Constraction reviews in Cheektowaga, New York

Great company. They will be doing my bathroom. I expect and will get amazing results.

Two rooms done at different times. Office staff and installers were all professional and friendly. Very pleased each time.

Nice variety. Staff seems very knowledgeable and helpful when selecting tiles. Would definitely recommend.

See Patricia for a great customer service experience! I believe she would wait on you all day with a smile. Great Job, Patricia!

Recently had my kitchen flooring replaced. The company was great! Very accommodating especially during COVID. The staff who helped me pick out products was wonderful as well as the installers !

The warehouse for Mario and sons is completely mismanaged. It is located in Sloan NY on Lovejoy st. The warehouse states on the answering machine that they are open at 6:30 am. I went to help my mom pick up tiles friday morning at 8:30.
The warehouse door was unlocked and we went in. The place was deserted! After a half hour of waiting, we saw our order sitting on the ground that said ‘paid in full’. Not feeling comfortable leaving our already paid for materials in an unlocked warehouse, we decided to load it ourselves. Literally anybody off the street could’ve walked in and taken anything they wanted.
At the tail end of us loading very heavy flooring tiles ourselves, the person who was supposed to be manning the UNLOCKED warehouse shows up. I can only assume he carelessly stepped out for coffee with his wife/girlfriend- as she got involved telling us we shouldn’t have gone into the UNLOCKED warehouse!
I can’t express enough how concerning it is that the warehouse was left unlocked for that amount of time, with very expensive materials and dangerous equipment.
I urge the management at mario and sons to take a closer look at their warehouse practices as they are lazy and extremely unprofessional.

Mario & Son did a fantastic job with our bathroom remodel. They were on time, did excellent work and cleaned up each day they were working. I highly recommend them.

I had my kitchen floor redone a few years back and I can say with confidence it will be the only service i will continue to use. The floor remains in excellent condition after many washes and wear and tear. The installers were nothing sort of professional and efficient.

I'm a single mother and the second I entered Mario & Sons with my daughter (age 3) they yelled from across the showroom floor that no one under the age of 18 was aloud in the building. I was the only customer in the store and we both had masks on. I was ready to spend thousands on getting my floors replaced in my home. I would never recommend them just because of how unprofessional they were, and rejected my business. There loss!

The staff in the Cheektowaga show room was very helpful. The tile we are looking for has been discontinued by the manufacturer, so we were trying match it, which is very difficult. The staff double checked their store room and found one partial box with enough tiles for our job. Thanks to them for saving us time and hassle.👍

Michael (Mario's brother) did the work on our kitchen floor. It was individual porcelein tile (looks like brick) placed in a herringbone pattern on about 230 square feet. It turned out beautifully. I was so impressed with Michael and his worker. They were at the house everyday and finished when we were quoted. Michael took the time to answer all my questions and I had a lot. Everyone who comes over to the house comments at how beautiful the floor is and that it is so well done. We feel they went above and beyond. I would definetely recommend.

Excellent. The complete tear out of my bathroom, 50 years old was my best decision about remodeling. All tiles were placed exactly with absolutely no mistakes. The sub-contractors were great about how I needed everything done. The ceiling fan/heater was also a great suggestion. After over a few years everything looks brand new. They even let me know that any traces of mold in the seams could be fixed. I just need to call them. So far no mold in the tile seams
Great work!!!

Did a wonderful job installing kitchen tile after removing old vinyl floor. Very thorough attention to detail in all aspects and the employees Mike and Dave were incredibly kind, helpful and fun to talk with. Would definitely recommend.

Mario & Sons recently installed a heated tile floor in my kitchen and half bath, as well as a new glass tile backsplash in the kitchen. This review is unsolicited, and I can't say enough good things about the company and its work. This project started during the pandemic, and for whatever reasons (supply line problems, staffing issues, a lot of people doing renovations during the pandemic), I was having a very hard time getting local companies to even return my calls. Mario & Sons was responsive and willing to work with me on a few different things. The showroom staff (we worked with Patty) were helpful and friendly. The installation crew (Mike and Dave) were on time, professional, and respectful of my property. I will definitely use them again when it's time for my next project.

Excellent work taking down old, mirrored kitchen backsplash and installing new tile! A special thank you to Fernanda and Patty who were a pleasure to work with. Our installer, Mike, was professional and demonstrated perfectionism even to the smallest of details. He did an excellent job that we are extremely happy with. Have worked with Mario's in the past and will again in the future!

My husband and I just had 3 bathroom floors redone. They were previously linoleum floors and we decided to replace the floors with luxury vinyl tiles. The floors turned out great.
Can’t say enough about Tim who did all the work. He was polite, has such an old school hard work ethic. He went over everything with us.
I would highly recommend Mario &Son.

