House Cleaning reviews in Omaha, Nebraska

Unprofessional. I would not recommend this company based on the abysmal quality of work received over the duration of 6 months as well as the lack of communication and professionalism from the owner to handle any business matter.

My first review was an absolute 5 star based on the exceptional scheduling experience and quality of the service, but cleaning quality dropped significantly after the first view visits. Concerning our monthly services, the office staff was polite, professional, and attentive on the phone and through email. After a few months of service we noticed a sharp decrease in quality, and it just kept going all down hill. From coming home to a still dirty house that was treated as a rush-job, to coming home and finding my wood floor ruined from spilled harsh chemical. I could handle all of this, but the final straw was the way in which the owner Kris handled the situation. More accurately, neglected to handle. I worked with a receptionist on how to go about fixing the floors, I documented the damages, contacted, scheduled, and received 3 separate quotes, and during the 8 months it took to get this reconciled not once did I hear from the owner. Which I repeatedly requested during the process so we could figure out how to handle the issue. After submitting my estimates to the Cleaning Ninjas, I still did not hear back from the owner for over a month. I finally delegated through the Better Business Bureau, and within the following week their insurance adjuster called me to finalize. Still never heard back from the owner.

Extremely Disappointed – No Integrity, Took Advantage of My Trust

I hired Cleaning Ninjas for a move-out clean since I was no longer in the area, and unfortunately, they completely took advantage of the situation. Their quote sounded promising, with a list of services that included:

-Vacuuming all carpeted and hard surfaces, plus mopping floors

-Dusting

-Cleaning bathrooms (including "hand-washing the floors")

-Cleaning the kitchen and laundry room

I paid nearly $400, only to hear from my realtor that the only thing that may have been done was vacuuming. Dust was still visible on blinds, the floors clearly hadn’t been mopped, and the tubs hadn’t been touched.

I called to address the issue, and Samantha (the coordinator) was able to send the same team back out—but there was still no offer of a refund or real accountability. I was told this was their “best” cleaning crew, which made the situation even more frustrating.

The lack of integrity and follow-through turned an already stressful move into a worse experience.

Take your business elsewhere as I would not recommend Cleaning Ninjas to anyone looking for honest, professional cleaning services. Very disappointing from start to finish.

The Ninjas have worked for me for three years. They have been the best partners in keeping our house clean for parties and day to day living.

We first employed them for a really tough job three years ago. Our house was filthy after weeks of demolition and remodeling. A fine plaster demolition dust had settled on the floor. In the humidity of spring, the plaster dust combined with the sawdust and formed a cement-like residue along the edges where the floors meet the walls. This demolition crust was thick all over the floors, the counter, the mantel and even the vertical walls. The chandelier suspension chains were thickly covered. Patches of grout from tile workers were beyond my abilities to clear. The bathroom was the crew’s staging area and it had ground in grit. The crust was worse in the shower where the plaster dust immediately bonded with water.

The Ninjas came to our home and left it brilliant! The floors were clean and polished. The chandeliers were like new, and the lights were bright. The splattered grout was gone. The rear hallway had been especially filthy from dust on the walls and grime on the floor from months of comings and goings by various work crews. The Ninjas left that area bright white. The calcium buildup on sinks and in showers was cleared. This was the perfect conclusion and recovery from remodeling. We learned that the Ninjas can handle big jobs and leave a spotless home.

Since then, we employ them monthly to refresh the beautiful house that they restored. We schedule parties around their visits to share our beautiful home with friends. I literally cannot imagine life without the Cleaning Ninjas.

Intisar and Lauren did a great job. They are very thorough and detail oriented. Very pleased with your service.

First time using Cleaning Authority. It was a great experience!. The ladies Dan sent over were thorough and professional!!

This service is consistent in its thoroughness and excellence. I am very happy with The Cleaning Authority team.

They were very awesome. This is a great company with great employees. I simply cannot praise them enough; they were respectful and did a beautiful job in cleaning our apartment. I definite recommend them.

The Cleaning Authority did an excellent job, everything looks spotless and refreshed. Professional, thorough and easy to work with. Highly recommend!

This cleaning service has been such a blessing to our household. Malaysia and Yamilka are always so thorough and friendly, we appreciate all their help around the house!

Great job!!

Very good job.

Great service and friendly staff!

What a delight is is to walk into my house after work! Everything is clean, shiny, and dust-free! They dust every ledge and make my countertops shine! And I can't resist mentioning fluffy my carpets look! I'd give more than five stars if I could!

What a fantastic job! How have we survived without them? Thank you so much!

Lauren and Claudia did such an amazing job cleaning the house!

The Cleaning Authority does SUCH an outstanding job cleaning my home. The level of detail that they get is mind boggling. Things I cannot get fully clean on my own they somehow make sparkle. I also love their unique deep clean rotation system. They are efficient and my whole home still gets deep cleaned every month! Cannot recommend enough. 10/10.

The owner is great at communication and making sure everything runs smoothly.
The cleaners are fast and efficient. We are so pleased we hired them!

Very happy with the work done. They left the ways looking and smelling very good. They were professional and courteous.

This team does a great job. Efficient,quick and through. Worth every penny!

The ladies were professional and very quick. Each knew their tasks and performed them without directions from the team leader. Lauren and her team always do a GREAT job.

This crew is so good at what they do! I’m very happy with how my home looks and highly recommend The Cleaning Authority