HVAC reviews in East Amherst, New York

I've been calling there for over 3 weeks for a commercial estimate. Left a message the first time with the receptionist. I left the same message the second time with the same receptionist. She told me "he's really busy." I still haven't received a call back. I can't imagine the poor level of communication if I chose them for my project. Hard no.

I had an appointment for Thursday afternoon, which was scheduled with Sharon on Wednesday morning. No one showed up or called on Thursday. I called them at the end of the day Thursday, and John told me it would be first thing Friday morning. I called them back at 10:30am on Friday and got John again. He told me he will get to me when he gets to me and then hung up on me. I understand that you’re busy, but don’t tell me twice that you will be at my house and make me waste my time waiting around. Don’t call these people. They’re rude, unprofessional, and you’ll never get the work done.

Good quality

Had an appointment with them. they called to say they would be late and then.never showed up. Obviously can't count on them.

I can't recommend this company enough. Friendly, professional and great quality of work! A family owned business who truly care about their customers. Honestly, i wouldn't go with any other company!

Fantastic Service. Had a problem with my boiler so I called them. No answering service or recording, they answered the phone! They advised me over the phone as to what to do, and was at my house the next day to fix the problem. Very professional.

My elderly father was without heat yesterday, I called New Era to make an appointment for repair and they were at his house within an hour,problem fixed and heat running an hour later, Thank you New Era for your kind professional and prompt service

Appears to be a one man crew. If you're looking for a handyman style of work that provides band-aids, look no further. If you are looking for someone that provides quality repairs that are up to actual code and keep the safety of the customer in mind, I recommend you look else where. This is the kind of company that gives the vocational industries a bad name.

We had no heat and New Era responded within an hour. Furnace was repaired. John was honest and reliable. Highly recommend.

I have used this company many times in the past for service, repairs and installations of heating and air conditioning equipment at my home and rental properties. I can honestly say that I have never been disappointed. I have also recommended them to many clients, friends and family members who also have had nothing but good things to say about the service they received. I would highly recommend New Era!!!

Used New Era for the first time last week. They did a tune-up of my furnace and fixed my humidifier! John was professional and friendly, and the price was very reasonable. I will be recommending New Era to family and friends!

Called New ERA because they're sticker was on my boiler when I needed service during a sub-zero-degree stretch of weather. (The previous owner of our home, who I called, recommended I use them.) John showed up quickly and patiently explained everything that needed to be done immediately to get heat back to one of the three zones and explained what can be done in the near future to improve the entire system once temp's are more spring-like. He also patiently answered all of my questions. It is a second-generation family business, and his mom still answers the phone promptly.

After calling New Era Heating & Cooling on August 10, 2021, I was assured that a technician would come to assess the issue. The company kept me in loop with phone calls letting me know when the tech would be on site. John showed up, and was the most polite, professional technician that I had come repair something in my home. He talked to us about what could be wrong, then he went out there and repaired the A/C. After he finished, he came in and gave us tips on how to conserve energy and maintain the A/C unit. I will now all New Era for all my HVAC issues!

John was great to work with. He promptly came to our house, followed COVID-19 protocols & repaired our heat at an extremely fair price. We won’t hesitate calling them for future repairs or maintenance. If you are looking for a reliable company, don’t call anyone else but New Era.

I don’t leave reviews often, but when I get great service I try to make sure I do! I was referred to New Era from my aunt (and cousin) whom were pleased with their services prior. My furnace stopped working last night and my home got very cold as the heat was not on. I called new era and they were prompt and helpful with my call and then John was out here in a timely fashion even though it was late at night/emergency! He was so helpful for not only fixing the problem and getting my heat back on but he was also very informative and giving me education about a variety of components I was not super familiar with. I really feel he went above and beyond and will be using this family business for my yearly maintenance and such moving forward!!

Awhile ago, John from New Era Heating installed our Emerson Sensi Smart Thermostat for us. We were very happy with the thermostat installation and set up instructions he provided so we scheduled a furnace maintenance appointment. John found 2 issues that he quickly repaired with replacement parts for a reasonable cost. We considered it very fortunate that John diagnosed potential problems now rather than waking up to a cold house in January. John is professional, knowledgeable & a good communicator. Highly recommend.

Jake came on a Sunday 4pm on relatively short notice although he was busy. He took time to understand the problem with our furnace and changed the ignition and fixed the problem. We have heat again. He charged fair price and didn’t hike up the price because this is after hours or something. He is nice friendly and expert at this work.

These folks did 110% by me. Responsive in an emergency and great follow-up to complete the job. Second time using them for a furnace problem and both experiences were great. John is the man! Friendly and knows his stuff.

You can stop shopping around! These are your guys!

Had our 24 year old+ furnace not start up when we fired it up for the first time this fall. First few companies we called told us they couldn't even give us a time to come out until the next day. Meanwhile, New Era arrived within 30 minutes of our call and it fixed was within 30 minutes of them arriving, and cleaned out system to boot!

Really impressed with the speed, quality and professionalism! Incredibly friendly and personable as well! Loves dogs and ours loved him too!

Price was fair and competitive!

We will definitely be using them for any issues (and eventual replacement) in the future with our heating and cooling!

Rob responded to my call on Saturday night quickly and efficiently. He came to the house and I was surprised by how young he was but he was extremely professional and knowledgeable. I couldn't have asked for better service. I am extremely happy with the service I received and would recommend Belknap Heating and Cooling to anyone

Yesterday, Belknap checked our furnace for proper operation. Steve, the technician, did a complete and thorough job. He answered all of my questions. He wasted no time. completing his work. Very courteous. I am glad that I have Belknap maintain my furnace.

John Roseti