Plumbing reviews in Albuquerque, New Mexico

In late November 2022, I had a maintenance issue with my Carrier furnace that was installed by Sunshine Plumbing and Heating in 2011. I called for service on November 30th. When I asked for a service appointment, I was told that they were not scheduling service calls. I assumed that meant, in the short term, they were too busy. I asked for a later date, perhaps in January, and was told “we’re not scheduling service calls”. I told the person that over the past years, I spent over $12k with Sunshine, and what was I supposed to do? I was told to “find another contractor”!!!! I asked to speak to a manager, and was transferred to a voicemail. I left a message with my cell phone number and never heard back. Later that night, I went on-line to the Sunshine website. The site still has a portal to file a service request. I filed a service request, and that has gone unanswered. On 12/2/22, I contacted another heating contractor, got immediate service, and the maintenance problem has been resolved. My purpose in filing this review is to alert potential customers of Sunshine of this experience. I have no idea what is going on with Sunshine that caused their unacceptable response; however, I will never do business with them again. I gave this review 1 Star, only because I had to; it's really ZERO STARS.

scheduled an appt back in April based on the good reviews online and was told they needed to order certain parts to fix my bathroom leak. We waited for two months without any updates and called back in mid-June to follow up. We were told the technician will be in touch with us. It is almost end of July still have not heard a word back. We are beyond disappointed. Would not recommend.

We thought we had a water leak from our main water line to our home in our front yard, and Bobby from Sunshine plumbing came out and helped us find the problem. Bobby was honest, reliable and very professional. He gave us reassurance by showing us where the leak was, and that it wasn’t our water line to the house! He also showed us how to repair the leak! I wouldn’t wish plumbing problems on anyone, BUT if you find yourself in that hole, CALL SUNSHINE! They were fast, reliable and so honest. We will be using them again in the future!

Insanely overpriced for the service that was provided. There was one employee that worked for less than two hours. He dug up some ground and capped a sewer line. I was charged $800 for this. Based on the cost I assumed more would be involved... As a former contractor myself, I can't see anyway the job should have cost this much. I assume the work was done well (can't check because it's underground), but due to the overly inflated cost I cannot recommend this company.

The service was prompt but seemed way over priced. We got what we thought was a worse case scenario quote. Simple main line repair, we had the hole already 1/3 partially dug and the water turned off. They sent 3 people, 1 to dig, 1 to supervise, and 1 to parts run. 3 hours later the repair was done and landscaping was mostly cleaned up. This was on a weekday mid day. and sent us a bill for $2000. Invoice had 0 details about labor or parts, just said leak repair.

We had them install a mini split system on our addition. The system worked great for about 3 or 4 days but then started not blowing cold. I looked at the unit and saw where the freon was leaking and called them back. They told use that the cause was 2 service valves that both started leaking at the same time on a brand new unit and not their line set connections which was where I saw the freon leak was coming from and charged us another 500.00. I called to argue the bil but was told they didn't touch that area so not their fault. I won't be using them again.

My 85 year old mother-in-law who is a widow has a roof top unit (RTU) with refrigerated cooling and gas heating. It was blowing cold air this winter and I was out of town and she needed to get it repaired. She contacted Sunshine and they came out and got the unit heating again for $240. They recommended that she replace the unit and gave her two quotes with the lowest being $11,300. About 5 days later the heating quit working again and Sunshine was contacted to come back under warranty. They said the tech had cleaned the flame sensor and there was nothing more they could do since they said the unit needed entire RTRU needed replacing. If they did come back out there would be another charge ($240). After getting back in town I did some research and saw that a new flame sensor is $20 and an easy DIY replacement. The tech should have replaced and not just “clean” the flame sensor. We got a second quote from Thompson HVAC for 35% less to replace the RTU! I would not recommend Sunshine for service or new work.

I have used them for 20years. Very professional tidy installation. Their price beat two other companies they were on time as promised. They have serviced my boiler for heating. Converted swamp coolers to refrigeration and. Changed out. Heaters and every faucet was changed out. They are a family business for 40+years

We live in Placitas and have used Sunshine Plumbing several times. We have always received excellent service at reasonable costs. Our latest serviceman, Shane, was efficient, professional, and courteous. We will continue to use Sunshine for all our plumbing and heating needs. Shane even did his best to keep our costs down since our final bill was less than the estimated charge. Thank you!!

At This Point, They’ve Basically Stolen My Money

I called up Sunshine Plumbing to do a sewer inspection on a property I was interested in, after the general home inspection found there were potential blockages.

Sunshine came out fast enough and did some kind of sewer inspection, but that’s when all sense of responsibility and service ended.

After the inspection was done, I had to call them multiple times to try and get the inspection report and their cost estimate for fixing the issues they uncovered. This was all under a tight timeline that Sunshine knew about, and because of their delays, I missed several important deadlines in the deal. Eventually, Sunshine sent me a “report” that was basically a hand written report by the lady at the front desk, not the actual inspector. This report was bare bones, didn’t have any kind of cost estimation, or explanation of issues that they found. It basically just told me that there was a blockage. Sunshine’s report was less informative than the general inspection report I got on the sewer line. I spoke to about 6 people, including a manager there, asking for a more informative report and cost estimations. Nothing EVER materialized.

So eventually, we had to go with another plumbing company to get what we needed, but two weeks had already gone by. I called Sunshine on in late Dec. to ask for a refund. They were totally accommodating on the phone and said they understood and even apologized.

Over a month later, I still have gotten no refund. I’ve called four times about it now, and I keep getting the same excuse that “So and so needs to approve it and they are out.” Or, “Our finance team will be releasing those refunds at the end of this week.” All BS. I feel like at this point they’ve just stolen my money and I won’t ever see it again. Avoid using this place at all costs. They will over promise, under deliver, and keep any payments you made to them. If I could give them negative stars, I would.

