Reviews of local pros in Paramus, New Jersey

Excellent service and sales. Local, friendly and fast service. They also provide rentals if you're caught in a jam!

Justin was my technician he was great. Very polite and respectful. He did what he had to do to get my businesses fridge back up and running. Thank you!

Unhinged employees work here, beware and use a different company.

I have a food truck, which has a true brand freezer. Before I stopped by coldstat, I have been with couple of vendors and the issue was never fixed. Finally reached cold stat and the technician was able to figure out the issue right away . Finally I got the fox which worked. I wish I would have known coldstat much earlier. I should have saved money and would not have lost some business due to freezer issue.
Thanks Justin for the fix and thank you coldstat refrigeration for the best coordination

I was in touched with COLDSTAT Rep. (John) for four months and just when I was few week away from getting ready to move my equipment. John told me to send him all the information and he would send me a quote.
(1) Send him all the info on.
(2) Followed with a call and text message directly to John cell phone (no reply)
(3) called John cell phone after the weekend on Monday. (no reply)
(4) Tuesday called directly to company office, they connected me to John who was in the office but apparently was not picking my phone call.
(5) HERE IS THE INTERSTING PART (John gets on the phone acting extremely rude. why are you calling me 1000 times, if you keep calling me I am not going to do the job. this is after this person has wasted four months of my time, and additional one more week for just being a lazy and rude person.
(6) he later texted me saying we are too busy and he will not be able to do the job. (not surprised at all).

Then I called the office and ask to speak to someone to file a proper compliant. they connected me to some person (ION) who I think totally not the owner ( not even 0.0000000000000001% of this company. who was even more of a rude person than John is. I guess its clear why this company lacks majorly in customer service department.

I was able to call MNS/Installations.. the person on the phone was super nice. I explained what kind of situation COLDSTAT have put me in, and she was able to get all the info and provided a quote within a day.

Here are some pointer for the owner who was just as rude and pretending to act as the owner. (ION)

1. when customer call next time, response back to them on time.

2. Send your staff for some customer service training and take one or two classes yourself Mr. ION. it will do wonders for your business.

3. google meaning of "The customer is always right".

9 years I have been in the ice cream business and trust that I have called every refrigeration company in the book and none have been anywhere near as capable and reliable as cold stat. I have spent thousands with other companies over the years only to get bandaid solutions (if I was lucky). 3 times I have used ColdStat and 3 times I was extremely satisfied with my service. Pricing is more than fair and they have always come thru in a pinch (even late on a Sunday for an emergency repair)! Thank you Anthony, Oliver and the rest of the crew at ColdStat! Keep up the great work fellas!

Mr Justin from this company is very helpful ,professional ,and has good technical skills. He is very nice guy, polite and generous. Strongly recommended for this guy.

Your driver needs to slow down. Tail gating and speeding, is this how you want your company to be represented?

Horrible Horrible Horrible. I think the technicians work on commission. I asked them to fix my ice machine , gave me an estimate for about $2200 for the machines. Suggested I purchase a new one, received a quote for $5500. Looked around, found a guy from Oakland NJ. Fix the problem for $300.00 , serviced the machine for another $300. Working like brand new. Coldstat still charged $169.00 for a service call. I will take this matter to better business bureau. Zero out of 100.

Zero customer service skills. Poorly run company. Apparently the business can't function if its hot out.

Do not use ColdStat to repair a KolPak Walk-In! I called ColdStat to repair the heat wire on my 4 year old KolPak Walk in freezer in November of 2021, October 2022 it needs to be replaced again, June of 2023 it needs to be replaced again. The gasket for the door was cut and therefore installed improperly in June and again in July of 2023. The heatwire malfunctions AGAIN in December of 2023. ColdStat suggests a $4000 repair which seems absurd to me and so I get KolPak directly involved, my unit was under warranty yet ColdStat said it was not and charged me full price for parts each repair. KolPak suggested another repair company which discovered that the wiring for the heat wire had been altered (you can make any assumptions you like) which caused the 4 malfunctions, Coldstat never discovered this which makes me question the competency of their technicians. It's been a year with the properly installed KolPak certified parts that were covered under warranty and I've had ZERO issues. Yesterday I get a charge on my credit card from ColdStat, claiming I have outstanding balances. This company is not trustworty.

