Home Services reviews in Brooklyn, New York

Friendly and knowledgable staff took care of damaged upholstery that I thought was impossible to clean! They kindly removed a stain on a rug in the room for no additional charge.
Highly recommended.

Michael was perfect! Came in and got our office looking better then it looked on opening day. He explained the process from the beginning to the end and it was perfect. Peak professionalism and great work.

Great service. They came to the house to give an estimate, collect and drop off the carpet. I got a good deal and the carpet looks great. What more can you ask for?

Very responsive and great service to the customer. I found my rug in excellent shape after having it delivered back home. Thank you Flat Rate Carpets!!

Used for a very unique project in the city...Great service! Cleaned the upholstry of the sofa beautifully. Did the carpet same day. No fuss and pretty quick too! Try them out!

My kids damaged my oriental carpets and i was so worried about how im gonna clean it.my friend told me about flat rate carpet and mentioned how good the company is..so i gave them a try and there we so amazing. omg i cant believe they did such a perfect job...thank flat rate u guys are the best..

They arrange my appointment within 2 days what I really liked. They arrived on time. Service was professional and fast. My sofa looks great now! Thank you

Simply unreasonable and rude.

They shouted at me over the phone saying I’m wasting their time when all I’m doing is asking for a quote.

I’m never going to the business ever and will strongly discourage others to do so. No respect for customers.

Great job cleaning my couch and rug! There were some pretty bad stains from my kids and they managed to get all of them out in no time. My couch looks amazing! I'll definitely be using them again in the future.

5 stars is not enough. We own a moving company and moved a customer from Upstate NY to Roosevelt Island. They guys must have whacked a tree with the overhead and caused a small hole in it. Thus the customers mattress was soaking wet from the rain. Her 7k mattress almost ruined, and she was crying. I called Flat Rate and they were there in 1 hour. The customer just called me and said thank you for sending such nice, professional guys. No more tears for her! Thank you Flat Rate Carpet!

I had a very unpleasant moving experience from Boston a few months ago that resulted in black and brown marks all over my sofa and sofa cushions. I'm still not sure how this happened or where it came from since everything was wrapped in painter's plastic. Basically, there was a lot of back and forth between myself and the moving company to remedy this issue and they finally agreed to cover half the cost of upholstery cleaning. Flat Rate was near by so I called them. Within an hour, they sent someone out to do a free estimate. My service tech, Tom, explained my situation to one of their customer service reps who contacted the movers for me and got them to sign off on and fax back the invoice within minutes so Tom could get started immediately and I wouldn't have to argue with them anymore. It was pretty awesome to get such prompt, friendly and helpful service after a lousy experience with the moving company. Tom had to go over the sofas and cushions a few times to get all the stains out and did a fantastic job of it. Pleased and will use them again.

I would highly recommend Flat Rate Carpet in brooklyn to anyone. They are very professional and are willing to work with you. They cleaned my stairs, it looks like a brand new carpet. Having a toddler at home with a fresh clean carpet is extremely important.

Thanks to Marc and Yogev ...

You Guys Are Owesome!!!
Thank You...:))

Flat Rate Carpet has always been my go-to place whenever I get my upholstery and carpet cleaned. They're different from other companies I have tried before because they use water extraction carpet cleaning technique and its really effective.

These guys are the best. They came to me and installed the carpet that I bought for my new house. I was worried because the carpet wasn’t regular shape but these guys did a great job. I’m very impressed. Thank you again!

I am extremely happy with this company's installation services. They did both my home and my office space 10,000 sq ft, they were very professional and punctual. I would 100% recommend them to any one looking for a professional job.

I really wish I could separate my rating out by quality of work done and customer service because they would get 2 VERY different ratings.

Quality of Work Done = 5
Customer Service = 1

While they did an awesome job on cleaning my 7x10 white shaggy rug, I was not only disappointed with the level of service I received but the amount of my time that they wasted and had absolutely no respect for (talking 8 hours of my time). The 3 rating is due to my immense frustration at how much of my time they wasted.

They were extremely prompt in showing up for the free estimate appointment. I had them take the rug the same day and was told it would be ready the following Saturday and that they would deliver it between 8am and 11am.

Saturday comes and it's 11:15am and no rug, no call. I give them a call to get an ETA and am told they would be at my apartment in 20 mins. It's now 1pm and still no rug or update. I call them back and after putting me on hold for a few minutes they inform me that something happened while they were cleaning my rug and that it's not done and that someone should have called me that morning. Now they tell me it will be delivered on Tuesday between 3pm and 5pm. Since I live alone, I had to spend my entire Saturday morning from 8am - 1pm stuck in my apartment for a rug that was never coming - that was 5 hours of my time.

Now it's Tuesday and my rug is supposed to be here between 3pm and 5pm. At 5pm on the dot I receive a call from them asking if I'm home and letting me know they will be delivering the rug shortly. At 6:13pm I give them a call b/c (shockingly enough) still no rug. I'm told 20 mins. My rug was delivered at 6:55pm that night. Almost 2 hours after it was supposed to be delivered - almost 4 hours of my time sitting in my apartment waiting for them.

I understand that things don't always go as planned but a good company prides itself on good service and part of that is letting your customers know when something comes up or you can't meet the time frame that you provided.

So while I am REALLY happy about how clean my rug turned out (looks almost new again and this is a white rug), I was really not impressed with their utter lack of customer service once they had my business. As I mentioned they were exceptionally prompt when they came to pick up the rug. Just wish that carried over to once they actually had my money.

My rating may be a bit harsh but I think businesses not only need to provide quality work but exceptional service as well.

Flat Rate Carpet deserves five stars for a job well done on my rugs. I had my pakistani rug cleaned restored and it's amazing that they completed the job. Excellent services!

They provided us with exceptional customer service and attention to detail on our project. Can't really ask for more from a business servicing you. We would definitely hire flat Rate carpet again!

I had a very good experience with this company. They were nice, thorough and on time. They cleaned an old rug of mine and it looks and smells much better. Also, the sofa is stainless and fresh. I would definitely recommend them if you live in the NYC area.

I was visiting some friends in New York and having some fun. One of them had a little to much fun and ended up getting sick on one of the sofas. I called Flat rate to see what they could do. They were quick and efficient on the phone to get some one out right away. I was happy with the service and glad I called them. Thanks for the great Job.

Flat Rate Carpet Crew, was professional and very efficient!!!! They did a great, awesome job with our couches and carpets. Would definitely use them again in the future and recommend them for everyone!

I'm happy i chose the right place!
Special thanks to Yogev and the entire crew....