HVAC reviews in Brooklyn, New York

I wasted hours on hold with multiple companies before finally getting someone from Alexander's Proficient to show up. They fixed my thermostat in under 20 minutes, which is a huge relief since it's freezing outside. No hassle whatsoever - very impressed with their service.

We were one of the lucky ones who got someone to show up on a Friday night when everyone else was closed till Monday. Alex fixed the issue quickly, which was a huge relief because it turned out to be a simple fix that saved us from having to ruin our weekend.

We had a disastrous experience with this team, and their lack of transparency was appalling. We needed a new boiler, and what they brought us was an old, worn-out unit (see attached photos). To make matters worse, we ended up paying too much for something that wasn't even new.

The job itself didn't get done; instead, they took over $3,000 without lifting a finger. The boiler remains outside our house, two months on, as it's been left uninstalled. Installing a gas boiler requires multiple people and specialized skills - it's a heavy 400-pound unit that demands proper equipment and care.

When the team showed up, only two of them arrived, with inadequate tools, late, and with a worn-out boiler. They tried to slide it across our hardwood floors, leaving behind concrete gouges (see attached photos). The workers seemed taken aback when we refused to let them begin the job, but we were terrified they would cause irreparable damage.

This team is only suitable for small jobs; they're completely unqualified to handle bigger projects. We're now forced to take legal action to recover our money. I wouldn't give them a single star if it were possible.

I'd give Wilfred a mediocre rating due to his eagerness to please, but it was largely undone by him taking on a job that was beyond his capabilities. As a result, I ended up having to hire someone else to fix the problems he left me with.

To make matters worse, Wilfred was financially strapped from the start and relied on my additional payments for parts. By the time the project was finished, I'd paid significantly more than initially quoted, and I still footed the bill for a substantial portion of the materials he should have covered.

The most frustrating aspect is that I had to troubleshoot multiple leaks myself due to his lack of response. Now, I'll need to replace or rework much of his work to ensure it's correct – parts he either missed or didn't recommend – all at my own expense.

Unfortunately, when I tried to resolve the situation with Wilfred, he vanished without a resolution, leaving me with further headaches and added costs.

Paid $200 for a consultation, which led me to hire him for the installation of five units and two compressors. Before signing the contract, I asked to see his license, but he claimed "As an HVAC Contractor in New York, we're not required to have it, but yes, I do have one." He showed me a Technician Certificate card that supposedly verified his EPA licensing and other credentials.

However, things took a turn for the worse when Alexander requested a 73% deposit fee of $7,686.90 before starting work. I was shown pictures of the units and equipment via text message on July 8th. The installation process began with him drilling holes in my house for wiring purposes, which were never sealed or closed.

It took him approximately three days to complete the job, but all five units stopped working and producing cool air just a few hours later. I called him immediately and followed his instructions to reset the units, but they still didn't work. He suggested that I turn them off by circuit breaker, wait 15 minutes, and then turn them back on.

When I texted him again about the issues, he initially apologized and said he would come out. However, he failed to show up on multiple occasions, including July 21st, when I specifically asked him to arrive at 11:00 am. He claimed that he was "overbooked" but eventually showed up on July 22nd.

Despite my concerns about the units producing hot air and water leaks, Alexander promised to fix the issue by July 29th or sooner. However, he failed to respond to multiple texts asking him to come sooner due to the heatwave. On July 30th, I reminded him to bring proper equipment to mount cables, but there was no response.

When I posted a review on Google Maps, Alexander responded with a dismissive comment. When I texted him again about the issues and asked him to stop contacting me, he claimed that he would call when he was done with another job. However, he never followed through.

It's been several weeks since our last communication, and I've yet to hear from him. It's disheartening to realize that I paid a substantial amount of money for someone who appears to lack integrity.

My wife and I had a terrible experience with Alexander Heating and Cooling Company. The level of service and professionalism provided was appalling. We've filed a complaint with the BBB and are taking legal action, still waiting for our promised refund.

I would strongly advise others to steer clear of this company. If you're considering using them, take it from us - don't do it. Our experience began when we invited Alexander into our home for an initial assessment. He recommended a larger unit for the living room, which after installation didn't work as expected.