I had an appointment to switch from furnace to swamp cooler. I was told I needed a new pan because the one I have leaks. Tech was to come back a few days later to complete the job. He was running late (Sunshine called to tell me); later I got a call he wasn't coming at all. I guess he was the only one who could do this work that I had already paid for. Next appointment they tried to set was a day I could not stay home from work. Because the last appointment never happened, I figured they really couldn't give me an accurate time of their arrival. Tried to set another appointment but was given "first available." I thought that because I was already a customer waiting for 10 days to get the cooler running that I might be given some kind of preferential treatment. I refused the first available and did not set another appointment. I've been using this company for more than 5 years but I'm looking for another company that I hope is more reliable.

Alex and Gio were amazing, very professional, great attitude, and an awesome work ethic...the Ramirez

This company is fraud! We bought a house that needed the sewer line spot repair, and the previous owners paid for it and chose this company. Less than a year later, the sewer backed up, so we called them. They never did the work. We checked with the city, and there was never a permit pulled. They did come out and actually complete the work, probably so they didn't get sued. The previous owner paid like 3,000. Also, they told us they would reimburse us for having to call roto rooter, and when my husband sent the manager the receipt, he got no response. Do not use this company!

I have used Sunshine Plumbing for about 8 years. They have installed new hot water heater, new furnace, new air conditioning (got rid of swamp cooler) and have always been professional. The products they sell are top quality at very fair prices and in the one instance of needing minor warranty maintenance they were very responsive. Highly recommend this company.

There are many facets to Sunshine Plumbing & Heating, which are not all on the same team. The salesperson will promise you the world, telling you about how they will fix/install your heater with quick efficiency. The receptionist will tell you they are booked, and call somebody else. The actual Boiler Tech will start the work, then disappear half-way through. This is a broken system. The ONE guy who was their boiler guy, came out to remove my 22-year-old boiler, and install a Tankless boiler seemed like he knew what he was doing at the beginning. After only two days of work, he disappeared from Sunshine’s ranks, supposedly not returning phone calls, emails, text messages. What happened? Who knows? Sunshine apparently doesn’t even know. Later, I found out this Boiler guy has done this disappearing-act before. So, Sunshine sent out a plumber to continue the Boiler work. The plumber stated to me “he doesn’t know how the water gets into the Boiler, and he is a plumber”. Great, just great. The Boiler guy performs a reappearing-act, about a week after he left, and decides to continue the work at my house. Unfortunately for me, we spent the winter with no heat because the wiring for the radiant floor valves was not properly setup/connected to the boiler. There was more work that was needed to actually get the floor valves to turn on. Apparently, the Boiler Tech did not know this, or care to complete the work. In fact, the boiler did not even have a purge valve, so water could not be drained from the system. The radiant floor lines were never purged of air or old water. I called Sunshine Plumbing about this problem, and was told they currently have not Boiler techs, and was told to call somebody else. Unreal. So, the floors throughout my house were cold over the winter because Sunshine Plumbing and Heating does not know how to properly install a Tankless Boiler. I had to call another company to come fix the disaster that Sunshine Plumbing had left behind. My recommendation, if you have Boiler work, DO NOT use Sunshine Plumbing and Heating. They are terrible at returning phone calls, performing Boiler work, and just being honest about what needs to be done and is being done.

Marc did an EXCELLENT job. His communication was top notch as was his work. He was very neat and he replaced the landscaping to it's original condition..

I've had Sunshine do several services, but the big one was a recent install of a ductless mini-split system for AC and heat. Ron did an amazing job assessing our home and recommending what to do, was professional, answered all my questions, and put my mind at ease. When it came time for the work Henry and Rodrigo were on time every day (it was a 3 day job), worked super hard in the heat, were nice, courteous with our things, and professional. Ron continued to come by and make sure everything was going smoothly and answer any questions we had. All in all, everything went super well, our new ductless system works great and it's been such a relief to have air in our home again. I would recommend Sunshine for this and any HVAC, plumbing work you need. I'll continue to reach out to them for period maintenance of our system.

Sunshine, like most plumbers, has a show up charge ($89) to come over and do an estimate. When they came to my house, the Tech immediately informed he they do not do plumbing work related to sprinkler systems. He did his job and charged me $89 for the one-minute evaluation. Later, I made a telephone appeal to Sunshine to ask if they would consider abating the charge since the Techs weren't there more than two minutes and didn't do any work. Sunshine graciously abated the charge in full. Thank you very much, Sunshine. I'll be calling you guys again when there's a plumbing need.

Wow, what great service. The service gentlemen Josh, was on time, very professional, took an impossable repair and got the job done for me. I've been so disappointed in the past with home repairs and Josh was so patient and worked until the job met all expectations. When I was in business I would wish for this exact employee. My plumbing is working and I can't wait to get that shower going. This company is very very fair on prices and for those that worry about the safe distancing, he wore a mask the entire time and cleaned up everything perfectly before leaving. My faith in home repair companies has been restored. I have a few more things I need done and I can assure you that this is the company I'll be calling. Thank you Sunshine Plumbing and Heating for making my day so much better. Brandt Albuquerque, NM 04-01-21

Mark came over and did a great job of the sewer line video and snaking work! He was friendly & knowledgable! Thanks Sunshine Plumbing!

Our sewer kept backing up, and my husband kept snaking it, which was a temporary fix. Finally, we called Sunshine plumbing who was recommended by our plumber. They came out and found roots in our pipes. It took them a while afternoon and a morning to get them out and replace the pipe. We thought the cost would be much higher than it was. Thank you for the excellent plumbers and excellent service