12 due to flooring contractors working in my home and the inability to work around each other.

Fast forward to today, the tech shows up to our home and at the very beginning of the appointment, I mention that we have removed part of the trim kit for the fridge but were unable to get the bracket off to remove the fridge side only and that he might have more specialized tools to get the job done. He doesn't say anything to that comment and proceeds with the visit evaluating the fridge through the inside only.

He makes his diagnosis and then tells my husband and I that it will take $2k to fix but the catch is it wasn't until TODAY at the very end of my service visit that the technician or ANYONE from Andy's took the time to tell my husband and I that they will not uninstall or reinstall my fridge/freezer units due to liability for wall/floor damages. Keep in mind my earlier comment about speaking with the office and providing the model/serial number PRIOR to this visit so they knew what they were walking into today upon beginning the appointment.

To add to the disappointment, they don't have any recommendations for contractors or handyman services that they recommend to complete the work.

I informed the manager (Wayne) that I was very disappointed that this information was not provided up front to allow my husband and I to shop around for another company who will do all of the work and was met with either very defensive or dismissive comments/excuses primarily related to not wanting to be liable for any potential home damage.... Don't companies have insurance for this exact reason? Additionally he said I'd be hard pressed to find a company in the metro who would be willing to take on such work due to the potential for damages.... Funny because in the hour time frame in which I initially called Andy's after the appointment until Wayne called me back, I had already found another company who will complete all the work and booked with them.

Ultimately it seems very sketchy that an appliance repair company wouldn't be upfront about any of this until the very end of the appointment and when met with that disappointment/concern tell you they won't do anything to rectify the situation because the service fee charged was for their drive time/evaluation and written estimate which was completely negated by the information provided in the very last 2 minutes of the appointment. Having Andy's come out was a COMPLETE WASTE of $150.

UPDATE:

Received a call 8/19 at 11am from Eric at Andy’s offering me a refund in exchange for removal of my negative review (above). After speaking with my husband, we reluctantly removed the review, just wanting this saga with Andy’s to be over with. However it has now been over a week and there is no refund to be seen from this sketchy company. I reached out to the same manager who offered the refund and was simply told “once it leaves our bank account it’s out of our control, check with your financial institution.” To which, they say there is no pending refund at all.

Thankfully, I submitted a dispute with my credit card company and ended up winning the dispute so at the end of the day, we did get our money back but stay will stay far far away from Andy’s.

We did not have a great experience. It took over 45 days and 5+ visits to have our microwave fixed. Throughout this process the oven stopped working (combo unit) and was without a microwave and oven for several weeks. The techs were nice and scheduling was executed for the times I was told but with a family of 5 this was extremely frustrating.

Refrigerator kept tripping circuit breaker. Needed to have someone look at to determine cause and if unit needed replaced. You were booked up until the following week. We found another service company to look at, so did not need your service.

I've used Andy's on prior appliance malfunctions. I live in an area with extreme hard water and have had to replace my dishwasher twice in 10 years. They helped me keep my dishwasher limping along for an additional two years.

They are my first call whenever I need assistance with an appliance. They're excellent

Called Andy's Appliance Repair after struggling with another company for darn near a year on a built-in refrigerator and Nathan diagnosed the issue, orders the necessary parts and returned a week later to get it running like new. Such a refreshing experience! That you Nathan with Andy's

Very satisfied with the ease of getting an appointment, tracking when technician would arrive and the absolute professionalism of Jacob, who fixed my refrigerator problem promptly. I could not be a happier customer - and I now know where my first call is going if I have appliance issues in the future!

had Dave out to fix our ice maker that would drop crushed ice--very knowledgable about what the problem was, and had it fixed within the week- even with 7 inches of snow on the ground! They are our go-to for appliance repairs!

Adam did great work repairimg the circulation blower motor on my GE Fridge..as usual. Highly recommend!

Came prepared, explained what was needed, repaired, cleaned up after the work was done. Courteous, kind and carrying. Great price, punctuality, professionalism and thoroughness. We recommend Andy’s Appliance Repair to our family and friends. We have for years.

Alex, our Andy’s Appliance repairman, has made 3 trips to our home in the past couple of months, to figure out problems with 3 different appliances — our dishwasher, our built-in microwave, and our dryer. Alex is a rockstar! None of them defeated Alex! Seriously, the service has been great, and we are so happy to have found Andy’s. I wouldn’t hesitate to recommend them to everyone!