He promised to follow up the next day, but never did. After we paid in full, it took weeks to even get in touch with him again. When we finally did, he was dismissive, arrogant, and completely disrespectful towards the work he hadn't completed. It was frustrating dealing with him, especially since we had to use our friends' and family members' phones to reach him.

The communication breakdown was staggering. He would screen our calls from his own phone, making it impossible for us to get in touch with him directly. If you're considering using Alexander Heating and Cooling Company, please don't make the same mistake we did. I'd be happy to share my full experience with you.

Willfred delivered exceptional service. He was courteous, knowledgeable, and got the job done efficiently. I'd had issues with one of my air conditioning units, which repeatedly shorted out despite previous attempts by another technician to fix it. Willfred came in once, quickly diagnosed the problem, and returned the next day to complete the repair within an hour. His expertise is undeniable - he's now fixed all the AC units in my building, demonstrating his skill and reliability.

Wil Alexander was one of the few people who took the time to listen and diagnose my issue over the phone before scheduling a visit. His quote was fair considering HVAC rates, and he promised to arrive within an hour - which he kept. Throughout the process, he explained each step clearly and what I could expect next. He even managed to navigate some tricky acrobatics to access the outdoor unit on the roof with a good dose of humor. His professionalism and approachability made a big difference. If I needed similar work done in the future, I'd definitely hire him again - and so should you.

I hired this company in November 2021 to fix my boiler, which wasn't starting. Mr. Alexander got it going, said it was fine, but needed cleaning - I paid a $100 deposit for that service. However, the boiler stopped working again that night and I sought a second opinion. Mr. Alexander never clarified the refund status of the deposit or delivered on his promise to return it three times; he just failed to follow through. This experience has left me extremely disappointed with the company's integrity. The salesman may seem convincing, but his words are empty - he's dishonest and inept. I'd give him a rating that reflects this, but unfortunately, it's capped at zero.

Wilfred Alexander is incredibly knowledgeable and provided excellent service when installing our new HVAC system. The price for the installation was spot on, and we were treated with professionalism and respect throughout the process. I wholeheartedly endorse this company to anyone looking for reliable heating or cooling solutions - they truly deliver.

Wilfred is a lifesaver! We walked into our wine shop on a scorching morning (over 90 degrees) to find the AC had stopped working. Alexander's team sprang into action, with Wilfred calling us back within minutes to diagnose the issue over the phone. He arrived promptly and fixed the problem in under an hour - we were cool again in under 30 minutes. Efficient, friendly, and a huge relief. We're grateful for his service and look forward to using it again soon.

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Had an issue with my Midea u-shaped AC - it wasn't cooling. Alexander fixed it quickly, was tidy and fair priced. Diagnosed a refrigerant leak and replaced the unit under warranty. Would definitely recommend Alexander's Proficient Heating & Cooling for similar issues - good service at a reasonable cost.

The homeowner had a major issue with water damage - it was dripping from the ceiling just below an air conditioning unit. The quick fix by a fast A/C system repair service saved their drywall from total destruction, preventing significant damage.

Their ductless heating and A/C system is a game-changer for our finished attic, offering top-notch climate control without requiring any invasive wall work.

We were scammed by this company, which is completely unacceptable. Most reviews seem to be fake, as they all praise the same two companies. We paid $220 for nothing and have been ignored.

My energy bills have dropped significantly since having it installed.

Hands down the best company for PTAC units in NYC - they fixed mine fast and saved me from a terrible hot summer.

Avoid this company at all costs. They showed up late for the scheduled appointment, then rescheduled for later that day after we called. When they finally arrived, they took a cursory look at our machine and told us it needed a new circuit board. They demanded payment without completing the work and left. We've tried to get in touch with them since, but complete silence. This was a major rip-off and I wouldn't trust them with my money again.

Frustrating experience with this home services company. I repeatedly tried to schedule appointments, but was consistently left hanging as they claimed they'd "contact" the technician without following through. It took two days for a slot to finally open up, only to have the technician fail to show. Multiple calls were needed to get an explanation - and on top of that, they found ways to overcharge on the estimate. Needless to say, I won't be using their services again.

Installed a new PTAC heating unit with this company. The technicians were speedy and the system is working flawlessly - I'd definitely suggest their services.

I'm thrilled with David's service - he worked efficiently and left my place spotless. The AC is functioning flawlessly now.