Appliance Repair reviews in Brooklyn, New York

Justin was very knowledgeable and identified the problem and corrected it very fast. Not to mention he was a really nice guy as well. If anything in the future goes wrong I would hope to get him as my technician again.

If you are lucky enough to get this gentleman to do any repair work for you, you will be extremely pleased. He arrives early and gets his work done efficiently. You could not desire a better worker.

Dimitri was very knowledgeable, neat and made sure everything was working properly after he finished

Unfortunately, the site does not allow for a ‘0’ rating. The experience with your service was a nightmare. I have been trying to get this repair done since June of last year. It is now January. Between correct parts not ordered and the technician being a no-show for weeks on end - while your text say someone is coming, I’ve spent days and days in the house waiting for someone to show up. I am a 94 year old woman who was left with half of my stovetop not working 7 months. Because of this I would dissuade anyone from taking out a service contract with your company and indeed, after decades of paying premiums to you, I have discontinued mine.

Excellent! Fast and accurate, tech nice and efficent.

My repair guy was amazing but the service itself is frustrating. You get seen in your window but it doesn’t refresh and theres no actual person to call its just recordings till your service person gets in touch personally. I would use again though just worth noting.

Dmitrii K provides great technician customer service he is friendly and soft spoken.when I wasn't sure on a question I asked he would take the time to explain how Sears appliances protection works as many times needed I hope Dmitrii receives a reward for providing great customer service

Justin, our repairman, was professional, efficient, and friendly. Our dryer was up and running in a few minutes. I only wish there was a live person to speak with at Sears customer service. My appointment was abruptly canceled on me and rescheduled for a week later. I tried every version of customer service numbers I could find, but never found a real human. I settled for a chatbot and got an earlier appointment.

**1/13/25 UPDATE*** My dryer is no longer drying!! Same as before. My wife tried to get an appointment and got one for next week, so one more week without a dryer. I'm so disappointed in Sears service, especially the customer service aspect.

Karl is the ultimate and consummate professional. He took his time to explain what he was doing and why. Ask me in the end if I am satisfied and if the other parts of the Refrigerator are working well.

My tenant had an issue with the dryer and my experience using Sears Home Services was phenomenal. Scheduling and adjusting the appointment was seamless. The technician that showed up, Alejandro, was knowledgeable, friendly, professional and went above and beyond to ensure my issue was fixed. He not only fixed the immediate issue but shared valuable tips on how to maintain the appliance to prevent further issues. I could not have asked for anything more.

The technician get 5 stars. His name is Dimitri. He was respectful, knowledgeable and fast.

Sears warranty service is below standard. My dishwasher broke in October 2024 and it was not officially repaired until today 3/20/25. This is after 16 appointments with 12 no shows and no calls. After having this service for over 50 years I think a change is needed. I already started shopping around. My plan is ending in a couple of months and I will never call Sears warranty again

Technician was very helpful. He accomplished the repair professionally and expeditiously.

"I had an excellent experience with tech Dimitris. He was incredibly skilled, professional, and thorough in repairing my washing machine. Not only did they quickly identify and resolve the issue, but they also took the time to explain the problem and ensure everything was running perfectly before leaving. His friendly attitude and dedication to quality service made the whole process stress-free. I highly recommend Dimitris to anyone in need of appliance repair—truly a top-notch expert!"

Sears warranty is horrible it took 6 months not fault of tech but the technician made up for it with his courtesy!!!

Dmitrii is the best technician at Sears that ever serviced our appliance. He’s knowledgeable and very professional. His diagnosis was on point from the minute he looked at the job. He also explained everything. That’s what you look for in a technician. I hope he will be the only one to service our appliance going forward. We highly recommend him.
We waited a while to get our machine repaired and didn’t get to use our complimentary dollars but it was worth the wait
F David
Thanks Dmitrii. Spaciba

Juatin fixed the dryer because the drum spins again. Unfortunately it is making more noise than usual. I fear the motor that turns the drum might give out in short order.

Carl was polite and professional. Unfortunately no diagnostics or evaluation could be done. Sears system would not pull up the model number of my Lieber refrigerator in the system.

This guy was knowledgeable. He knew why the dryer wasn’t working, but he didn’t even make an attempt to help clean it out or anything. He just said if y’all wanna clean it out I’ll clean it out or y’all get a new vent really that’s how we do our customers now never experienced this before with.

Починили посудомойку быстро! Чистые техники

Fixed my dishwasher fast. Clean

Paul super knowledgeable, he been efficient, quick and clean. Fixed our washing machine if first visit!!!! Highly recommended

The technician did an excellent repair of the refrigerator, arrived on time, the problem was solved very quickly, I advise everyone, the price is fair