HVAC reviews in Brooklyn, New York

We had Ice Age convert our heating system to a mini split two years ago, which was a difficult month but they handled it professionally and competently.

However, the service contract is a different story altogether. We signed up for a 2-year deal at the time, thinking they were the only option available. The price tag was $3000, labeled as "discounted."

The catch was that maintenance was only available Monday to Friday, 9AM to 5PM - a major inconvenience if something went wrong on the weekends or after hours. We were also told that without signing the contract, a single maintenance call would cost around $900, supposedly for a 5-hour job.

Despite being convinced by this argument, we've had only two 2-hour maintenance visits since then, totaling 4 hours of work for the same price as before - a far cry from the promised 8 hours. Now they're trying to sell us another "discounted" contract.

One time I called for service, no one showed up despite being told someone was on the way. That's when we discovered a reputable plumbing company in the neighborhood that specializes in Mitsubishi mini-splits. They charge $650 for an annual contract and offer free maintenance, 24/7 service, plus other annual checks on our plumbing systems.

It's clear: this company can't compete with better options.

Hendy & Freylin exceeded expectations with their thorough service, even performing some extra maintenance to keep my system running smoothly for years to come. Highly recommended.

I've had the chance to experience Ice Age Mechanical's services once more, and I'm pleased to report that they've exceeded my expectations - again. This time, they installed three 3-head units as part of a Con Ed rebate program for heat pumps. Their efforts saved me nearly 40% on the cost, thanks in large part to their efficient process.

Their work is consistently top-notch, and I was impressed by how well they managed to complete the job within the estimated timeframe. Given that they were working around tenants, it required a high level of organization and cleanliness. The electrician, Carlos, did an excellent job routing the power with minimal disruption to the surrounding apartment. His attention to detail and professionalism are traits that I appreciate.

The finish work was also impressive, courtesy of Victor. The lines blended seamlessly into the walls, making it impossible to distinguish where they were installed. This level of craftsmanship is a testament to his skill and dedication.

I initially chose Ice Age Mechanical because Victor suggested upgrading my electrical service and installing wall thermostats. Further research confirmed that these upgrades would address issues with temperature variability when using the system for heating. His price was competitive, even considering the additional features.

During installation, the crew was courteous and considerate of the apartment's layout. They efficiently set up the configuration, allowing them to complete the work in half the time initially proposed. I also received a significant credit for the electrical upgrade due to how smoothly the job went.

What truly impressed me, however, was the responsiveness of the office staff. Their quick response times and helpfulness made a significant difference. It's reassuring to know that someone will address your concerns promptly.

In short, my experience with Ice Age Mechanical has been consistently positive. I would not hesitate to recommend them to others and have no hesitation in using their services again.

My review is long overdue, but I'm eager to share my experience with this company.
In August and September 2023, I had the pleasure of working with them on a significant project. From the owner to the site supervisor, everyone made a concerted effort to ensure a smooth and positive experience for me.
Given the complexity and cost of the job, I had legitimate concerns, but my queries were consistently met with kindness, respect, and a willingness to address my worries.
The team's professionalism, expertise, and genuine care for clients are truly exceptional. As someone who's often taken advantage of by contractors, it was refreshing to feel heard and valued.

The technician did a great job installing a mini-split system in my basement, which exceeded my expectations. Although another company offered better prices initially, the installer at Ice Age stayed committed to their initial bid despite some complications arising during the process, resulting in a product that meets my needs perfectly and is working well now.

Ice Age smoothly upgraded my old LG minisplit to a Mitsubishi, using the existing ductwork. The technician, Angel, was meticulous in their work. Coordinator Juan effectively listened to and resolved my issues. Overall, it was a hassle-free replacement process with excellent communication.

Everyone was pleasant from Paula, who handled my initial inquiry, to Nicolas, who provided a fair estimate, and the two technicians, Juan and Rodolfo, who carried out the work efficiently. The job was completed on schedule, and the workers made sure to cover all aspects thoroughly, even taking shoe coverings to protect my property.

Alexis from Ice Age has consistently delivered top-notch work for my HVAC needs, arriving promptly every time. Their professionalism is impressive. I highly recommend them to anyone looking for reliable service.

They showed up on time. The technician, Alexis, had experience testing Freon levels and some equipment to do it. I mentioned this when booking the appointment, and the admin was professional and friendly about it. However, when Alexis arrived, he told me he didn't have the necessary nitrous oxide to pinpoint the leak location. Now I'm waiting for a quote to schedule another visit with the proper gear. Unfortunately, this isn't how I'd expect HVAC services to work, especially after we've been without heat for most of winter due to poor service from other companies. Initially, I hoped Ice Age would fix my issue on their first try, but that's not what happened. The bill was lower than expected, mainly because it only included dispatch and an hour of troubleshooting.

I'm looking forward to getting the proposal so I can move forward with a comfortable home again.

Handy sent someone to clean our AC unit. They showed up on time, were courteous, and did a good job without damaging anything. The guy worked quickly but didn't cut corners. Our AC is working fine now.

