HVAC reviews in Las Vegas, Nevada

Placed a claim via my home warranty 3/14 for a leaking garbage disposal and a leaking tub spout. Got a same day appointment. They sent their plumber Art, and he promptly took care of both issues. Very smooth process all around. Thank you, Art and Thank you 5 Star.

Art was an amazing plumber!

5 Star Home Services saved the day!

I recommend them to anyone in the Las Vegas Valley

Got 5 Star through my home warranty. Made appointment promptly. Technician Enrique arrived on time, was very personable and professional. Had my kitchen sink unclogged and running smooth. Gave me some suggestions on keeping drains clean. I am so very pleased with 5 Star. Thank you

My experience with 5 Star was exemplary. We were able to get a same day appointment to deal with some plumbing issues. Our assigned technician Art did an amazing job. He explained everything (including some things I was unaware of) and offered me a couple of options on resolving the issue, which he was able to do effectively. I would most certainly call them again if needed.

The whole process was choppy. While the tech that came out was very kind, I feel like the business as a whole has some work to do. They said they needed to order a part and could finish the next day. Every day the part was attempting delivery and no one was there to accept the package. It took almost a week for them to get back out to us and finish the job. And all the while, no updates on their end to call me or tell me anything. I was calling THEM every day to see what the news was. And our home warranty Communications with them was miscommunicated as well. I was getting 2 different stories from each company of what was going on with my hot water heater. Including services that were never talked about that were on the inclusion list for servicing. I was ticked.

Robert has been doing air condition services for me at 361 Bradford Dr. in Henderson for many years. I see him twice a year always smiling , very pleasant and very talented. My air condition is over 35 years old, it is still working and that will tell you how good he took care of these two air conditions. I can’t step on a ladder to change the filter he takes care of it for me. My family and friends don’t believe these are the originals air conditioners that came with the house. He told me he tells his customers about my air conditions age. If we take care of it regularly with a good technician like Robert and 5 Star technicians before him, it will last a long time. Thank you

Omg Argo was the best. Nice kind knowledgeable and quick. Fixed my garbage disposal. I can’t say enough. Use these guys

Garry was on time, kept me updated with the process, was professional and helpful, and just an all around good man. I appreciate the hard work and look forward to a warm shower at home.

I would highly recommend and use again if needed.

oh lord !! cannot thank enough these guys specially the technician that come to save us from the hot weather , they took a fast responso and order the parts and even they scheduled me asap so we can have cool air ,thank you so much from all my family , we recommended 100% these company.
ps if you have home warranty it will be take longer then usually cause those companies want cheap.

Art was an excellent tech. He was the 4th plumber to come out. The first three couldn't figure out how to unclog our pipes. He took a few minutes to think on it, and problem solved.

I had a fantastic experience with 5 Star Home Services Inc. Enrique came to fix my master shower, and I couldn’t be happier with his work. He was professional, kind, and an absolute pleasure to have in my home. He took the time to explain the issue and ensured everything was fixed perfectly. It’s rare to find such excellent customer service, and I highly recommend Enrique and 5 Star Home Services Inc. for anyone in need of plumbing services!

Argo from the plumbing Dept. and Robert from A/C are both at the top level of experience, professionalism, attention to detail
with thorough repairs that are done correctly the first time and with and a great clean up follow through. I currently use American Home Shield and I would not allow any of the other "so called" journeymen into our home. This company is the "only one" to request in my opinion "in or out of warranty." Great job done always!

Argisht is an absolute master at everything he does. He was quick, meticulous, and professional. He took the time to explain everything clearly, worked efficiently, and left everything spotless. It’s rare to find someone who is both excellent at what they do and genuinely caring toward their customers. We’re so grateful for his help and couldn’t recommend him and this company more!

Scheduling was pretty good. The installer came out and was very nice and professional. The water heater was pretty big so he needed to call help. When I came home, they had finished but unfortunately it looks like the water heater fell and hit the wall. Not a huge problem, accidents happen.

Multiple calls and emails have gone unanswered.

