Appliance Repair reviews in Las Vegas, Nevada

I received an Email sent at 03:10 am stating that my service appointment was for today, March 4 between 11:00 and 14:00. I did not make this appointment. I chatted with James at 6:50 and he cancelled the appointment.
At 7:53 I received a text message from the tech saying that they were on the way for the 10 to 2 appointments. At 9:24 i replied to the tech to say again I did not make the appointment and to cancel.
So the system did not accept the cancel from James, and I had to repeat the cancellation process..
First I did not make the appointment.
Second the day of appointment notice could have cost me money if I did not have time to notice it in the morning.
Third the cancellation system did not work.

James was very polite and professional.

James a supposed "5 Star" team member never showed up to our house and then proceeded to send statements and billing invoices via email for services that were never done. He included on the invoice "closed" and "denied". Service Sucked! So annoyed at what happened today as we lost time off from work for repairs that never happened! No star rating for the worst service!

I called sears to help with the AC repair. The technician came and sat in the driveway for 15 mins. Then he rang the doorbell and went back to his car. I walked out to his car to speak to him and then he said he is not going to service the AC. The technician name was Alex. PLEASE AVOID SEARS APPLIANCE REPAIR services. They are extraordinarily lazy.

Update: Sears responded to the review; but when the number was called; they just continued to ignore the matter and offered no assistance of any kind. STAY AWAY FROM SEARS APPLIANCE REPAIR AT ALL COSTS.

Ridiculous experience with Sears. Used them many years ago and they used to be good. Way overpriced now. My fridge is still not cooling. Paid over $600 for 1 small part. Can’t speak to a human in the phone. They tie you in with the ridiculous $139 service call fee. Horrible company.

Our experience is James detected the problem offered suggestion as to what needed to be done. But our refrigerator was not properly put back together and we now have a water leak where it was taken apart. I called sears to have rep come back to fix the problem but as of 1:30 no sign of rep returning to fix the problem he caused.it is now 5:00 and sears has not been able to contact the service rep. They tell me he doesn’t take their call. Now I have until 7:00 pm for another person to be sent out or first thing tomorrow morning 11/17. But I still have a leaking refrigerator. Wow what a difference. James came today to check on my leaking water valve and tightened the valve. He discussed with me the working of my osmosis system and what I should do to correct its pressure system. Learned a lot and will follow up changing out my filters. A much better service presentation from James.

Ricky came out to service my washer and dryer, and he was absolutely amazing, he went way above and beyond what he was supposed to do however, I only gave a three star because at the end of his job he was trying to close it out on his phone and it was not allowing him to do it that probably took an hour, not to mention the tons and tons of emails. I keep getting from Sears the last one was saying that my job was canceled I never canceled my job.

James was very helpful, professional and thorough. It was a pleasure to have him fix our refrigerator and add other appliances to the warranty list. Thank you!

Cristian is THE best. I dispatched him for a 2nd opinion. My laundry set is 25yo Maytag Magic Chef. After admitting he's never seen these units before, he was quick to diagnose what failed and how to fix it. It was pretty labour intensive to scrub out 25 years of build up as the motor still works like a champ. Btw....I had initially called my home warranty AHS. That technician assumed what part needed replacement however no longer available. It's a huge relief the washer is now working great. Saved me a big expense.

The technician arrived at the time that was confirmed with me.
He fixed the issue with my microwave
Very satisfied
I always call Sears. Reliable and knowledgeable
It’s worth calling them

Great communication! Workers were professional, knowledgeable and quite efficient. My furnace is now providing heat. I am a happy customer.

Wish you weren’t limiting me to five stars!
Jim was fabulous. Friendly, fully explained services, and gave me helpful tips as well. HIGHLY RECOMMEND!!!

James is great! He fixed our washer and gave helpful tips. He's always polite and in a good mood!

I was not there but my Daughter & her Husband said Raymond (Ray) was great although he said the repairs could not be made to the dishwasher as the computer part is no longer available. Received discount on the price because I bought a 1 year contract so this service call “price” was great!

Serviceman stayed in touch prior to arrival and did arrive on time. He was courteous and obviously knowledgeable. He took care of our issue, cleaned up the work space, shared some insight into our dryer use.

The gentleman that came to my home from Joe's Home Appliance Repair Service, Danail Yordanov, was excellent. He was punctual and very Knowledgeable. I was contemplating just buying a new refrigerator. But in speaking with him, knowing he had the needed compressor in his truck, and could do the repair, right then and there, was a huge plus. He left no mess behind. Did the work quickly and efficiently. (He was easy on the eyes as well). I would definitely recommend anyone in need of an assessment or repair on their existing refrigerator, to call Joe's Home Appliance Repair. Fair and reasonable prices, with excellent service. Cost of diagnostics was applied to the repair cost. I highly recommend the technician, Danail Yordanov, and the company as a whole. I have an LG french door stainless refrigerator. And I'm sure I'll have it for another 10+ years, thanks to them!!

thank you for the great service, please don't be late next time

Great service he fix our oven

High-quality repair with great attention to detail.

They exceeded my expectations.

Smooth process and excellent outcome.