Went to a few of the bigger “tile shops” to get some ideas with no help at all, decided to stop by Mario’s in Cheektowaga on our way through. Picked out a few tiles and brought home. We were able to return the samples to the West Seneca location which is closer. Decided on a tile and had an appointment set up for estimate. Went beautifully, day of installation went perfectly. All the employees were fantastic and helpful. The tile floor is everything I hoped for and more. From choosing tile at the store (Fernanda) to the installer, everything was top notch! If your thinking of any type of tile, do yourself a favor, stop at Mario’s and give them a try

We recently had Mario and Son do the tile work in our master bathroom. We are so pleased with how it turned out and from start to finish they were great to work with. All the girls in the store were helpful and receptive when I would call with questions or concerns. Mike was our tile installer and he did a phenomenal job. Mike took his time, he was a perfectionist and it shows. He even helped me line up the large 24x48 tiles with the veining to make it look like a continuous flow which is exactly what I wanted. I would highly recommend using Mario and son for your next project.

Bathroom renovation. Started with 2.5 baths with old tile floors & 1970s wallpaper. Contacted 8 different contractors to bid. My mother insisted I call Mario’s since they did the bathroom on her custom build and because they do the tiling for all the high end builders.

Mario’s suggested a re-glazing of the tub instead of a replacement and recommended Munro Products. The cost was 1/5 that of a replacement. I did the wallpaper stripping and painting. During the middle of my stripping around the shower, the drywall crumbled and revealed a disgusting rot behind it. At that point I contacted Mario’s and asked them to do the shower as well.

Renovation went smoothly. A tub/shower/floor can be done in 4-5 days with one day demo (strip to stud), one day plumbing/wall boarding/subfloor prep, one day tile, one day grouting. The three bathrooms were done over 3 weeks with a total of 14 working days. They offer design options in terms of how you want your tile installed, whether horizontal, vertical, subway style, etc. They will install both outside tile and products that you buy, which is not always the case for other companies. The other tile shop stated they would not install any outside products.

The tile they sell is quality but the cheapest started in $5 range. I extensively looked at tile from Home Depot and Lowe’s where the cheapest tile started around $1 but they also had selection going much higher. I bought my tile from Mario’s for several reasons: 1) The quality is guaranteed. Some of the Home Depot tiles that were poorly rated had customers commenting that the tiles kept breaking when the contractor drilled into it. 2) They will order the tile and bring it to site. Each box of tile weighed about 50 lbs. 3) The amount of tile is certain to be adequate. If you are hiring the installation, the tile price becomes less crucial, as the labor is the bulk of the cost.

The plumber they use is PCS plumbing, they also partner with someone that does electricity. They offer you the option of using your own plumber, which I would not suggest unless you have a very close relationship with your plumber. Plumbing occurs on day two after the demolition and requires a return visit after the tiling is complete. All work will halt if your plumber is not there in time. In my own case the delayed arrival of the shower pan caused the plumbing to be rescheduled, which Mario’s coordinated with ease. The price of the plumbing seemed above average but was not unreasonable.

One of the tilers I contacted stated they would not touch toilets or baseboard. Mario’s will remove and replace toilets for the tile work and do baseboard trim. They don’t do shower doors but recommend someone for the work. Only one installer Mike came and did all three bathrooms by himself, including all demo, tiling, drywall and trim work. He said he’s been doing this type of work for 30 years. The tiling speaks for itself in the photos. The wood trim done on the last day is utterly magnificent. The photos cannot capture the richness of the stains and details of the wood grain that were brought out. My mother has overseen several renovations and builds and says she never knew trim could look this good. I joked with Patty at the shop that it doesn’t match the rest of the house since the trim everywhere else looks far more shabby.

Price is not cheap but it is reasonable. You may not understand this until you get several quotes from others. They did not charge extra for changing the rotting insulation or the drywall repairs that were needed after extensive damage was found. Estimates are free and they will come to your house for a measuring for an accurate quote. It did take about three weeks and three follow up phone calls for the first estimate to arrive.

Patty was very helpful throughout the process and the other ladies Anna and Fernanda were helpful in the selection of tile and guided me away from any mismatching choices.

FANTASTIC EXPERIENCE! I had purchased tile at Mario's over the years, but never knew they did remodeling/installation. Just by a fluke I had heard that they offered the complete job: tile, remodeling, and plumbing. Patty from the Harlem Road store helped up choose our tile and did a great job, she was very helpful. The quality of their work was impeccable, and we're very discriminating customers. Their installer, Shawn, did a great job and helped us make design decisions while installing. I would suggest anyone who wants a high quality of work, at a reasonable price, completed within a shockingly short time frame; contact Mario's today!

Chris, Poject Lead, arrived and fully explained his plans and course of action. He was thorough and efficient. Completed work and again explained what he had done. Area was cleaned completely. He did an amazing job! Highly recommend Utech for water repair problems as have used service multiple times over the years at multiple residences.