I've found a home services company that's genuinely exceptional. From the get-go, they showed up on time, presented themselves professionally, and were an absolute pleasure to deal with. They guided me through every step of the process, kept me in the loop, and left my space spotless – I mean, cleaner than when they started.

After a string of subpar experiences with HVAC firms in the past, it was a breath of fresh air to stumble upon a team this capable. They installed a Mitsubishi heat pump for us, and let me tell you, it's been a revelation. For six months now, it's kept our home snug as a bug during New York's brutal winters, and I'm thoroughly impressed with its dependability and efficiency.

If you're on the hunt for an HVAC company that actually delivers, Ice Age is the one to call. They streamlined the process and took all the stress out of it – I'm glad we made the switch.

We were impressed with Ice Age's installation of split units in our apartment. The team, led by Victor, was very accommodating and easy to deal with. We're happy with the final result and appreciate their professionalism.

Juan and Rodolfo handled my split unit service with expertise and care. Their professionalism was evident in the way they protected surrounding items and left everything tidy afterwards. I'm extremely satisfied with their work, which is why I wholeheartedly endorse them.

I've used their services for major renovations and they have solid expertise on current heating and cooling trends. Their work is reliable and of high standard.

Juan exceeded expectations. He meticulously serviced all air handlers and the roof unit with precision. His work area was spotless, revealing his attention to detail. But what truly stood out was his exceptional courtesy - he even carried my mom's suitcase upstairs when she visited, showcasing a kind and considerate nature.

UPDATE:

The company followed through on their promise and made things right. They acknowledged the communication issue and took steps to address it within a short timeframe. We were pleased to see them show up promptly and fix the problem - the noise is now gone, and we can use our AC without any issues.

We had a decent experience with this company two years ago when they installed our split units. However, there was some room for improvement during the installation process. Despite that, the units worked fine for a while. Recently, we've been dealing with a persistent banging noise coming from inside the walls where the system is located. We've reached out to them multiple times - by phone, email, and text - but received no response whatsoever. It's unclear if they truly stand behind their work or not.

I've had an exceptional experience with Ice Age Mechanical. The team, led by Juan and Victor, did a fantastic job installing five split A/C units on my roof and securing the compressor. The end result looks impeccable. What impressed me most was the professionalism of every single employee who interacted with us - they were all straightforward, responsive, and kind. The installation itself is meticulous and clean, indicating that the team takes pride in their work and prioritizes customer satisfaction. They also did a superb job on patching and painting after the A/C installation, making it virtually invisible that they were there. Special kudos to Hendy, Angel, and Freylin for their reliability and hard work. It's truly challenging to find a company that could have done better overall.

I'm thoroughly impressed with Ice Age Mechanical's exceptional service. Due to nearby construction, our AC line rerouting was a complex task, but their staff adapted impressively. The office is remarkably accommodating, even fitting us into their schedule at the last minute. The technicians arrived and worked with outstanding professionalism. What stood out most, however, was their kindness, patience, and helpfulness throughout the extended project. They truly went above and beyond – it's a testament to their commitment to customer satisfaction.

I met with Johnathan and Victor to explore replacing my current PTAC unit. They showed me the benefits of switching to a Mini Split, which seemed like a great option for my small one-bedroom apartment. The units under my windows were not only taking up valuable space but also being extremely loud - a real nuisance.

Victor sent over an estimate promptly, which was really appreciated. I didn't have to wait or call multiple times to get it; they delivered it quickly and efficiently. Once we decided on the Mini Split, they worked with me to schedule a date that suited me. The installation went smoothly, and they showed up right on time. The work was done promptly and professionally.

The new AC system is working great, and I'm thrilled with my decision. I'm confident it will enhance the value of my apartment. Although there was one minor hiccup, which wasn't the company's fault, they handled it quickly and went above and beyond to ensure I was satisfied.

I was impressed by their workmanship and customer care - it felt like dealing with a company that values its customers and pride in their work. The pictures of the installation, even with wet paint, show their attention to detail.

We had Ice Age Mechanical install a mini split AC system in our 2-bedroom apartment, working with Alex Chica to determine the best placement for the indoor and outdoor units. The team was professional and considerate of our work-from-home schedule during installation. They did an excellent job minimizing damage to the ceiling and walls. The electrician ran the wires efficiently, and when one unit wasn't getting power, they quickly resolved the issue. The painting and patching done afterwards was top-notch – you'd barely notice where the holes were originally. Throughout the process, we felt confident in their workmanship and expertise. Given our positive experience, I highly recommend Ice Age Mechanical to anyone seeking reliable AC installation services.

Here is a rewritten version of the review:

I was impressed with Ice Age's efficient service - they replaced my noisy old PTAC units with a brand new split system in just a couple of days, at a very reasonable price. What really stood out, though, was their exceptional customer service: friendly, professional staff who went above and beyond to ensure everything looked as good as new afterwards. A huge thank you for a job well done - I'd highly recommend them for any residential HVAC needs!