Home Services reviews in Brooklyn, New York

Atrocious service from charlatans who will try and hustle you and definitely don't respect your schedule. If they weren't contracted by big box stores like Costco they'd probably be outta business.

Look I never really do reviews but these guys did a very professional job(dishwasher installation). They were very polite, well spoken, and knew what they were doing. I'd gladly recommend them to anyone.

Contracted by Lowes to install and remove a dishwasher. Schedule to be on site between 2 and 5pm. As I write it is now 530pm and no call and no show and no way yo get in touch with them because they number they texted from to confirm the appointment is an automated answering service.

should have bit the bullet and did it myself

the technician charged additional money for labor. he did not report it to his company or where we bought the dishwasher. this is not professional, no moral or ethics. I would never use them again or recommend them.please do not use them or give them the time of day.

Terrible experience. We’re supposed to install a microwave that was bought from Best Buy. Complained the entire time and ultimately declined to install it. Supervisor was also unhelpful. Unclear to me why Best Buy hires them.

If I could give this company ZERO stars, I totally would.

Through a BestBuy purchase, I had this misfortune of having technicians from this company be assigned to provide home appliance installation services for my home - in particular the installation of a new refrigerator and the swap/installation of a new gas range.

With respect to the installation of my gas range, they did a tremendously poor job handling the delivery. First of all, the technicians unpackaged/unwrapped my gas range to the bare bone in the middle of the street while it was raining prior to bringing it into my building for delivery. Obviously this caused great concern for me as they were installing it in my apartment due to the numerous electrical and fire hazards that this could pose. When questioning this to the technician, he was rude and dismissive. The technician did not level my gas range properly either. The gas range ended up positioned too high compared to my countertop. As a result, I have sought the need to schedule a second visit to address this problem. When they hauled away the old gas range, they did it in such a rushed fashion that they ended up banging up my walls causing dents and scratches. They even managed to chip off a piece of my granite counter and also dented my dining table! As a result, I had to file a damage claim to be compensated for damages caused by their negligence. Regarding COVID-19 protocols, the technicians did not follow the proper safety protocols. Both technicians frequently kept on taking their masks off throughout the installation despite me instructing them to keep their masks on.

The refrigerator installation was just as bad. Technicians once again did a very rushed job the first time around, leaving my refrigerator completely unleveled and with the refrigerator doors lopsided, requiring me to schedule a reinstallation. The second appointment was even worse. They left my refrigerator looking even WORSE than before. To the naked eye, it looked blatantly obvious that the refrigerator was not leveled. When attempting to provide recommendations on what needed to be done, they were dismissive and kept insisting that my floors were unleveled and had nothing to do with the refrigerator's height. After insisting that they were wrong, they went as far to call me a "tigere loco" (which is an insult in Spanish to call someone crazy). Unfortunately, I have to bring them in for a THIRD appointment to address the screw-ups from the previous two appointments which is incredibly frustrating.

Needless to say that I am completely displeased with the service this company provides. I honestly do not know how they are even in business and why BestBuy would hire a bunch of lackeys to do what should be a very standard job. They are highly unprofessional and not skillfully competent in the appliances they are being requested to install and I will never recommend their services to anyone I know. If BestBuy gave me the choice, I would choose a different company to remedy the issues these technicians left me with.

Zero stars. These guys were supposed to deliver and install my oven- they cancelled four times, and didn't respond to any phone calls, while I waited 6 hours. They came to install a hood for the range, and stole half the pieces of the product that were supposed to come with it. Delivery guy made my entire apartment smell like cigarettes for hours after he left. Avoid them like the plague, I sincerely hope y'all go out of business.

Buyer beware of Mr sos installs! They were contracted by Best Buy to deliver and install 3 new TVs in our home. The installers damaged our brand new hardwood floors because they dragged the boxes across the floors. They also broke an hdmi cable that our electrical ran through the walls
With our addition and it will cost us thousands of dollars to run new wiring. Mr sos does not respond to our phone calls

I have had two experiences with Mr SOS and both have been excellent, they are professional and friendly technicians. In the first one they helped me install my new appliances, they arrived on time and gave me a brief explanation of how to use them, after a few months I called them to do some smart installations in my home and everything was perfect. Thank you for your good services, good job.

