HVAC reviews in North Las Vegas, Nevada

I wanted to share my positive experience with Hayes Brothers Home Heating & Air Conditioning after seeing some of the reviews. As a new homeowner, I needed some follow-up furnace repair work after moving in. The company handled all the minor issues quickly, and the communication was excellent throughout the process. The office staff were friendly and helpful whenever I called. Nathaniel came out to check on the furnace repairs I needed and was always polite and knowledgeable, making sure I understood what was going on. When I had a concern about my furnace right before a holiday, Barry responded quickly, fixed the problem, and gave me helpful advice on future maintenance. Their team really knows their stuff and made me feel confident about the work being done. I plan to keep using their services for any future heating and air conditioning needs. As a new homeowner, having reliable furnace repair and maintenance is important, especially in Nevada where the weather can get pretty hot and you want your HVAC system running smoothly. I highly recommend this company for anyone needing furnace repair or related services.

Jose and Roci are amazing!

the customer service is really good, their work is fast and clean and the prices are very accessible, totally recommended

Great deals on used appliances and excellent employees bilingual english and spanish. Also they service and do delivery as well.

Jose is so amazing! Professional, kind and extremely well versed in the industry. He has helped keep my food truck appliances and electrical in great shape and I have enjoyed doing business with him.

If your looking for fast a reasonable service the ac guys are who you want to call i had multiple companies out who could not figure out the issue with my water source unit. Jasmine in the office was prompt and had a technician by the name of ty out to my home later that day. And we had heat shortly after his arrival.

I am very happy with the service. They first came and gave me a honest assessment along with reasonable estimate. And he showed me pictures.
Aquote from Hawthrown i received before The AC Guys, That tech wanted to replace the whole unit $3000 to $4000 even though the unit appeared fairly new and was only a year old.
" Dont call them they will lie and try to rip you off!"
It did take of bit of rescheduling to get the work done. And they still haven't cashed the check I gave them over to weeks ago.,
Otherwise my tech Trey was friendly, professional and got my swamp
cooler working.
I will recommend them to everyone,

Horrible! I had a 6 hour appt window, they stated that because I didn't answer the tech's call (I was away from my phone) or call back within 5 minutes (it was 12 minutes) they cancelled my appointment! All the while my husband had taken off work early to be at the house and was patiently waiting for the tech to show up. They claimed that many times people aren't at home, so they don't send techs if they can't confirm someone is home. Really? So I pay the price of other people that don't hold their appt? This is pure and simple greed. They are so concerned that somebody won't be there, which would mean they couldn't charge for the repair, that they have lost the basics of good customer service. The text they sent stating the tech was on his way made no mention of having to call back. She argued that I was told the tech would call, which I was and I feel is pretty standard operating procedure. They key is they didn't say I had to ANSWER and tell him I was home for him to come. To me, that was why I had an appointment. I'm all for businesses having procedures and standards, but they need to be clearly conveyed so everybody is on the same page. They put me in a bind and didn't care whatsoever. She told me I could reschedule for 6 days later. They must have too much business, go to a smaller company that cares about keeping customers happy. I also filed a formal complaint with American Home Shield so they know how the contractor they are funneling business to treats its customers.

Art was friendly and professional! On time and such a pleasure to work with! Taylor I spoke with for the appointment was really patient kind! Great company, fixed my heat quickly!

Thanks so much to Taylor and Tony with the A/C Guys .i was out of town when my A.C. went out .Came home to a very hot house. The A/C Guys had Tony come out immediately thanks for the great customer service. Would recommend the A/C Guys for all your air conditioning needs.

Thank you AC Guys, we had our unit go down and thanks to Taylor in the office, Tony came out quickly and helped us to get our unit back up. Staff is always kind and helpful. Thank you for being a reliable resource in this desert heat!

A/C Guys Heating & Cooling, has Absolutely “NO” Integrity!! The most dishonest company I have ever dealt with!! “Be Aware””!! This company came out to do a basic service, however they damaged the roof!! Not only did they “NOT” mention it, they ATTEMPTED to COVER it UP!! And when I spoke to manager, he said he’d take care of it!! He lied!! Please, “DON’T USE this Company- A/C Guys Heating & Cooling!!

Tony was prompt, knowledgeable and efficient. He saved us the 13,000$ another company wanted us to spend. I will only use this company from now on. Taylor in the office is also very pleasant and efficient!

I am extremely unhappy with the service of this company.

I have a home warranty and I called them because my downstairs A/C was not working properly. As of today, they have been to my home 4 times! The first two times, we found out on the third visit, that the tech had been working on the wrong A/C the entire time. On that third visit, the new tech finished working on the WRONG unit and asked my husband to call the home warranty for a get a new work order for the A/C we actually wanted fixed.

Then on the forth visit, they FINALLY cracked open the correct A/C and the tech informs us that we need to pay out of our pockets $400 for a cleaning before he can even test it! What?!!!

So it has been almost a month and we have one A/C that did not need fixing fixed and the A/C we actually called about is not fixed at all. I am not sure if they are trying to scam me or not but it sure feels like they are.

Needless to say, I have asked the home warranty company not to send them back. Hope the next company is better than these guys.

My appt was accidentally cancelled, so the next appt 2 days later with ac guys. Tony was his name. He came as early as he could change my compressor everything was covered by warranty. He was nice, efficient, and quick. I will definitely want Tony for service if I need it (hope not)everytime.

called the ac guys as my home warranty assigned them to my claim. office staff said they can have someone out later that day. I was pleased with the response time and with the tech that arrived to service my appliances! I would recommend them to all my family and friends.

I used the AC guys once and will never use anyone else beside them. They are top notch the customer service from both Taylor and Ron made me feel like I was important. I am so glad I found a company as competent as them who offer quality service at reasonable prices! Thank you AC Guys.

Heater stopped working in my home, it’s been freezing in here, called The AC Guys, Office staff was very pleasant and helpful. Got me on the schedule right away. technician came out and was very knowledgeable. Explained my problem and promptly made the repair. Would definitely recommend this company to all my friends and family.

I would highly recommend using the ac guys for appliance repairs. No complaints from me from the time I spoke to Taylor on the phone, until the time Tony, the technician who performed the repair was finished. I was pleasantly surprised with the pricing too......Would definitely call them again.

I have been waiting for over two months for the AC Guys to fix my washer. They have been out to my house 4 times and failed each time telling me they need to order parts when their attempt failed. They have told me the parts are on order three times in 3 weeks and on the fourth week the representative tells me the parts have not been ordered by the warranty company. Promised call backs with information... no call back. There are 4 electrical parts to this washer... 4.
e-mails never returned... no communication.... leaving before the washer has finished the cycle assuming it will work... it doesn't and weeks pass. The tradesman is a good and honorable but the follow up really sucks.

This AC company is by far the BEST one in vegas.. not only do they genuinely care about their customers! They go above and beyond to make sure that my family and I had heat this winter! Danny and Christopher the owners are the most polite and professional business owners I have ever come in contact with! The gals at the office are so helpful and patient when I tried to explain what was going on with my unit, and when they sent Ty out he called me in advance to let me know when he would be arriving and he explained everything throughly and made sure to let me know EXACTLY what was going on and walked me through the repair so I knew exactly what I was replacing why and for how much! If there is something wrong with your AC unit I HIGHLY recommend you calling the AC GUYS! They are affordable and one of a kind! I couldn’t ask for better service! Thanks guys! You do a great job! See you this summer when you replace my unit!!!!