Reviews of local pros in Passaic, New Jersey

Darrell was on time and very professional. He was cordial and got right down to work. He knew what was required of the job and got it done.

Prompt courteous service. Dryer is back up and running!

Appointment was set for 8AM to Noon...at 12, I called, all automated. no way to speak to a real human so, no idea when anyone will arrive...finally 1:30 the tech called me and said Sears set my window 1-5PM. Great tech and refrigerator service BUT, customer service is lacking. 🫤🫤🫤

Tech is very competent and friendly
The clothes washer timer was replaced

Repairman was very knowledgeable and hardworking.

Robert was very knowledgeable and prompt. He identified the problem quickly and repaired it on the spot. Highly recommend.

Our service man, Juan, that came today was friendly and very knowledgeable. Wish I could get him every time.

He was very efficient and made me feel comfortable that my issue would be taken care of.

Was not confident in his ability to assess the problem. I have been dealing with my refrigerator issue since April of 2024. Still no resolve. Now a GE tech will come out. In the meantime I have lost so much food because my fridge is not cooling. Not happy with this warranty plan. Considering looking for another plan. This is ridiculous

Technician partially fixed my issue, ordered a part to complete issue. It's been over two weeks since part was ordered. The service number he gave me was invalid. There is no option to speak with a human on tele number he gave me.

Friendly, very neat (tidy) work done. Expert at his job, no issues whatsoever. Would highly recommend Juan.

It has been 6 months and the technicians have made several visits but my dishwasher is still not fixed. I had an appointment scheduled for today between 1 and 5. It is 8:19 and I just got a text to rate my technician, but he NEVER showed up. DO NOT BUY APPLIANCES FROM SEARS!!! This is absolutely ridiculous! I paid good money for the warranty and it is worse than worthless because they are WASTING MY TIME!

Robert was very nice and worked in a difficult confined space. My issue is the bill- Robert determined that the outlet was not working and I would need an electrician. Instead of being charged the diagnostic fee I have been charged $341. It said “repaired wiring”- which meant he plugged it into a different outlet. I did not become aware of charge until I received email. When I called for clarification I was told they would forward info to billing , I could not contact them directly, they couldn’t say if bill would be adjusted and I would not be contacted with outcome. Obviously the Sears name is not what it once was. Buyer beware!
-Also, the “approval “ is not my signature

Addendum: there is no way to access the site mentioned in the response from Sears

John was excellent. He was able to fix the problem. He was very pleasant. The only problem was that it took an extra day to get the ordered part. There was some miscommunication on their end.

Never ever use these people. I've had a leak in my mini split for over a year. They never bothered to find the leak and expected me to stay the entire summer without air conditioning until they could fit me in their schedule. They showed up in October to "service" the system without my knowledge and consent. I had to get an entire new system from another company in the summer so that I could have cool air. These idiots were not even aware that I have a new system now from another company because they refused to find the leak. Their service guy is unbelievably rude and condescending. So much for their warranty... I wish I could give them a NEGATIVE STAR

Desmond was not able to make it to my home to service the dryer on the original date and time I had scheduled. He went ABOVE AND BEYOND to make it the next day and was one of the most knowledgeable, fast working, polite people I’ve ever met. Desmond needs a raise and whoever hired him needs a raise. 100/10 service

*** Updated *** SEARS responded to this review, only to provide the general 800 number that is AI only - no humans and it does not address my issue. They have no interest in resolving this issue. Do not use this service.

Technician was very polite but did not do the job. Our GE refrigerator stopped getting cold, so we called for service. By the time Sears came (next appointment was a day later) the fridge started getting cold again. Technician claimed it was due to an aging compressor cooling fan motor and charged over $500. 40 days later, we had the same issue. Sears refused to come out again without a new payment as more than 30 days had elapsed. We called a different technician who showed us the motherboard and where the solder had burned through the board. He patched the board and everything is working find now.

The original technician should have look at the board and seen the scorch mark. Sears overcharged for parts (they charged $112.87 for a part that GE sells for $71) , overcharges for labor, and only offs a 30 day warranty AND THEY MISDIAGNOSED THE PROBLEM IN THE FIRST PLACE.

Juan was very helpful and couldn’t have been any nicer

Tech was prompt and efficient. Evaluated the issue and was able to complete the repair in under an hour. I'm very pleased with the service tech.

Service engineer was excellent. Checked my washer & dryer. Did a great job. Very happy customer. Sears employees are dependable and know what they are doing.

Nick was fantastic ! My dryer has virtually no sounds
Coming from it at all ! Worth the wait !