Home Services reviews in Brooklyn, New York

Great garden store with a super knowledgeable staff and ample selection. They also offer a reporting service to help you move plants into a bigger living space, if you want to not deal with the stress yourself. Ask the staff any questions you might have, and check here for your pots and other gardening sundries. Highly recommended.

Thank you to Riv and Natty Garden! The music is great, the plant & pot selections are awesome, and the folks are genuinely kind. I came in with 4 plants for re-potting and 1 sick plant who needed new soil. I am new to the #plantmom life, so visiting a plant shop could have been really intimidating. Riv was patient, explained how to select new pots, and took care of all my plant babies! I’ll definitely be back in the future.

Do not be dismayed by negative reviews. We are in the midst of a global pandemic; we are all plugging along one day at a time. A little bit of grace goes a long way.

Good selection, reasonable prices. But every plant we’ve gotten from them (at least 5+) has been absolutely infested with fungus gnats. And they’ve now spread to our other plants. Like an OUTRAGEOUS amount of fungus gnats

I visited yesterday on a whim and was blown away by how kind everyone was, thank you for answering all my questions! I left with a beautiful pothos and I’ll definitely be back again. My only suggestion is to label pet-toxic/pet-friendly plants if possible since it’s a serious concern for so many people, turns out my plant is poison so I’ll have to keep it up high! But other than that I had a great experience and tweeted about it so hopefully sent some new customers your way.

I've been coming here for two years and have had very little problems until recently. I get inventory issues from Covid but on top of low inventory that doesn't seem to ever replenish the staff has been unhelpful answering basic questions. I've also seen either the owner or other staff members yelling at workers on the floor during store hours multiple times and it's made made me uncomfortable and unwelcomed. Even the staff were visibly upset.

I'm sure because I've left a one star review I'll be seen as a hater by the owner who is only replying to one star reviews but I really gave this place multiple chances and want to keep being a patron, especially to a black owned business, but I can't if there's no inventory and customers don't feel welcomed. If you're looking for basic pots/fertilizers you're better off hitting up a hardware store in the area.

P.S. to the Owner who is responding (and I can't reply to directly)

1. If you're responding to me then you're not being the bigger person you think you are. All your responses to complaints here are rude to paying customers.

2. I'm not white.

One of the best and most affordable plant stores around. None of this 'over-priced gentrified hipster' stuff you see popping up in every other "shope" now. The employees are super nice and very helpful. Plus they have a ton of rocks, food, and soil to choose from.

Nice shop! Visited the Bed-Stuy location for the first time. A little busy but the staff was nice and the prices are very reasonable. I would absolutely go back. Happy to support a Black Owned Business especially during these times!!

All good until you need help. I identified the trees I wanted, waited patiently for 15 minute to speak to the cashier only to be told that three other guys could help me and that they were outside. Said gentleman were nowhere to be found. It really shouldn’t be this hard to spend my own money.

One would think that going to a place called Natty Garden on a sunny spring morning is going to be an uplifting experience...or at least a pleasant one. Nope!
My gripe is ONLY with customer service! The selection of plants and all things garden related is great, and prices are very reasonable.
Yesterday morning I went to this store purchased two items and left only to notice that I had purchased 'charcoal' when I needed 'activated charcoal'...so I went back to return it.
I approached the register with the item I had just purchased 10 min earlier. There were two employees there: the woman was on speaker phone being chewed out by her boss who had rung me up earlier. "Jay" was on the other register. I asked to return an item for refund. The woman asked Jay to take care of me.
"Hold on a second, man" he says.
So I wait, hearing the uncomfortable phone conversation, waiting for Jay to finsish sorting through label stickers. Another phone line starts ringing.
"One second man" Jay says again to me as he goes to answer the phone.
He finished the call, came back to the register, and starts sorting labels again.
I say " C'mon dude can I get this item refunded to my debit card please?" He answers in an agitated loud voice "She's gonna do it for you, and don't call me dude. Do I look like a dude to you man?"
She was outside now but still on the phone.
I apologized and asked him not to call me "man" since he took offense to my calling him dude. He threw down what was in his hands and said he wasn't gonna help me as he stormed out of the store leaving me in the store alone.
I went out and asked the woman to please refund my card. Jay comes around the corner with another employee YELLING at me to "go back inside and this guy will help you!"
3rd employee is very competent and friendly and finally after ten minutes of this nonsense I am able to get refunded and leave.
Going to the Natty garden center yesterday left me wishing I never did! I've been a customer for several years and have had other similar experiences there but this is the final straw for me!!
I meant no disrespect by calling Jay 'dude' just like I'm sure he means no disrespect when he calls people "man". But if he is so sensitive about this, he should NOT refer to customers by anything but their first name and/or he should not work with cusromers at all in my opinion.
*update* I went and read other one star reviews and the owners replies...all I can say to the owner is you are in the wrong line of work.