Terrible service, incredibly overpriced and did not complete the job. Avoid at all costs

Coldstat is my go to place! They have repaired, replaced and re-designed stores for me. The office is very attentive, the onsite technicians are very knowledgeable and their overall company is fantastic to work with. I own a Butcher Shop with 5 walk-ins and 5 deli cases and keeping them at the proper temperature is crucial and Coldstat ensures they are all perfect. I would highly recommend Coldstat to everyone

Do not bring your cargo here. It is very inconvenient for large trucks to enter, and the worker is very rude. In my opinion, this is not a suitable place.

Want to thank Anthony at Coldstat Refrigeration for a 5 star service.
Quick and reliable also top notch servicemen in handling our Refrigeration service.

I can’t say enough great things about Coldstat. After a major blizzard, when most businesses were still digging out, John and his team showed up the very next day to fix our walk-in refrigerator. That level of reliability alone is impressive, but what really stood out was his professionalism. He was respectful, polite, and genuinely courteous the entire time, explaining everything clearly and working efficiently.

The repair was done quickly, the pricing was fair, and the whole experience was stress-free — which is priceless when you’re dealing with refrigeration issues. It’s rare to find a company that delivers this combination of speed, quality work, and outstanding customer service. Highly recommend to anyone who needs refrigeration help and wants it done right the first time!

The woman who had helped us was able to order the exact part that was needed for our appliance and the service was outstanding. She was knowledgeable and patient. She made the whole process smooth and stress-free. Highly recommend—five stars all the way!

I have used All Bergen several times and they have always been very nice to work with. I find them to be reliable, efficient, knowledgeable & honest. In addition, whenever I call, Mary is extremely helpful and offers much appreciated guidance when needed. Thanks Mary!

Pretty poor service. Have an oven needing in all probability a new thermostat and a range hood needing a new light dimmer. The technician seemed wholly unprepared to diagnose the problem with the thermostat and communicate the repair strategy. "Do you have the parts, even if you did know the concrete solution, which, apparently and admittedly, you don't?" No. Can you fix the light dimmer? No, we don't have the parts. We'd have to order them. Ok, fair enough. Bye-bye. Nice guy, felt bad, but that's simply not going to work.

I highly recommend All Bergen Appliance Service in Paramus for service issues with appliances. In my case today, as I was replacing the water filter in my refrigerator, it got stuck and the freezer door would not close properly. In a panic I googled appliance repair and called All Bergen (at 2 PM). Mary answered the phone and must have sensed the panic in my voice. She texted a repair tech and called me right back to say he would be here as soon as possible. Andrew arrived at 3:15, fixed the problem and showed me how to do this correctly the next time!
I’m so grateful to Mary for her exceptional service and concern and Andrew who made the effort to come to my house as quickly as he did. I had never dealt with All Bergen until today and they treated this ‘Stranger” as if I had been their client for years. I’m impressed!

I recently had the pleasure of working with Marry At All Bergen Appliance Service , and I cannot express enough how grateful I am for their outstanding service. From the moment I reached out to them, they went above and beyond to assist me with locating a specific part I needed for my appliance repair.

First and foremost, I was impressed by their extensive knowledge and expertise in the field. The technician I spoke with, Marry, took the time to understand my issue and provided me with valuable insights and guidance. Not only did they help me find the part I needed, but they also ensured that I got it at a reasonable price. Their dedication to helping me save on costs was truly commendable.

What truly sets All Bergen Appliance Service apart is their genuine care for their customers. Marry went out of their way to ensure that I received the part promptly, understanding that time was of the essence for me. Their proactive approach and willingness to go the extra mile made all the difference in my experience.

I cannot recommend All Bergen Appliance Service enough for their exceptional service. If you're in need of appliance repairs, look no further. Their expertise, affordability, and above-and-beyond customer care make them the go-to choice in the area. Thank you, Marry, and the entire team at All Bergen Appliance Service, for your outstanding assistance.