Home Services reviews in Astoria, New York

Amazing cleaning needed and done last minute even after I moved in! Thank you so much. Listened to all directions and communication is A+.

Johana did an excellent job. Place looks great! Thank you for the services. Smells and looks amazing!!!

Absolutely impeccable service, white glove all around! The attention to detail, such beautiful work. Will definitely use them again in the future!

Two persons came to clean. Everything was done to my expectations: dusting, mopping, sweeping, the cleaning of the two bathrooms and the kitchen. I definitely appreciated the work they did. Thank you! \

Ruby did an excellent job cleaning my apartment. Absolutely spotless!!

Emailed the company asking a few questions, decided against hiring them. Vague responses, and sounded like a carnival barker in selling their services. Not sure how long they'll be around.

Excellent service! Ruby was wonderful!! Will definitely be working with them again!

I did the Deep clean (with Fridge) to test them out
The woman spent 5.5 hrs and did a great job Will get them back in the future

It was a very good experience. The people helped us to clean and organize our new place. They were very organized, diligent, and took their time. They really know what they are doing while, following the safety precautions due to COVID-19 so we felt good having them come over. It really paid off.

The Tidy Mc Service team did an amazing job in cleaning my apartment! They were very professional and prompt. Will definitely use their services again and totally recommend their services!

I needed my apartment cleaned in a particular way and same-day. Throughout the entire process, Mercy took care of me, and the staff who helped me in person was so professional and kind. When I saw my finished apartment, I felt so appreciative and grateful. Thank you!

Was VERY pleased with the cleaning of my apartment. Worker was very conscientious and professional. I would want to have Laura
again for sure!!!!!

Great value, easy communication and cleaners always do a great job. Highly recommend tidy cleaning care!

Marly was amazing, she came right on time and did a very thorough cleaning job. She was very polite and I am happy to recommend this service to anyone who needs cleaning.

Well worth the money. If you’re a dude bachelor working major hours, no time to clean… WITH A CAT, this service is an absolute must at least every six months. Everywhere I look the cleaner made something better.

We needed last-minute, urgent cleaning before moving into our apartment and they were able to get someone out quickly. She did a great job!

Third time using their services and they do not disappoint! Reyna is always punctual and does an excellent job; she is very thorough and leaves our place spotless each time. 100% recommend!!

Really good job. It's not the same person every time, and service can vary a little bit. Some people go above and beyond, other times, a cleaner will just clean around the dining room chairs instead of moving them- nothing huge, but not quite five star. Definitely reasonable given the prices.

I used Tidy for the first time this weekend. Lots of communications before and after the cleaning to keep me informed. The cleaner was thorough and complete and did a great job. She arrived on time, worked diligently and put in extra effort throughout the job. I'll definitely call on them again.

Reyna from tidy clean just completed a deep clean of my apartment post renovation. She did an excellent job! There was a lot of work to be done and a lot of sheet rock dust! She meticulously cleaned our kitchen and took a big load of work off my hands! The deep clean package price point was very competitive. I would absolutely use tidy clean again, definitely considering a regular service after this experience!

We worked with this company for over a year with no issues, other than the fact that they kept sending random cleaners without giving us an option, despite our repeatedly telling them to re-schedule the cleaning if a "regular" cleaner that's familiar with our apartment isn't available.

They recently sent over a new cleaner that was not only inexperienced, but nicked our granite countertop with the iron grates from the stove while cleaning them in the sink. Of course, the cleaner denied doing so, and we proceeded to contact the company to file a claim and request a repair. The nick was as tiny as one can imagine, (photos attached) and likely would cost around $50 to repair.

Here's our experience:
- The "manager" Mercy is naturally defensive, and didn't fail for be defensive here, either
- She asked if I took pictures of the countertop prior to the cleaning service to prove the nick wasn't there before (because we all take pictures of our countertop daily, right?) or have video of the damage occurring (they seem to expect me to follow the cleaners with a camcorder)
- Radio silence for 2 weeks
- We finally emailed them, asking why they haven't scheduled our bi-weekly cleaning
- They "paused" our account, meaning no cleaning until the claim is dispositioned
- 3 weeks in, we received an email stating the claim is denied, AND THE ACCOUNT WILL ALSO BE CLOSED.

This is how they treat customers.

"we're here for you" and “satisfaction guaranteed” is beyond a lie, it's pure deception and just a slogan to hook clients.

The ONE TIME we reported an issue was met with unprofessional defensiveness, a lack of communication, and being dropped. This is an amateur firm; go with someone else that's reputable and stands by their work.

I expect a typical defensive response from this fly by night operation, to which I will use to update this review.

UPDATE:
As expected, the response was comical, defamatory and defensive.
- Mercy still does not realize I am a man, married to a female, and keeps calling my wife a “husband”.

Typical incompetence.

- I left one review. Any accusation beyond that is defamatory.

- They run a revolving door of workers and never once indicated a concern with oversight. If they send someone new, I let them know what to clean and what to leave alone. This place is clearly a disaster to work with, as you can see how they antagonize customers.