Jonathan Roberts from 5 Star Home Services came out to inspect and replace a leaking water heater. This man is very knowledgeable and professional in the work he performs. He did a phenomenal job and did it right this first time. Thank you very much for your work sir.

Art is very professional, intelligent with his work. Knows what to do and does the work fast. We are very pleased. No more leaks in the Manoblock. No need to replace the whole system. Just have to replace 1 piece and the leak stops. Highly recommended. Thank you.

I had a hot water heater burst, so I called American Home Shield (my home warranty). They only covered some of the replacement of the hot water heater, but a second company had to come out to remove mold supposedly, so they tore into the bathroom walls. I was told the insurance company claim was approved before they started tearing into walls. That company came back to get their equipment a few days later, but when I asked when they were finishing the project to put my bathroom back together, they said it was not their problem and it was actually this 3rd construction company that would be doing the work. I had never spoken to this third company and did not even know that a 3rd company was involved in this project. After several days of trying to get something scheduled, I received an email on 7/27/22 stating that they would not be completing the work and I needed to figure it out. I still have a giant hole in the closet & the bathroom, and there is no sink or anything put back together in the bathroom. This is unacceptable for a business to agree to work, state that the insurance company claim was fine, and then just not complete the work. I paid this company $999 for the completion of this service, and it has not actually been completed. It is unacceptable to collect money from me and the home warranty company without the job actually being completed. I want to ensure that others are aware of this scam across these 3 companies.

We had a good experience with 5 Star. The tech did a great job installing our new water softener. He was professional, clean and courteous, and did a great job!

Kind of a weird layout, staff is cool, actually staff was really professional and friendly. Building could use more of an address on it, well, in a more visible location, it’s like the color of the building, blends in.

We submitted a claim through our home warranty company (American Home Shield) on a Tuesday evening for our AC being out. By Wednesday morning, I had to call 5 Star Home Services myself to schedule an appointment—they never contacted me first.

The technician showed up late Wednesday afternoon, spent about 8 minutes on the roof, came down, said the system was frozen, shut it off, and told us to call back for a follow-up. They did not return until Friday late afternoon, and that visit was no better. The tech was on the roof for only about 9 minutes total (including climbing up and down the ladder) before telling my husband that the compressor was bad and that it would take over a week to get a replacement. His “solution” was to suggest that we either buy a new compressor for $3,500–$4,000 or just replace the entire AC system.

We were very concerned with how little time was spent actually diagnosing the unit. How can anyone truly check an AC system so quickly? Given the Las Vegas heat and the long wait we were told to expect without AC, we decided to get a second opinion from a reputable company we trusted.

That company’s tech took his time, thoroughly tested everything, and found that the real issue was a faulty thermostat and dirty coils—NOT the compressor. Within two hours, our AC was up and running perfectly. He even provided video and test results proving the compressor was in good condition.

It’s clear that 5 Star Home Services either misdiagnosed or attempted to upsell us on unnecessary and very costly repairs. For that reason, I cannot recommend them. If we had trusted their word, we would have been out thousands of dollars for no reason.

My water heater was leaking and my home warranty dispatched this company. They sent a technician that kept calling me “my boy” like he was a teenage gang banger (50 yrs old man!). I was expecting to have my water heater replaced (still under warranty) but the technician said the leak was from the valve and he could fix it. He also acknowledged that my water pan failed because it was not big enough and the pipe to it also failed as water did not flow out of it. Rather, the water overflows over the top of the pan. Enrique said the water heater would need to be replaced if the water pan is replaced. I asked him to request this in the work order he submits to home warranty. He refused. Rather than explaining eligible criteria to the customer, Enrique was confrontational and continued to call me “my boy.” He then began complaining that home warranty only pays him for one hour and he was not going to diagnose it further. I reminded Enrique that he had only been at my residence for 15 minutes. He installed the valve, did NOT turn on the control pilot, did NOT turn on the gas line, did NOT test to see if hot water was working, provided no instructions and he left. The company scheduled another technician, Argo, to complete the job because I I was unhappy with Enrique’s poor customer service.The company’s other representative and management appeared to be reasonable, but I am still feeling stressed because of Enrique. I will not use this company again, unless Enrique no longer works there