Plumbing reviews in Brooklyn, New York

Went to AF Supply via AO Smith Water Tanks on a warranty for a Hot water tank.
I waited for the manager and when he responded, I explained that I was sent over by AO Smith on a warranty of which he replied that I was supposed to call him and not appear at his store.
I answered 'well....I am here because I was told to come over and I wouldn't know what he required unless I was told beforehand?!

So, Despite AO Smith Co. providing a return authorization number and me having all the receipts of purchase and valid warranty policy paper work, AF Supply refused to accept the return because according to the manager, the warranty and return policy is AO Smith's terms and not
AF Supplies responsibility and that they do not have to honor the warranty.
Needless to say I was taken aback by his rude and dismissive behavior.
I reached out to AO Smith Co. and reported what I unfortunately was subjected to at this establishment.
I was told by AO Smith customer service that AF Supply can indeed reject the warranty but they (AO Smith) would buy back the water heater since AF Supply could not accept the return.
Wish they had informed me of this option in the first place when we spoke initially, I would have never set foot in that rat hole to begin with!

Shady "AF"

Had a valid warranty claim for an AO Smith water heater, warranty department asked me for the model number and claims none are in stock. Have to wait a few days or maybe even next week, knowing very well people cannot wait for a hot water heater.

I called back as a potential customer, and they have it in stock. These practices makes the industry look bad.

Well stocked and knowledgeable about plumbing and heating. Friendly service

Ordered a faucet, shipped immediately but they shipped it FedEx requiring a delivery signature! I never asked for that, they just did it, so I had to take a day off work to stay home to get it. FedEx takes a picture of the delivery showing it was delivered so why ask for a signature! Crazy! I would have bought if from someone else had I known I had to waste an entire day! and it came at 4pm, FedEx said 9:40-1:40pm, wrong. The item was what I wanted BUT I did not want to lose a day at work and waste a day due to THEM deciding how to ship it!!!!!!!!!!!! It would have been fine sitting at my door until I got home!

Absolutely the best customer experience. Their representatives were extremely helpful in product selection. Their pricing was excellent. Once the order was placed, they made getting the items very easy. Even the delivery team was outstanding. I can't say enough good things about AF Supply.

Purchased an A.O. Smith water heater from AF Supply because first convenience (I live next door to the Brooklyn location) and second because as the salesman put it “No worry, hassle free warranty exchange”
Sooner than expected my unit failed. A.O. Smith covered the faulty unit under warranty. I received an RA number which in my case, covers the defective unit. I go back to my neighbor AF supply with every document needed to pick up my replacement unit, and Nacimm, the person that handles warranty issues at this location said that he would not handle my claim unless I paid him $250.00
He said that it’s the processing fee for warranty claims.
ARE YOU SERIOUS?
A $250.00 PROCESSING FEE? WHY?
THIS IS UNACCEPTABLE!
When I purchased my unit from AF, this $250.00 fee was never discussed or even mentioned as part of any process or warranty claim.
This is a deceptive practice that needs to be looked into and thoroughly examined from top to bottom.
When I purchased the unit I was sold on the no hassle promise but being blindsided by this 250.00 surcharge is not only a hassle, it’s HIGHWAY ROBBERY!
That is about half of what it’s going to cost me to install the replacement unit.
I will be reporting this incident with the BBB ASAP!

They have everything

This place is amazing, good service and price

Best

The Best!!!

Best plumbing supply

Great people

Best place

Best plumbing supply in town

Great sarvice

Prompt and reliable service

The best plumbing store

Great place

Wonderful staff

Terrible people, zero customer service

Fully stocked
Great service