The employees were very friendly and helpful! However, when I went all the plants looked like they were dying so there was a very limited range of healthy looking plants. I bought a (what seemed like) a very healthy neon Pothos, and when I got home I decovered a few mealybugs and a few fungus gnats. Very disappointed with that.

The employees were kind and extremely helpful. The indoor and outdoor spaces each have a wonderful selection of plants. The prices seemed a tad bit high, but you get what you pay for, and our plants are doing extremely well!

I’ve come here for most of the plants in my house or even have dropped by to ask for pointers on keeping my plants healthy. The assortment of foliage and soil there are bound to have something of your liking. The staff there are very patient and understanding of those with questions or even people that come by with loud children. Always cool and calm at this place. I love it.

Visited ONCE and NEVER went back. I went looking for a tough indoor house plant. There was a guy working and one other customer browsing around. I asked the guy working for some help and he said give him a minute. I said ok, waited standing by a plant I was considering and wanted to speak with him about. He NEVER walked over to me. He checked out the other customer. Then disappeared. I looked around and I was alone. I just walked out. RUDE.

So because I cannot reply to the owners reply...I will reply here. Only Jah alone will judge you. TRUE Natty don't move so.

Why do you keep changing your reply to my review. You should stand firm on what you say. The negative reviews all speak to the same poor customer service. The issue is not everyone else. As for intentionality, I am a black woman who intentionally decided to patronize a black owned business. Black owned or not, it doesn't give you a pass to be rude, then reply to my negative experience at your business in a negative and defensive way. I stand firm on what I said, TRUE Natty don't move so. As always Jah protected me that day.

I love this place! Amazing nursery for large plants. Very happy with my birds of paradise

Everyone who works here is always so kind and knowledgeable. I always leave with all my plant questions answered. Great prices for flowers and veggies. Love coming here!

Stephen at Natty Garden blessed us with the best plant buying experience we could have imagined! Not only did he share his extensive expertise on the variety of the plants they carry, but he went above and beyond in referencing photos of my home to curate a selection of houseplants best suited to the apartment’s temperature and proximity to sunlight. He was extremely mindful of our taste while prioritizing the well-being of the plant life. Do yourself a favor and come to this location for top-notch customer care. Support your local plant shop and black-owned business!

Went to this location on Friday at 6:30p to have two small plants re-potted. The gentleman working the counter was incredibly unfriendly, made no eye contact and refused to pot the plant. He stated he had “too much going on” - all the while yelling at, presumably, his daughter who was under his chair.

I asked if there was any way he could look at the orchid and cactus I brought in. He ignored my questions and bluntly replied to come back the following day. Noted.

I returned the following day with the same plants and his attitude was again dismissive and rude. At this point, he once again refused to re-pot the plants I brought in stating he did not have the appropriate soil. Had he taken a moment to look up during the first encounter, he could have prevented me making two wasted trips to this location.

I still purchased some pots and a couple plants despite his trash service but it will be the last purchase I ever make at this nursery. Normally staff here is friendly, but if you see a short brother with locs and a daughter behind the counter, expect to receive poor service.

Pros- I was looking for a snake plant and called ahead to see if they had any in stock. I spoke to a friendly sales person. When I got there at 1:30 pm to purchase,the store had a beautiful selection of plants.
Cons- there was one cashier available and no one on the floor. As a result the cashier had to answer inquiries and ring up everyone up. She was really nice but didn't take into consideration that there were several people waiting to pay as she stopped each time to engage in conversation. I over heard the customers behind me say they had questions about a plant but felt like it was too busy to ask. At one point the cashier called out to someone that was their office to ask a question and I couldn't see why they weren't helping at the register or at least on the floor. On a Sat when the store is def busy? I was there for close to 30 min just to pay for a plant. Overall, great store but they need to have more staff "available" at busy times.

The young man who helped me last time has great advice. You could tell he is passionate about his job and was happy to help me begin my plant mom journey (lol). If you need expert recommendations, I highly suggest this neighborhood shop. They have everything!

This is the best nursery on dean st & Washington Avenue. Everyone who works here has very keen knowledge & prices are awesome bring your family and friends to see the variety of plants and soil & pot holders they have you won’t be disappointed. Self sufficient of growing your own food or just to have a positive aura of plants that help you breathe better Natty Gardens selections are always great to see as well as to own for yourself I know I ain’t disappointed in the variety they have . Have a blessed day and many blessings to natty garden

Nice place with awesome customer service. Highly recommend and I plan to return for future plant needs.