I was a little nervous at first when I saw all the bad reviews, but I bought a dishwasher from Best Buy and this was the install company that was sent over. Benny and Tonny were quick efficient, careful and were friendly. The dishwasher had a small indentation on the side and thanks to them they suggested I call Best Buy to get a $150 gift card as an accommodation.

Easy 5 stars. I ordered a dishwasher from Bestbuy. He came on time, quickly removed the old dishwasher, replaced it with the new one with no hassle or issues under an hour with very little clean up. I would definitely recommend their services. Much thanks!

Purchased a Dishwasher from Best Buy online. I've had good experiences with them before. My install was sourced out to another service.I was a little nervous when I came online to see negative reviews for Mr. SOS Installs. The two gentlemen that came were nothing but professional. They called to say when they would arrive. They knew exactly what needed to be done. We needed a GFI outlet installed for the newer appliance. They were able to do that for a minimal charge. Took their time to level and adjust the appliance. Made sure it worked. Removed my old one and cleaned up the area. Very happy customer.

I purchased an LG dishwasher through Best Buy. On the day of delivery, the installer called to say he was 20 minutes away. An hour later, Mr. SOS calls and says their truck broke down and they will install the dishwasher two days later. Then, two days later, they called to cancel because the dishwasher was in the truck that is being serviced. They wanted to set up another installation date 3 days later. I told them and Best Buy to cancel the order. I ordered the same dishwasher through PC Richard and installation is set for tomorrow, which is also a Saturday. Because of Mr. SOS Installs, I am done with Best Buy for good. They will be out of business in two years anyway.

I had two installers from this company come to install a dishwasher I purchased from Costco. Upon arrival, one of the gentlemen told me that a GFCI outlet was required, as the current dishwasher is hard-wired. Before they even arrived, he had already marked the job as “complete” on his phone.

When I asked why the job was marked complete without even unboxing the unit, he initially denied marking it that way. However, after I showed him proof, he admitted he had accidentally marked it as completed. He came inside to look at my old dishwasher and, after seeing that it was hard-wired, said it would cost $200 to install a GFCI outlet to meet current code requirements.

I told him I would handle the installation myself, but I was currently working. He said he would return within 24 hours. Shortly afterward, I remembered there was already an outlet to the right for the cabinet lights. The installers left, but after several calls to the company, I received no response — the number listed is a Google Voice number that no one answers. I ended up calling Costco, who informed me it would take a week for someone to come back. When I asked why the job was marked complete without even unboxing the unit, he initially denied marking it that way. However, after I showed him proof, he admitted he had accidentally marked it as completed. He came inside to look at my old dishwasher and, after seeing that it was hard-wired, said it would cost $200 to install a GFCI outlet to meet current code requirements.

I told him I would handle the installation myself, but I was currently working. He said he would return within 24 hours. Shortly afterward, I remembered there was already an outlet to the right for the cabinet lights. The installers left, but after several calls to the company, I received no response — the number listed is a Google Voice number that no one answers. I ended up calling Costco, who informed me it would take a week for someone to come back. They will be back, let’s see how it goes on the second attempt next week.

A1 professionalism. Great service. Highly recommend. Despite Best Buy taking 2 months to schedule this install. Mr. SOS really did save this kitchen in under 30 mins or less. They found a workaround for the install and clean up wasn’t an issue. Thanks again.

Big Mike was amazing!! He came the same day just to install my ac, so quick and efficient. He knows what hes doing!!!!

I love Michael , he is very respectful and responsible
Always makes sure that does great job to satisfy a customer. I will highly recommend him if you have any upcoming projects at home

Highly recommended!
Professional workers!
Honest guys!
Affordable prices!
Job was done on time without any problems.
Thanks for everything Mr. Handyman 1
I know we will meet again! I have lot of plans for my house.
Thanks a lot for my comfy Gazebo!

Great experience. Michael came and installed my very heavy AC (after lugging it up from the basement to the third floor) quickly and efficiently. Was also very friendly! Will definitely use their services in the future.

Can’t recommend Mike enough!!! I needed my microwave installed (after Home Depot refused to install because of the ceramic wall). I was able to get a same-day appointment and he was on time. Mike went to work and knew exactly what to do. He’s super friendly and even taught me a few facts about the microwave!

He was so great! Did the job well, and quickly. He installed a new dishwasher where there were previously cabinets. He added electrical and plumbing for the drain. He was nice, responsive and the job turned out perfect. Didn’t leave a mess and showed me that everything was working well before he left.
10/10 will use him again in the future!